Brandee Cordova
Albuquerque,NM
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, as demonstrated at All Tangled Up Hair Salon. Expert in front desk management and appointment scheduling, coupled with exceptional problem-solving abilities. Increased repeat clientele through outstanding guest relations and service promotions. Maintains strict client confidentiality while upholding cleanliness standards. Organized Receptionist with experience completing projects by leveraging top-notch prioritization and multitasking skills. Resourceful and collaborative with extensive knowledge of maintaining customer relationships, keeping detailed records and promoting excellence in customer interactions.
Overview
3
3
years of professional experience
Work History
Hair Salon Receptionist
All Tangled Up Hair Salon
04.2023 - 06.2024
- Managed inventory of salon products, ensuring adequate stock levels were maintained for smooth operations.
- Improved customer relations, effectively communicating with clients over the phone and in person to provide accurate information on services and pricing.
- Supported hairstylists by coordinating their schedules, ensuring optimal productivity.
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Processed payments accurately, handling cash transactions and balancing daily sales reports.
- Proactively addressed potential conflicts within appointment scheduling minimizing disruptions to daily operations.
- Developed relationships with guests to meet client needs and encourage repeat service.
- Facilitated communication between clients and stylists ensuring clear understanding of desired outcomes leading to greater customer satisfaction.
- Reduced no-shows by implementing reminder calls or text messages for upcoming appointments.
- Boosted salon revenue by upselling salon products and services during appointment bookings.
- Enhanced client satisfaction by efficiently scheduling appointments and managing cancellations.
- Streamlined salon operations for improved efficiency by maintaining an organized and updated calendar.
- Introduced new beauty products to consumers by informing clients about use and benefits.
- Ensured a welcoming atmosphere for clients through maintaining a clean and well-organized reception area.
- Increased repeat clientele with exceptional customer service, addressing inquiries, and resolving issues promptly.
- Coordinated special events and promotions that resulted in increased referrals from satisfied customers.
Medical Administrative Assistant
Pharmaca Integrative Pharmacy Inc
01.2022 - 03.2023
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Organized paperwork such as charts and reports for office and patient needs.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Managed incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous service at all times.
- Greeted patients and provided required paperwork to facilitate services.
- Called patients to confirm scheduled appointments day in advance.
- Optimized workflows within the office by implementing process improvements based on observation and analysis of existing systems.
- Maintained and updated patient records for accurate, current medical histories.
Restaurant Hostess
Santa Cafe
06.2021 - 12.2021
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Checked in with servers to confirm preparedness before seating customers.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
Education
GED -
Central New Mexico Community College
Albuquerque, NM05.2024
Skills
- Strong Organization
- Maintaining cleanliness
- Upselling Services
- Appointment Scheduling
- Basic accounting
- Front Desk Management
- Telephone support
- Guest Relations
- Service promotions
- Information Protection
- Reservations Coordination
- Customer Service
- Problem-Solving
- Attention to Detail
- Punctual and Reliable
- Client Confidentiality
- Patient care and confidentiality
- HIPAA Compliance Knowledge
- Workflow Coordination
- Patient Scheduling
- Medical Office Management
- Appointment Coordination
- Multi-Line Phone Systems
- Data Entry Efficiency
- Organizational Competence
- Strong multitasking
- Complex Problem-Solving
- Work Ethic and Integrity
- Patience and Empathy
- Customer Assistance
- Time management skills
Timeline
Hair Salon Receptionist
All Tangled Up Hair Salon
04.2023 - 06.2024
Medical Administrative Assistant
Pharmaca Integrative Pharmacy Inc
01.2022 - 03.2023
Restaurant Hostess
Santa Cafe
06.2021 - 12.2021
GED -
Central New Mexico Community College
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