Brandee Davidson
Stockton,CA
Summary
Dynamic Peer Recovery Coach with a proven track record at The Wellness Center, adept at fostering client responsibility through effective self-care techniques and resource referrals. Demonstrated professionalism and empathy, establishing trust that enhances recovery outcomes. Skilled in relapse prevention, ensuring clients are equipped for sustained success beyond treatment.
Overview
24
24
years of professional experience
Work History
Peer Recovery Coach
The Wellness Center
08.2021 - Current
- Encouraged clients'' sense of responsibility for their recovery journey by teaching them essential coping strategies and relapse prevention techniques.
- Gathered information about useful resources and helped coordinate referrals.
- Facilitated connections between clients and peer support groups, fostering a strong network for continued success posttreatment.
- Established trust and rapport with clients, creating a strong foundation for open communication and collaboration throughout the recovery process.
Eligibility Specialist
San Joaquin County Human Services Agency
03.2020 - 01.2021
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Resolved discrepancies with client applications to verify eligibility.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
- Evaluated financial documents to accurately assess income levels, assets, expenses, and other relevant factors impacting client eligibility status.
- Established trust with clients by consistently demonstrating empathy, professionalism, and a commitment to their wellbeing.
Restaurant General Manager
Pizza Hut
09.2011 - 04.2019
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Medical Receptionist
St Josephs Medical Associates
05.2001 - 03.2011
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
- Performed various administrative tasks by filing, copying and faxing documents.
Education
No Degree - Medical Front Office
MTI Business College
Stockton, Ca05-2001
Skills
- Resource referrals
- Self-care techniques
- Professional ethics
- Relapse prevention
- Customer service
- Team leadership
- Decision-making
- Front desk operations
- Telephone etiquette
- HIPAA guidelines
- Records management
- Valid Driver's license
Timeline
Peer Recovery Coach
The Wellness Center
08.2021 - Current
Eligibility Specialist
San Joaquin County Human Services Agency
03.2020 - 01.2021
Restaurant General Manager
Pizza Hut
09.2011 - 04.2019
Medical Receptionist
St Josephs Medical Associates
05.2001 - 03.2011
No Degree - Medical Front Office
MTI Business College
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