Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brandee Jackson, CRC, CPC-A

Noblesville,IN

Summary

Detailed-orientated Medical Risk Adjustment Coder with experience working with hospitals, physician's offices and various healthcare facilities. Offering fully credentialed CRC, CPC-A and ICD-10, CPT, HCPCS proficiency. Strong attention to detail and analytical skills to ensure precision and quality in coding practices.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Revenue Cycle Customer Service Representative

IU HEALTH
02.2018 - 08.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Recognized for top employee ready and available for calls for the month. Responsible for scheduling, rescheduling Ultra Sounds, CT Scans, MRI's, Pet Scans, Mammogram Screenings, Fluoroscopy Scans, Nuclear Medicine and adolescent appointments including anesthesia for the Radiology Department.

Pre-Authorization Specialist

KFORCE/IU Health
08.2017 - 02.2018
  • Maintained patient confidentiality as defined by HIPPA, State, Federal and Company regulations.
  • Responsible for providing accurate and complete data input for pre-certification requests and excellent customer service.
  • Problem solving, detail oriented, strong analytical skills.
  • Ensure payment for services by verifying benefits with insurance provider.
  • Obtain, review and input insurance authorization and referrals prior to patient services.
  • Maintain appropriate logs or reports according to professional, state, and federal requirements.

Education

High School Diploma -

Arsenal Technical High School
Indianapolis, IN
05.1998

Skills

    • AHA Coding Clinic and HCC Coder experience
    • AAPC's CRC course including anatomy, medical terminology, pharmacology and compliance with 85% of higher on all course exams
    • Attained proficiency through AAPC's CRC course for the use of ICD-10-CM code set and coding guidelines
    • Ability to identify and capture HCC's for Medicare Advantage and other risk-based reimbursement models
    • Proficiency in Hierarchical Condition Category (HCC) coding
      • Successful completion of 200 simulated charts with CSI Quick Code using risk models CMS-HCC/RxHCC, HHS-HCC, CDPS, CAI/CCC including trumping logic
      • 200 hours logged learning and obtaining skills rooted in the CSI competencies
      • Critical Thinking
      • Independent Problem Solving
      • Knowledge of Coding Systems/EMR software

Certification

  • Certified CRC, AAPC-2024
  • Certified CPC-A, AAPC - 2022
  • Certified Healthcare Access Associate Credential, CHAA 2019


Timeline

Revenue Cycle Customer Service Representative

IU HEALTH
02.2018 - 08.2023

Pre-Authorization Specialist

KFORCE/IU Health
08.2017 - 02.2018

High School Diploma -

Arsenal Technical High School

Similar Profiles

CREATE PROFILE
Brandee Jackson, CRC, CPC-A