Brandee Gartz
Eugene
Summary
Dynamic rental agent with a strong focus on customer satisfaction and efficient service delivery. Proven ability to enhance processes and exceed sales targets through effective communication. My main goal is to become a bartender,or bud tender,
Overview
18
18
years of professional experience
Work History
Rental Agent
Brooks Hayes
01.2016 - Current
- Managed customer inquiries and provided solutions to enhance service quality.
- Processed rental agreements and ensured compliance with company policies.
- Oversaw vehicle inventory management and coordinated maintenance schedules.
- Implemented process improvements that reduced turnaround time for rentals.
- Conducted thorough inspections of vehicles before and after rentals, minimizing damage claims and maintaining fleet quality.
- Effectively managed vehicle inventory for timely availability, ensuring a smooth rental process for customers.
- Streamlined the rental process with efficient use of car rental software programs and tools.
- Continuously met or exceeded sales targets through effective communication and relationship building with clients.
- Improved customer satisfaction by providing exceptional service and addressing client concerns promptly.
- Collaborated with team members to ensure seamless coordination of daily tasks, resulting in an organized and efficient workplace.
- Handled maintenance and repair requests to keep properties in good condition and maintain renter satisfaction.
- Arranged for cleaning and upkeep to keep properties presentable for potential tenants.
- Managed multiple tasks in high-volume environment.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
Cashier
711 Gas Station
02.2012 - 02.2016
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries and resolved issues to enhance service experience.
- Maintained cleanliness and organization of sales floor and checkout areas.
- Trained new cashiers on operational procedures and customer service standards.
- Monitored inventory levels and communicated restocking needs to management.
- Implemented cash handling procedures to minimize discrepancies and ensure security.
- Developed strategies for improving checkout efficiency during peak hours.
- Mentored team members in best practices for customer engagement and satisfaction.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Increased sales of promotional items by informing customers about current offers.
- Handled cash with high accuracy and took care to check bills for fraud.
Supervisor
Lance Cabnet
03.2008 - 03.2012
- Supervised daily operations to ensure compliance with safety and quality standards.
- Trained and mentored staff on operational procedures and best practices.
- Streamlined workflows to enhance productivity and efficiency across teams.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Resolved operational issues promptly, minimizing downtime and maintaining service levels.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
GED -
Lane Community College
Eugene, ORAccomplishments
- Supervised team of 6 staff members.
Languages
English
Full Professional
Interests
- Web Development and Design
- Crafting and DIY Projects
- I like working with my hands and fixing things
- Gardening
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Cooking
- DIY and Home Improvement
- Horseback Riding
- Woodworking
- Animal Care
- Growing herbs, vegetables, or fruits in home gardens
- Drawing and Painting
Timeline
Rental Agent
Brooks Hayes
01.2016 - Current
Cashier
711 Gas Station
02.2012 - 02.2016
Supervisor
Lance Cabnet
03.2008 - 03.2012
GED -
Lane Community College