Brandee Brown
Las Vegas
Summary
Job objective: motivated, reliable Administrative Office Support professional with over 15 years of experience in multiple fields. Orderly and committed, bringing a detail-oriented and decisive nature, with sound judgment, good multitasking abilities, and a self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks. Upbeat individual with a friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Looking forward to working within a company that will offer some stability and growth.
Overview
6
6
years of professional experience
Work History
Billing and Collections Specialist
Bluberi Gaming Technologies
02.2025 - 03.2025
- Worked closely with sales teams to ensure accurate invoicing processes were followed by all departments
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems
- Collected over 1 million dollars within 3 weeks, with strong persistence and dedication.
- Notified customers of delinquent accounts with attempt to collect outstanding amounts
- Developed and maintained strong relationships with clients to facilitate payment collections
- Maintained accurate records of collections efforts including contact notes in CRM system for future reference
- Reviewed overdue accounts and contacted clients via phone or email to collect payments on past due balances
- Prepared and sent out demand letters and collection notices to delinquent accounts
- Recorded and updated customer personal accounts with accurate contact information
Billing Operations Specialist
Get Choice
09.2023 - 07.2024
- Identified, analyzed, and resolved billing discrepancies in a timely manner
- Created detailed reports on billing activities for management review
- Coordinated with vendors and suppliers regarding payment terms, discounts
- Maintained accurate records of all transactions using Excel daily
- Researched unpaid invoices and worked with vendors to resolve disputes
- Managed the billing calendar and scheduled claims for payments
- Helped vendors to bring accounts into good standing by implementing payment plans
- Used excellent verbal skills to engage vendors in conversation and effectively determine needs and requirements
- Provided support for Accounts Payable and Receivable staff when needed
- Generated weekly aging reports for management review
- Researched and resolved customer inquiries regarding account status and payment issues
- Processed vendor payments accurately and efficiently
- Maintained accurate records of all transactions relating to accounts receivable and payable activities
Administrative/Office Assistant
Multimedia
01.2021 - 07.2023
- Answered phone calls and emails to provide information, resulting in effective business correspondence
- Provided secretarial and office management support
- Inventoried and ordered supplies for office
- Responded effectively to sensitive inquiries or complaints
- Maintained accurate department and customer records
- Developed administrative processes to achieve organizational objectives and improve office efficiency
- Directed customer communication to appropriate department personnel
- Organized both physical and digital files
- Organized files, faxed reports and scanned documents, maintaining things in an organized fashion
- Kept office equipment functional and supplies well-stocked to promote efficient operations
- Handled incoming calls and directed callers to appropriate department or employee
- Responded to customer issues to provide immediate resolution and improve retention
- Scheduled appointments, meetings and events for management staff
Administrative/Customer Service Supervisor
Alpha Connect
11.2018 - 12.2020
- Conducted team performance evaluations to monitor progress and individual skills
- Recruited, trained and developed customer care team to support corporate growth and objectives
- Answered phone calls, provided information and connected callers to appropriate personnel
- Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale
- Drove customer escalations to resolution by engaging directly with clients
- Trained staff on customer service best practices and protocols to maximize efficiency and improve customer satisfaction
- Analyzed reports, call monitoring, surveys to refine and maintain workflows and procedures
- Prepared documentation, reports and logs to identify and manage sales metrics and support process driven activities
- Oversaw daily call center activities and supervised a team of customer service representatives who provided call center support to the company's customers
- Trained and coached team of 20 representatives but also coached, trained and assisted but not limited to over 70+ representatives to deliver high standard of customer service
- Managed call volumes and maintaining Service Level Agreements by making sure all reps were available and ready to take calls
- Also, coached, trained and assisted at home representatives through a Pure Chat System or through Zoom Video Conferencing
Education
High School Diploma -
Westchester High School
Los Angeles, CASkills
- MS Word
- Excel
- Outlook
- PowerPoint
- SBT Vision Point
- Suites
- Billing Operations
- Collections
- CRM
- NetSuite
- Microsoft Teams
- Five9
- Limelight
- Sticky IO
- Konective
- MAS 90
- MAS 200
- Access
- QuickBooks
- HR Office Employee Manager
- Slack
- Yardi
- MS 365 (Office)
- Zendesk
- Accounts Receivable/Payable
- Spreadsheets
- Answering Phones
- All Office Equipment
- Data Entry
- 10-key
- Typing 50 wpm
- Supervisory
- Managerial
- Customer Service and Relations
- Administrative
- Clerical
- Telephone Reception
- General accounting
Timeline
Billing and Collections Specialist
Bluberi Gaming Technologies
02.2025 - 03.2025
Billing Operations Specialist
Get Choice
09.2023 - 07.2024
Administrative/Office Assistant
Multimedia
01.2021 - 07.2023
Administrative/Customer Service Supervisor
Alpha Connect
11.2018 - 12.2020
High School Diploma -
Westchester High School
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