Summary
Overview
Work History
Education
Skills
Volunteer Work
Timeline
Generic

BRANDEE BURTON

Waipahu,HI

Summary

I am a hard working, flexible, professional employee who is able to adapt to any task given to me. In my previous years of employment, I've learned different ways to create and maintain uplifting relationships with customers and coworkers. I am an organized and dependable candidate that is successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet and exceed team goals. Current Operations Manager and talented leader with experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing strong understanding of company trends, excellent communication skills, ability to spot areas in need of improvement and implementing changes with strategic approach. Knowledgeable and dedicated customer service professional that excels in building customer rapport and enhancing customers experience. Dedicated and hard working individual, driven to build upon past and current success, while contributing to future success of the company.

Overview

8
8
years of professional experience

Work History

Operations Manager

UFC Gym – Mililani
11.2022 - Current
  • Responsible for hitting monthly revenue goals (retail, supplements, juice bar and non-commissioned revenue)
  • Manage payroll and supply budgets, upholding company standards
  • Growing monthly income to the gym facility
  • Emphasis on supporting member retention by advocating for member experiences and operational processes
  • Hire, train and develop strong operational team members (front desk, arm bar, kids club, janitorial, maintenance technicians)
  • Maintain a clean and safe facility for all members, guests and staff and as well as a safe facility with well-maintained equipment
  • Make sure team members execute friendly, clean, punctuality behaviors
  • Resolve member convers and complaints in a professional manner
  • Bill collecting on members electronic funds transfer
  • Initiate phone calls to members with past due balances and members with invalid payment methods
  • Order, maintain and check in supplies/inventory items
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit
  • Proper inventory receiving and inventory control activities
  • Creating and sending inventory reports
  • Developed and maintained relationships with external vendors and suppliers
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
  • Managed purchasing, sales, marketing and customer account operations efficiently
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off

Membership Specialist

UFC Gym
10.2022 - 11.2022
  • Able to work with computers (Google Doc, Word, Excel, PowerPoint)
  • Team player
  • Customer service
  • POS
  • Self-marketing
  • Making phone calls to guests to up appointments
  • Building relationships with local merchants to help inform the community about UFC services resulting into leads (a lead is a non-member that provides their name and contact information)
  • Follow up with leads in regard to their appointment
  • Set up appointments with potential and current customers to promote new products and services
  • Guide guests on a personal tour of the facility
  • Present guests with company approved presentations on our services and prices
  • Follow up phone calls with guests
  • Maintained membership database, ensuring that all information was current and accurate
  • Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve any problems
  • Performed cold-calling and follow-ups with leads to secure new revenue
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
  • Contacted customers and prospects to generate new business to achieve company growth goals
  • Pursued existing and potential customers by phone calls and text message to generate leads and close sales

Front Desk Attendant

UFC Gym
08.2022 - 09.2022
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
  • Attended to needs of visitors by aiding and providing customer service in fast-paced environment
  • Managed customer transactions, prepared daily deposits, updated files, processed class registrations
  • Informed guests about programs and classes offered
  • Answered multi-line phone system and transferred callers to appropriate department or staff member
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation
  • Stored guest valuables in safe and individual boxes for security
  • Maintained clean and organized front desk and lobby area
  • Answered customer telephone calls promptly and appropriately handled guest/member needs
  • Used internal software to process registration, check-ins and sales transactions
  • Took payments over phone and in person from members and provided confirmation information
  • Collected membership payments and fees

Store Manager

GNC
01.2022 - 06.2022
  • Managed inventory control, cash control, and store opening and closing procedures
  • Rotated merchandise and displays to feature new products and promotions
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
  • In charge of hiring, training and mentoring new staff members
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
  • Approved regular payroll submissions for employees
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
  • Reconciled daily sales transactions to balance and log day-to-day revenue
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success
  • Supervised guests at front counter, within the store, answering questions regarding products
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness
  • Reported issues to higher management with great detail
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate

Food Server

Jojo's Shave Ice
07.2021 - 07.2022
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests
  • Restocked supplies during downtime to continue meeting customer demand for products and services
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety
  • Cultivated warm relationships with regular customers
  • Communicated with coworkers clearly and accurately to deliver within desired timeframes
  • Documented orders accurately to track sales and properly bill guests
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods
  • Inspected dishes and utensils for cleanliness
  • Increase sales significantly by upselling add on ingredients to customers

