Brandee Ingram
Perry,OK
Summary
Well-qualified Human Resources Manager and Clinica Administrator with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
9
9
years of professional experience
Work History
Human Resources Manager
Apex Consulting
07.2021 - Current
- Maintained human resources regulatory compliance with local, state and federal laws.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
Administrator
OU Prenatal Diagnostic Center
02.2019 - 07.2021
- Improved clinic efficiency by streamlining administrative processes and implementing new scheduling systems.
- Reduced patient wait times by optimizing appointment scheduling and effectively managing staff workload.
- Enhanced patient satisfaction with timely communication and proactive problem-solving strategies.
- Managed clinic budget, ensuring optimal allocation of resources for maximum operational success.
- Developed staff training programs to improve skills and maintain a high level of expertise in clinical practices.
- Coordinated community outreach events to promote the clinic''s services and foster positive relationships with local organizations.
- Facilitated collaboration among medical professionals, fostering a team-based approach for optimal patient care outcomes.
- Evaluated staff performance regularly, providing constructive feedback and implementing improvement plans as needed.
- Negotiated contracts with vendors, securing cost-effective deals that benefited both the clinic and its patients.
- Managed daily operations efficiently while maintaining strict adherence to quality control measures for exceptional patient care delivery.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Developed and implemented team building activities to foster collaboration and improve employee morale.
- Attended regular meetings with hospital administrators to discuss clinic operations and policies.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
Clinic Administrator
Integris
06.2017 - 02.2020
- Oversight of two urgent cares, one family practice, one orthopedic clinic, and one neurosurgeon clinic.
- Worked with clinical partner and site to lead a team to develop, implement, and upgrade systems that affect and enhance clinic operation.
- Maintained provider scheduling and patient schedule templates.
- Developed and implemented clinic budgets.
- Reviewed financials monthly to ensure clinic was staying within budget.
- Resolved problems or issues patients have with clinical systems, policies, or staff.
- Identified and resolve administrative issues/ concerns
- Served as first line in resolving administrative patient issues.
- Hired, trained, and oriented direct reports on clinical operations and functions.
- Managed staff recruitment.
- Coordinated clinic activities to ensure efficient patient access to services and quality care.
- Reviewed and coordinated clinic schedules and schedule changes for vacations, illness, meeting, etc.
- Worked with leads to arrange coverage for providers.
- Modeled and mentored staff in appropriate problem solving and positive communications
- Lead and participated in quality-of-care initiatives and process improvement activities.
- Participate in organization planning and work with site lead team to plan for long term patient needs and resources.
- Maintained professionalism and confidentiality in administration and patient care areas
- Oversaw performance evaluation protocols and policies.
Clinica Manager
Ponca City Urgent Care
10.2014 - 05.2017
- Hired, trained and supervised employees to maintain team of high performers.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Enforced adherence with HIPAA regulations and other relevant laws and regulations to maintain compliance.
- Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Developed and implemented team building activities to foster collaboration and improve employee morale.
- Coordinated with healthcare professionals to verify proper implementation of patient treatment plans.
- Enforced maintenance of clean and organized work environment in compliance with safety and sanitation regulations.
- Developed marketing strategies to increase visibility and patient base.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Budgeted for resources to control expenditure and maximize profits.
- Attended regular meetings with hospital administrators to discuss clinic operations and policies.
Education
DBA - Strategic Leadership
Liberty University
West Virginia12.2024
MBA -
Southern Nazarene University
Bethany, OK12.2017
Skills
- Legal Compliance
- Compensation Structuring
- Payroll Administration
- Leadership Development
- Recruitment
- Corrective Action Planning
- Staff Management
- Labor Relations
- Employee Handbook Development
- Succession Planning
- Employee Relations
- Dispute Mediation
- Organizational Development
- New Employee Orientation
- Employee Onboarding
- Policy Enforcement
Timeline
Human Resources Manager
Apex Consulting
07.2021 - Current
Administrator
OU Prenatal Diagnostic Center
02.2019 - 07.2021
Clinic Administrator
Integris
06.2017 - 02.2020
Clinica Manager
Ponca City Urgent Care
10.2014 - 05.2017
DBA - Strategic Leadership
Liberty University
MBA -
Southern Nazarene University
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