Brandee Haar

• Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
• Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
• Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
• Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
• Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
• Tracked parts use and charged items to customer accounts for billing.
• Provided training to new team members on best practices in parts management, fostering a culture of continuous improvement within the department.
• Operated fork lift to move heavy pallets and containers of parts between storage locations.
• Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
• Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
• Adhered to company guidelines for performance and compliance.
• Conducted cash handling, credit card transactions, and register closeout at end of business day.
• Maximized sales opportunities by effectively cross-selling complementary products whenever appropriate during customer interactions.
• Assisted customers by responding to complaints and offering updates on back-ordered parts.
• Served customers in-store and by telephone to answer questions and place orders.

• Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
• Assured timely verification of insurance benefits prior to patient procedures or appointments.
• Updated customer records with accurate, current insurance policy information.
• Assisted patients with understanding personalized insurance coverage and benefits.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Posted payments to accounts and maintained records.

• Followed all company policies and procedures to deliver quality work.
• Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
• Worked with jurisdictions across the US and resolved tax liability down to the penny. Requested & received & made payments
• Assisted in developing strategic plan that aligned with long-term company goals.
• Enhanced customer satisfaction with accurate issue resolution and met tight deadlines.
• Gathered, organized and input information into digital database.
• Helped analyze and meticulously restructure & rewrite step by step procedures.
• Communication was key to coming to a solid, amicable resolution.
• Growing and continuosly learning new positions of the job.

I drove school bus for morning and afternoon routes, along with extra curricular activities. I also assisted in classrooms as a special ed para for all ages, along with filling in when needed in the kitchen.

• Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
• Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
• Transported passengers safely along prescribed routes according to tight schedules.
• Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
• Maintained MN driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
• Adapted quickly to unexpected situations such as road closures or detours while maintaining composure under pressure to ensure timely arrivals at destinations.
• Improved on-time performance with efficient route planning, taking into consideration traffic patterns and weather conditions.
• Coordinated closely with colleagues during field trips or special events to provide seamless transportation services for all participants involved.
• Completed logbooks, incident reports and other daily paperwork.
• Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
• Maintained accurate records of student pick-ups and drop-offs, ensuring proper documentation for school administration purposes.

I started out as part time while working other jobs. I made this full time around late 2015.

• Drove a culture of continuous improvement by encouraging employee feedback and implementing changes as needed.
• I helped build the company on social media from a few locations in one state to thirteen states and about 300 locations.
• I worked with cities and businesses while staying within compliance of their laws.
• Established effective communication channels, fostering strong relationships between team members and departments.
• Streamlined operations processes for increased efficiency and enhanced customer experiences.
• Oversaw vendor relationships, ensuring timely delivery of products and services while maintaining cost controls.
• Facilitated change management initiatives, ensuring smooth transitions during organizational restructuring efforts or process overhauls.
• Introduced new technologies to optimize operational efficiency and improve overall customer experience.
• Managed inventory levels, reducing stock shortages while minimizing excess inventory costs.
• Coordinated staffing schedules, optimizing resource allocation for peak periods without compromising service quality.
• Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
• Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
• Delegated tasks to existing support team members and used social media tools to help solve complex business issues.
• Assisted in recruiting, hiring and training of team members.
• Reported issues to higher management with great detail.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• I unloaded and reloaded trucks with a fork lift for customer delivery routes, while handling the logistics and working closely with growers.
• i started a new retail outlet for them as well from the ground up, establishing new vendors and maintaining inventory and schedules.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

I managed five churches and the one my family attended While working other part time jobs.

• Handled confidential matters discreetly while maintaining open lines of communication with church leadership.
• Oversaw facility maintenance projects, ensuring a clean and inviting space for worship and fellowship activities.
• Streamlined administrative processes to improve overall efficiency and effectiveness within the church office.
• Assisted in the creation of weekly worship materials, contributing to a cohesive and inspiring service experience.
• Served as a liaison between various ministries, promoting effective communication and collaboration among teams.
• Established a welcoming environment for new members, fostering a sense of belonging within the church community.
• Developed comprehensive event plans, ensuring successful execution of church-wide gatherings and celebrations.
• Maintained accurate records of member information, allowing for improved communication and outreach efforts.
• Coordinated volunteer efforts, leading to a more organized and impactful service experience for all participants.
• Provided administrative support to pastoral staff, contributing to their ability to focus on spiritual care within the congregation.
• Implemented an efficient system for tracking donations, resulting in more accurate financial reporting for tax purposes.
• Assisted in developing marketing materials like brochures and flyers helping promote various church programs effectively.
• Improved internal communications through regular newsletters updating church members about upcoming events and announcements.
• Created and updated membership rosters, church documents and basic reports.
• Maintained church calendar by collecting information about upcoming events and reserving appropriate spaces for regular meetings and special activities.
• Identified opportunities to streamline processes and improve office operations and efficiency.
• Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
• I worked closely with two pastors and an intern, while also working closely with our you programs.
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I worked part time fill in here and at the school district.

• Guided developmentally disabled adults through customized day programs.
• Fostered a positive and supportive environment, addressing behavioral challenges with patience and understanding.
• Implemented creative strategies for skill development, adapting techniques to suit each client''s unique learning style.
• Maintained detailed client records, ensuring accurate documentation of goals, achievements, and areas for improvement.
• Assisted clients in developing and setting realistic goals to promote positive change.
• Documented client progress and activities in accordance with agency policies and procedures.
• Transporting clients to and from jobs while building social and life skills.
• Assisted in daily meals, behavioral skills and personal hygiene needs.

I worked here when they started in the spring to when they closed for the season late Spring each year. This was part time time employment as it was just down the hill from the school.

• Assisted customers with finding requested plants and flowers.
• Contributed to increased sales with skillful transplanting and propagation of plants for retail display.
• Improved plant growth with careful application of fertilizers and pesticides.
• Identified and addressed signs of plant disease swiftly, preventing spread within greenhouse.
• Utilized pruning techniques to shape plants and improve their aesthetic appeal to customers.
• Maintained cleanliness and order in greenhouse, contributing to safe and efficient work environment.
• Optimized plant spacing to increase air circulation and reduce risk of disease.
• Managed wide variety of plants, from seedlings to mature specimens, keeping soils and planting beds healthy and conducive for growth.
• Regulated watering and fertilizing to avoid waste while nurturing plants.