Recreation Aide

MWR Community Recreation
11.2020 - 01.2022
  • Set up and broke down equipment and supplies used in activities, focusing on safe handling and storing
  • Communicated accurate information about available services and facilities to promote enrollment
  • Collected and analyzed participant feedback to inform program improvements
  • Opened, closed and secured facilities at prescribed times to accommodate scheduled activities
  • Performed light custodial duties to provide clean and inviting facilities
  • Conducted rounds within facility and campus to facilitate safe execution of recreation activities and monitor participation numbers
  • Performed clerical, accounting and bookkeeping duties to process participation fees and reconcile cash receipts
  • Distributed publicity for programs to marketing locations
  • Provided clear instruction to activity and program participants to deliver fun and maintain safety
  • Collaborated with other recreation staff in developing new recreational activities

Coach

NPJ Volleyball Club
11.2019 - 03.2020
  • Create practice plans and workouts
  • Communicate with parents of players on game times and locations
  • Provided guidance and mentorship to volleyball athletes to help reach full potential
  • Worked individually with players when struggling to enhancer confidence and strengthen court skills
  • Researched and implemented new training methods and technologies to increase athleticism

Hostess/Busser

Wranglers Steakhouse
06.2018 - 08.2018
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
  • Answered customer questions about hours, seating, and menu information
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests
  • Monitored seating area and checked restrooms regularly to keep spotless
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
  • Accommodated special seating requests for guests to enhance satisfaction
  • Assigned patrons to tables suitable for needs and restaurant section rotation
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries
  • Used cash registers and credit card machines to cash out customers
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance

Front Desk Associate

Makana Training Center
06.2017 - 08.2017
  • Maintained cleanliness and organization of front desk area
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
  • Performed basic daily bookkeeping tasks
  • Confirmed important personal and payment information for compliance with security and payment card industry standards
  • Answered multi-line phone system and transferred callers to appropriate department or staff member

Recreation Aid Assistant

PMRF Fitness Center
06.2015 - 07.2015
  • Set up and broke down equipment and supplies used in activities, focusing on safe handling and storing
  • Communicated accurate information about available services and facilities to promote enrollment
  • Collected and analyzed participant feedback to inform program improvements
  • Opened, closed and secured facilities at prescribed times to accommodate scheduled activities
  • Performed light custodial duties to provide clean and inviting facilities
  • Inspected and cleaned gym equipment and supplies to maintain operational standards

Education

Associate of Science - Health and Exercise Science

Corban University
Salem, OR

Associate of Science - Health And Exercise Science

Feather River College
Quincy, CA
05.2018

High School Diploma -

Waimea High School
Waimea, HI
05.2016

Skills

  • Planning and Implementation
  • Market Research
  • Mergers and Acquisitions Knowledge
  • Market Penetration
  • Report Generation
  • Assignment Delegation
  • Policy and Procedure Implementation
  • Employee Relations
  • Inventory Control
  • Team Leadership
  • Business Planning
  • High-Pressure Environments
  • Staff Training
  • Customer Relationship Management
  • Operation Monitoring
  • Multi-Unit Operations Management
  • Complex Problems Analysis
  • Solution Development
  • Product Management
  • Data Evaluation
  • Finance Understanding
  • Staff Development
  • Retail Space Planning
  • Social Media Marketing
  • Cost Containment
  • Recruiting and Hiring
  • Invoice Processing
  • Data Archiving
  • Sales Promotion
  • Employee Motivation
  • Expense Reports

Volunteer Work

  • The W of Kaua'i: The W of Kaua'i is a 501 (c) (3) non-profit youth organization with the belief that youth sports can make a positive impact on a child's life. This non-profit was able to annually sponsor a world-wide summer camp company called NBC Camps. NBC Camps have similar beliefs in regard to applying skills and lessons learned during sports into your life. Their main goal is to provide youth with a foundation built on good morals, and a character that is filled with love and compassion that will ensure them with a life full of happiness. After finishing up each collegiate school year, I would return back home and volunteer as a coach for both basketball and volleyball camps and apply what I learned to teaching the next generation.

Timeline

Operations Manager

UFC Gym – Mililani
11.2022 - Current

Membership Specialist

UFC Gym
10.2022 - 11.2022

Front Desk Attendant

UFC Gym
08.2022 - 09.2022

Store Manager

GNC
01.2022 - 06.2022

Food Server

Jojo's Shave Ice
07.2021 - 07.2022

Recreation Aide

MWR Community Recreation
11.2020 - 01.2022

Coach

NPJ Volleyball Club
11.2019 - 03.2020

Hostess/Busser

Wranglers Steakhouse
06.2018 - 08.2018

Front Desk Associate

Makana Training Center
06.2017 - 08.2017

Recreation Aid Assistant

PMRF Fitness Center
06.2015 - 07.2015

Associate of Science - Health and Exercise Science

Corban University

Associate of Science - Health And Exercise Science

Feather River College

High School Diploma -

Waimea High School
BRANDEE BURTON