Brandee Archambault

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Kept bar presentable and well-stocked to meet customer needs.
• Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
• Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.
• Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
• Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Obtained cash bank and stocked service bar to prepare for operation.
• Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
• Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
• Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
• Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
• Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
• Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
• Verified drinking age requirements of customers by carefully reviewing photo identification.
• Maintained impeccably clean, attractive and well-stocked bar area.
• Prepared custom drink orders by accurately measuring and mixing house ingredients.
• Mixed unique and interesting cocktails for customers, including bar specials.
• Tracked bar stock levels and promptly replenished low materials to prevent shortages.
• Prepared garnishes by evenly slicing and pitting fruits.

• Supported bartenders with essential tasks, resulting in more efficient bar operations.
• Utilized strong multitasking skills to efficiently manage multiple priorities during peak hours without sacrificing quality or service standards.
• Handled cash transactions accurately, maintaining proper accounting of sales figures.
• Stocked and maintained bar inventory, ensuring adequate supplies for busy shifts.
• Provided excellent customer service, addressing patron needs promptly and courteously.
• Gained extensive knowledge of liquor brands, wine varietals, beer styles, and mixers to provide knowledgeable recommendations for guests.
• Managed difficult situations diplomatically, resolving disputes between patrons when necessary.
• Increased repeat business by establishing rapport with regular customers through attentive service and personalized recommendations.
• Assisted in training new staff members on bar procedures and best practices, improving overall team performance.
• Contributed to a positive work environment by fostering teamwork among staff members during high-pressure shifts.
• Streamlined drink preparation by prepping ingredients ahead of time during slow periods.
• Mastered various mixing techniques, ensuring consistent drink quality across all orders.
• Maintained a safe working atmosphere by adhering to strict sanitation guidelines throughout the bar area.
• Ensured compliance with local alcohol regulations through diligent ID checks and responsible service practices.
• Collaborated with bartenders to create new cocktail recipes, increasing menu variety and appeal.
• Enhanced customer satisfaction by efficiently preparing and serving beverages in a timely manner.
• Assisted with opening and closing procedures, maintaining a clean and organized workspace.
• Communicated effectively with kitchen staff to ensure timely delivery of food orders to patrons at the bar area.
• Improved drink presentation by garnishing each beverage with appropriate accompaniments.
• Coordinated with servers and bartenders to maintain smooth operation of bar area.
• Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
• Delivered food to customers at bar and tables.
• Assisted in setting up and breaking down bar area for special events.
• Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
• Checked ID cards and verified bar guests were of legal age.
• Operated POS system to collect payments from customers.
• Greeted customers and provided friendly, knowledgeable service.
• Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
• Restocked ice, condiments, and snacks.
• Learned how to make wide variety of mixed drinks.
• Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
• Replaced empty kegs and soda syrups.
• Delivered exceptional guest experiences through attentive service and quick response to issues.
• Collaborated with other dining room and bar staff to facilitate efficient service.
• Assisted wait staff with timely food delivery and guest requests.
• Offered product samples, answered questions and helped customers find items.
• Addressed customer complaints and inquiries to verify satisfaction.
• Assisted customers with carry-out service.
• Provided attentive service and proactively assessed guest needs.
• Processed payments for orders and provided customers with change.
• Answered customer questions about food and beverage items and assisted with menu selections.
• Engaged in suggestive selling and other sales techniques.
• Arranged tables and chairs for special occasions and events.
• Monitored dining room inventory and replenished as necessary.
• Assisted with bussing tables and cleaning up spills.
• Monitored dining room and bar areas for signs of overcrowding.
• Established rapport with customers by providing friendly and attentive service.
• Greeted customers and provided menus upon arrival to dining room.
• Operated dishwashers and other kitchen equipment according to safety guidelines.
• Monitored food and beverage supplies, assisting with restocking when needed.
• Set up advertising signs and displays on shelves, counters and tables.
• Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Controlled costs to keep business operating within budget and increase profits.
• Developed and maintained relationships with customers and suppliers through account development.
• Improved marketing to attract new customers and promote business.
• Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
• Oversaw inventory management, optimizing stock levels, and reducing waste.
• Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Bussed and reset tables to keep dining room and work areas clean.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
• Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
• Maximized table turnover rate by managing reservations and seating arrangements.
• Improved dining experience by providing prompt, attentive service to guests.
• Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
• Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Processed orders and sent to kitchen employees for preparation.
• Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
• Printed dining checks with total due, collected payment and offered receipts to complete transactions.
• Checked guests' identification before serving alcoholic beverages.
• Inspected dishes and utensils for cleanliness.

• Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
• Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
• Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
• Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
• Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
• Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
• Contributed to event success, planning beverage menus and efficiently serving large groups.
• Enhanced customer experience with engaging conversations and personalized drink recommendations.
• Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
• Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
• Boosted beverage sales, designing and promoting range of signature cocktails.
• Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
• Improved team morale and efficiency, leading by example and offering support during peak hours.
• Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
• Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
• Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
• Kept bar stocked with liquors, juices and garnishes for drinks.
• Upheld strict regulations for safe alcohol service and food safety.
• Assisted with inventorying beverage stock and bar supplies.
• Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
• Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
• Helped management plan and serve bar menu exceeding customer expectations.
• Created attractive bar displays by strategically arranging bottles and glasses.
• Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
• Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
• Developed creative bar menus and drink recipes by researching emerging industry trends.
• Built relationships with vendors to manage orders and negotiate costs.
• Completed requisitions to maintain required stock par levels.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
• Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
• Learned and followed local alcohol laws to keep restaurant compliant with regulations.
• Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
• Managed inventory of dining supplies to prevent shortages during service.
• Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
• Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
• Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
• Trained new staff on menu knowledge and service protocols, raising team's overall performance.
• Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
• Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
• Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
• Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
• Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
• Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
• Streamlined order-taking process to minimize wait times for diners.
• Answered customers' questions, recommended items, and recorded order information.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
• Increased sales significantly by upselling higher-end products to customers.
• Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Kept bar presentable and well-stocked to meet customer needs.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
• Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
• Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
• Maintained impeccably clean, attractive and well-stocked bar area.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Prepared garnishes by evenly slicing and pitting fruits.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Closing the restaurant, cash handling and turning in my server report at the end of my shift, cleaning and stocking , organizing the the dining area and set it back up for the next shift , locking up at the end of the night , handling stressful situations when it’s busy , maintaining a clean and presentable appearance. Keeping customers satisfied and coming in.

• Managed high volume dining periods with effective time management and strong multitasking abilities.
• Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
• Oversaw daily operations of service team, delegated tasks, and trained new staff.
• Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
• Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
• Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
• Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
• Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
• Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
• Resolved customer complaints promptly and professionally, maintaining positive relationships with patrons.
• Observed servers to provide feedback and coaching in areas requiring improvement.
• Developed strong rapport with regular customers, encouraging repeat business through genuine connection-building efforts.
• Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
• Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
• Supported other staff members during busy shifts by stepping in wherever needed to maintain smooth operations.
• Enhanced customer experience by providing attentive and personalized service during their dining visit.
• Ensured compliance with food safety regulations by regularly reviewing proper food handling procedures with the serving team.
• Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
• Kept register accurate through correct billing, payment processing, and cash management practices.
• Provided valuable feedback on potential improvements to restaurant operations based on firsthand experience as a lead server.
• Improved overall table turnover rate by efficiently completing tasks such as clearing dishes and resetting tables between parties.
• Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
• Oversaw inventory management for front-of-house supplies, minimizing waste while ensuring adequate stock levels.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Processed orders and sent to kitchen employees for preparation.
• Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
• Printed dining checks with total due, collected payment and offered receipts to complete transactions.
• Checked guests' identification before serving alcoholic beverages.
• Inspected dishes and utensils for cleanliness.
• Answered customers' questions, recommended items, and recorded order information.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
• Increased sales significantly by upselling higher-end products to customers.
• Cultivated warm relationships with regular customers.