Brandee Borrego

* Promote healthy morale and provides psychological safety

* Provide consistent development support

* Actively support with training needs and regularly follow ups with trainee to better understand progress.

* Easily able to float where needed

* Enhanced member satisfaction by addressing and resolving complex issues in a timely manner.

* Strengthened Member Advocate's performance through consistent coaching, feedback, and tailor training or resources.

* Foster positive environment to help encourage healthy relationships through personalized attention, attentive listening, problem-solving abilities.

* Assist with weekly, monthly quarterly, and semi annual reports

* Responsible for MLG monthly contest, sending score cards, and participating in One on Ones.

* Hosted Online Banking contest for partner branches

* Apart of OJT lead for organization, facilitates and organize North Region OJT quarterly connects, and Non-member Coinstar project.

* Assist with interviews and provides feedback to leaders

* Design New Hire onboarding plan to help New Hires succeed in their new role.

* Document New Hire's progress and share information with leadership.

* Assist with audits to ensure we are in compliance.

* Facilitate meetings for, trainings, and Every Member Every Time.

* Attend trainings and teach back to team

* Responds to member's concern with compassion and expertise. Confidently handles escalations if leadership is not present.

* Establishes trusting relationships with members, peers, leadership by providing personable service.

* Organize community volunteer events throughout year and communicates directly to Thornton's City Representative and team.

* Encourages team bonding events and organize details for these events.

* Constantly collaborates with team and leadership on new resources and new ideas.

* Provide mortgage, consumer and business loan origination loan closings.

* Helped members every day with positive attitude and focus on member satisfaction.

* Responded to member's emails.

* Handled complaints with prompt, and professional reputation.

* Capable of efficiently problem solving.

* Exceeded referral goals.

* Learned how to comfortably work under pressure.

* Built Strong accuracy skills in balancing procedures and transactions.

* Worked drive through with over 100 transactions a day while maintaining efficient and friendly member service.

• Workflow efficiency by prioritizing tasks based on client needs and deadlines, ensuring timely completion of loans.
• Collaborated closely with underwriters to expedite loan approvals, resulting in increased productivity.
• Reduced loan application processing time by diligently reviewing and verifying applicant information.
• Mitigated risks for financial institutions by conducting comprehensive background checks on potential borrowers.

* Initiated loan origination processes for members

* Worked closely with Mortgage department and the Consumer Lending department

* Created resources to encourage efficiency work flow processes

* Increased member satisfaction by having consultive and personable conversations to find what is in the member's best interest

* Served members over the phone

* Exceeded department metrics

* Assisted with quarterly Empathy work shops

* One of the first OJT when this program launched

* Captain of Junior Achievement Fundraiser

* Handled escalations

* Built strong customer Service skills.

* Performed cosmetology services on guest such as haircuts, color services, shampoos, makeup, waxing, and styled hair.

* Upgraded services if guests were interested.

*Sold products.