Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandee Busser

Summerville,SC

Summary

Personable and hardworking with strong commitment to quality and efficiency. Knowledge of assembly line operations and safety protocols, combined with skills in machine operation and quality control. Dedicated to maximizing productivity and ensuring smooth production processes.

Overview

10
10
years of professional experience

Work History

Customer Service Representative/Dispatch

Carolina Custom Air
09.2022 - Current
  • Maintained a polite and friendly demeanor to enhance the overall customer experience.
  • Assisted customers with emergency HVAC service requests, prioritizing urgent cases.
  • Promoted seasonal tune-ups, filter replacements, and system upgrades to enhance customer satisfaction and company revenue.
  • Coordinated with HVAC technicians to optimize daily service routes.
  • Maintained flexibility to work variety of shifts and days of week consistent with demands of retail environment.
  • Resolved customer inquiries and issues through effective communication and problem-solving techniques.
  • Enhanced customer satisfaction by providing timely and accurate product information.
  • Trained new team members on company policies, procedures, and best practices in customer service.

Logistics Coordinator

IBV LLC
01.2023 - 09.2023
  • Communicated with customers daily about freight movements and delivery timetables.
  • Received new orders, prepared documentation and assigned personnel.
  • Maintained composure and order when handling customer and employee injuries, incidents and accidents.
  • Planned freight loads and coordinated with drivers to achieve accurate, timely delivery of products.
  • Double-checked work orders and deliveries for quality assurance.
  • Coordinated logistics operations to ensure timely delivery of goods and services.
  • Managed inventory levels utilizing advanced tracking systems to optimize stock management.
  • Developed and implemented efficient routing strategies to minimize transportation costs.

Customer Service Representative

C&C Myers, Heating, A/C, Plumbing, And Drains
06.2022 - 01.2023
  • Provided prompt and professional service, ensuring customer satisfaction and retention.
  • Handled customer concerns with empathy, actively listening to resolve issues efficiently.
  • Identified opportunities to improve customer experience, escalating issues to the appropriate department when necessary.
  • Educated customers on promotions, discounts, and loyalty programs to enhance brand engagement.
  • Managed high call volumes while maintaining an average call resolution time of 3 minutes.
  • Provided exceptional support to customers regarding heating, A/C, plumbing, and drain services.
  • Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction.
  • Processed service requests using company software to ensure timely scheduling and follow-up.

Team Member

Volvo Cars
03.2021 - 06.2022
  • Collaborated with team members to streamline assembly processes and improve workflow efficiency.
  • Operated machinery to assemble components efficiently on production line.
  • Conducted quality checks to ensure compliance with safety and production standards.
  • Maintained clean work environment by adhering to company safety policies and procedures.
  • Contributed to overall team success by meeting daily production targets consistently.
  • Demonstrated adaptability by learning new procedures quickly when changes were implemented on the production line.
  • Assisted in troubleshooting equipment malfunctions, minimizing downtime during shifts.
  • Trained new employees on equipment operation and safety protocols, enhancing team performance.
  • Reduced errors in assembled products by maintaining a keen attention to detail and following instructions closely.
  • Adhered to strict safety protocols, minimizing workplace accidents and injuries during the assembly process.

Server

Wasabi
07.2020 - 02.2021
  • Delivered exceptional customer service, ensuring satisfaction and repeat business.
  • Trained and mentored new staff on operational procedures and service standards.
  • Managed order accuracy, coordinating with kitchen staff to fulfill customer requests.
  • Maintained cleanliness and organization of dining area, adhering to health regulations.
  • Streamlined workflow processes to enhance efficiency during peak hours.
  • Developed strong relationships with regular customers, fostering loyalty and community engagement.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.

Customer Service Associate

Sentry Cleaners
08.2016 - 05.2017
  • Implemented best practices for stain removal, enhancing garment care processes.
  • Trained new staff on proper laundering techniques and safety protocols.
  • Monitored inventory levels of cleaning supplies and reported shortages for timely replenishment.
  • Operated industrial laundry equipment to ensure high-quality cleaning standards.
  • Maintained cleanliness and organization of laundry facility to promote efficient workflows.
  • Conducted routine inspections of machinery to ensure optimal performance and safety compliance.
  • Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
  • Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.

Customer Service Representative

Dial America
10.2015 - 08.2016
  • Trained new representatives on call handling techniques and system processes to enhance team performance.
  • Implemented feedback mechanisms to improve service delivery and customer satisfaction ratings.
  • Assisted in developing training materials that streamlined onboarding for new employees.
  • Collaborated with management to identify trends in customer feedback, driving process improvements.
  • Monitored call quality metrics, providing actionable insights for continuous improvement initiatives.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.

Education

Bachelor of Science - Information Technology: Cybersecurity

Western Governors University
Salt Lake City, UT
12.2025

GED - undefined

Summerville High School
Summerville, SC
11.2014

Skills

  • Microsoft Office
  • Problem Solving
  • Complaint Management & Issue Resolution
  • Customer Satisfaction
  • Call Center Operations
  • Verbal Communication
  • Teamwork and collaboration
  • Attention to detail
  • Inbound & Outbound Call Management
  • Quality Control
  • Phone Etiquette
  • Assembly line production

Timeline

Logistics Coordinator

IBV LLC
01.2023 - 09.2023

Customer Service Representative/Dispatch

Carolina Custom Air
09.2022 - Current

Customer Service Representative

C&C Myers, Heating, A/C, Plumbing, And Drains
06.2022 - 01.2023

Team Member

Volvo Cars
03.2021 - 06.2022

Server

Wasabi
07.2020 - 02.2021

Customer Service Associate

Sentry Cleaners
08.2016 - 05.2017

Customer Service Representative

Dial America
10.2015 - 08.2016

GED - undefined

Summerville High School

Bachelor of Science - Information Technology: Cybersecurity

Western Governors University

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