Brandee McClanahan
Cleveland,OH
Summary
Proactive Health Unit Coordinator and Medical Transcriptionist with extensive experience in enhancing communication, managing medical records, and ensuring patient confidentiality. Skilled in training, workflow coordination, and leveraging healthcare software to improve efficiency and data accuracy. Bringing critical thinking and professionalism to support optimal patient care and operational excellence.
Overview
25
25
years of professional experience
Work History
Health Unit Coordinator
Cleveland Clinic Main Campus
08.2011 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Assembled and maintained patient medical records and other documents related to patient care.
- Increased efficiency in the workplace by training new Health Unit Coordinators on policies, procedures, and software applications.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
- Responded to patient call lights to expedite appropriate follow-through.
- Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
- Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
- Provided exceptional customer service by addressing patient concerns with empathy and professionalism.
- Ordered supplies proactively to ensure adequate stock levels were maintained at all times within the health unit.
Medical Transcriptionist
Huron Hospital
08.2004 - 08.2011
- Corrected grammar, spelling, and syntax mistakes in medical records.
- Accurately documented medical dictation to record patient care records.
- Maintained high levels of confidentiality with sensitive patient information following HIPAA guidelines.
- Enhanced accuracy of medical records by transcribing detailed physician dictations.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Reduced errors in medical reports by reviewing, editing, and proofreading transcripts for clarity and consistency.
- Conducted thorough research on unfamiliar terms or phrases during the transcription process which contributed to accurate and comprehensive medical reports.
- Applied medical terminology related to provider-specific treatments and techniques.
- Reviewed documentation for compliance with requirements and accuracy of information.
Health Information Technologist
Hillcrest Hospital
03.2003 - 08.2004
- Facilitated smooth transitions during mergers or acquisitions involving multiple healthcare facilities'' records systems integration efforts.
- Developed training materials for new staff members, expediting their onboarding process and enhancing team performance.
- Performed quality assurance audits on health records, identifying areas for improvement and implementing necessary changes.
- Leveraged advanced software tools to efficiently analyze large volumes of health data for trends that informed organizational decision-making processes.
- Implemented electronic health records system, significantly reducing manual paperwork and improving overall data management.
- Assisted healthcare providers with timely retrieval of critical patient information, resulting in better decision-making and treatment outcomes.
Hairstylist
CoCo' Hair Extraordinaire
06.1999 - 03.2003
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Educated customers on products to maximize benefits.
- Resolved guest complaints about service or style.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
Education
High School Diploma -
Shaw High School
East Cleveland06.1998
Skills
- Records Management
- Professionalism and Ethics
- Critical thinking abilities
- HIPAA Compliance Understanding
- Workflow Coordination
- Supply Restocking
- Healthcare Software Knowledge
- Training and Mentoring Abilities
- Paperwork Processing
- Medical Records Management
- Critical Thinking
- Epic Systems
- Patient Advocacy
- HIPAA Guidelines
Timeline
Health Unit Coordinator
Cleveland Clinic Main Campus
08.2011 - Current
Medical Transcriptionist
Huron Hospital
08.2004 - 08.2011
Health Information Technologist
Hillcrest Hospital
03.2003 - 08.2004
Hairstylist
CoCo' Hair Extraordinaire
06.1999 - 03.2003
High School Diploma -
Shaw High School
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