Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

BRANDEE BROWN

Administrative Assistant/Billing Operations/Customer Service
Las Vegas,NV
BRANDEE BROWN

Summary

Job objective motivated, reliable Administrative Office Support professional with over 15 years of experience in multiple fields. Orderly and committed, bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Looking forward to working within a company that will offer some stability and growth.

Overview

15
years of professional experience

Work History

Get Choice
Houston, TX

Billing Operations Manager
10.2023 - 07.2024

Job overview

  • Developed and implemented procedures to ensure accuracy of billing processes.
  • Identified, analyzed, and resolved billing discrepancies in a timely manner.
  • Created detailed reports on billing activities for management review.
  • Collaborated with other departments to resolve customer issues in a timely manner.
  • Coordinated with vendors and suppliers regarding payment terms, discounts.
  • Maintained accurate records of all transactions using Excel daily.
  • Researched unpaid invoices and worked with vendors to resolve disputes.
  • Participated in meetings with other departments to discuss billing-related topics.
  • Resolved billing issues by applying knowledge and completing in-depth research.
  • Managed billing calendar and scheduled claims for payments.
  • Helped vendors to bring accounts into good standing by implementing payment plans.
  • Used excellent verbal skills to engage vendors in conversation and effectively determine needs and requirements.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

MultiMedia
Las Vegas, NV

Administrative/Office Assistant
02.2021 - 08.2023

Job overview

  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Provided secretarial and office management support.
  • Inventoried and ordered supplies for office.
  • Responded effectively to sensitive inquiries or complaints.
  • Maintained accurate department and customer records.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Directed customer communication to appropriate department personnel.
  • Organized both physical and digital files.
  • Organized files, faxed reports and scanned documents, maintaining things in an organized fashion.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Scheduled appointments, meetings and events for management staff.

Alpha Connect
Las Vegas, NV

Administrative/Customer Support Supervisor
12.2018 - 01.2021

Job overview

  • Conducted team performance evaluations to monitor progress and individual skills.
  • Recruited, trained and developed customer care team to support corporate growth and objectives.
  • Answered phone calls, provided information and connected callers to appropriate personnel.
  • Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale.
  • Drove customer escalations to resolution by engaging directly with clients.
  • Trained staff on customer service best practices and protocols to maximize efficiency and improve customer satisfaction.
  • Analyzed reports, call monitoring, surveys to refine and maintain workflows and procedures.
  • Prepared documentation, reports and logs to identify and manage sales metrics and support process driven activities.
  • Oversaw daily call center activities and supervised a team of customer service representatives who provided call center support to the company's customers.
  • Trained and coached team of 20 representatives but also coached, trained and assisted but not limited to over 70+ representatives to deliver high standard of customer service.
  • Managed call volumes and maintaining Service Level Agreements by making sure all reps were available and ready to take calls.
  • Also, coached, trained and assisted at home representatives through a Pure Chat System or through Zoom Video Conferencing.

SEIU
Las Vegas, NV

Admin/Office Assistant
07.2016 - 04.2018

Job overview

  • Scheduling and coordinating meetings, appts, and travel arrangements for supervisors and managers.
  • Trained new administrative assistants during a period of company expansion.
  • Developed new filing and organizational practices.
  • Maintained expense reports for department team members.
  • Typed documents such as correspondence, drafts, memos, and emails.
  • Set up conference room for executives.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Inventoried, ordered supplies and food for office.
  • Maintained accurate department and customer records.

Education

Westchester High School
Westchester, CA

High School Diploma
06.1997

College of Southern Nevada
Las Vegas, NV

Some College (No Degree)

Skills

  • MS Office, Word, Excel, Outlook, PowerPoint, SBT Vision Point, Suites, CRM, Five9, Limelight, Sticky IO, Konective, MAS 90, MAS 200, Access, QuickBooks, HR Office Employee Manager, Slack, Yardi, MS 365 (Office), Zendesk, Spreadsheets, Answering Phones, Fax, Copier, Data Entry, 10key, Typing 50wpm
  • High performing and creative, able to relate easily to clients, staff, and colleagues
  • Detailed oriented, team player, and resourceful in completing projects, able to multi-task effectively, great personality, ambitious, and driven

Capabilities include but not limited: Supervisory/Managerial

Customer Service & Relations Administrative/Clerical

Telephone Reception

General Accounting

Timeline

Billing Operations Manager

Get Choice
10.2023 - 07.2024

Administrative/Office Assistant

MultiMedia
02.2021 - 08.2023

Administrative/Customer Support Supervisor

Alpha Connect
12.2018 - 01.2021

Admin/Office Assistant

SEIU
07.2016 - 04.2018

Westchester High School

High School Diploma

College of Southern Nevada

Some College (No Degree)

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BRANDEE BROWNAdministrative Assistant/Billing Operations/Customer Service