Dynamic Director of Therapy Services with a proven track record in clinical protocol development, budget management, and staff mentorship. Committed to enhancing patient care through interdisciplinary collaboration, and effective program management.
Overview
22
22
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Director of Therapy Services
CNOS
Dakota, SD
05.2004 - 12.2025
Directed therapy services for diverse patient populations in a multi-disciplinary setting.
Built 3 and managed 6 therapy clinics including outpatient and inpatient servicies
Developed and implemented clinical protocols to enhance patient care and safety.
Collaborated with healthcare teams to coordinate treatment plans and improve outcomes.
Mentored therapy staff, providing guidance on best practices and professional development.
Evaluated service delivery processes to ensure compliance with industry standards and regulations.
Managed budgeting and resource allocation for therapy departments effectively.
Conducted training sessions to improve skills and knowledge within the therapy team.
Advocated for patient needs, ensuring access to appropriate therapeutic interventions.
Developed, monitored, and evaluated the performance of therapy staff.
Evaluated current processes and procedures to identify areas of improvement.
Identified opportunities to increase customer satisfaction in therapy services delivery.
Oversaw the development and implementation of therapy programs.
Assisted in recruiting qualified candidates for open positions in the department.
Maintained compliance with applicable laws and regulations.
Conducted regular meetings with staff members to discuss progress and challenges.
Managed budgeting process for all therapy services activities.
Created policies and procedures for effective delivery of therapy services.
Served as a liaison between patients, families, physicians, and insurance companies.
Performed data analysis to monitor performance metrics for each therapist.
Coordinated with other departments to ensure quality patient care.
Communicated with patients with compassion while keeping medical information private.
Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
Recruited, hired and trained new medical and facility staff.
Maintained awareness of government regulations, health insurance changes and financing options.
Managed staff training and development to enhance service delivery and patient care.
Established partnerships with community organizations to promote therapy services availability.
Led strategic initiatives to enhance patient access and satisfaction within therapy programs.
Ensured compliance with regulatory standards in therapy practices and documentation.
Developed training materials for new therapists on service protocols.
Provided leadership and strategic direction to therapy services team.
Education
Doctor of Physical Therapy - Physical Therapy
Creighton University
Omaha, NE
08.1999 - 05.2002
Skills
Senior therapist with 20 years experience in multiple therapy settings