Brandee Pinkerton
Snyder,TX
Summary
Detail-oriented professional with expertise in cash handling and customer relationship development. Proven ability to enhance customer satisfaction while managing high-volume transactions efficiently. I have knowledge of computers and related equipment.
Uses effective communication and problem-solving skills to address client needs. Track record of accuracy in cash handling and fostering positive customer interactions.
Financial services professional prepared for this role with strong customer service. Known for reliability, adaptability, and teamwork. Possesses effective communication and problem-solving abilities that ensure smooth operations and customer satisfaction.
I had quit working to raise my four children until they all started school.
Overview
7
7
years of professional experience
Work History
Bank Teller
Community Bank of Snyder
Snyder, TX
06.2015 - 05.2019
- Processed customer transactions accurately and efficiently using banking software.
- Assisted customers with inquiries and account management, enhancing overall satisfaction.
- Maintained cash drawer integrity through diligent balancing and reconciliation practices.
- Collaborated with team members to streamline operational workflows, improving service speed.
- Trained new staff on bank policies, procedures, and customer service protocols.
- Implemented best practices for compliance with financial regulations and security measures.
- Developed strong relationships with clients to foster loyalty and repeat business.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
Front End Supervisor
Walmart
Snyder, TX
08.2012 - 06.2015
- Supervised daily front-end operations to ensure efficient customer service delivery.
- Trained and mentored team members on company policies and procedures.
- Managed cash register operations, ensuring accuracy in transactions and cash handling.
- Implemented inventory management practices to optimize stock levels and reduce shortages.
- Conducted performance evaluations to identify training needs and improve staff productivity.
- Resolved customer inquiries and complaints promptly to enhance satisfaction rates.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Monitored compliance with safety standards and operational policies within the department.
- Collaborated with management to develop strategies for increasing front-end efficiency.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
No Degree - Accounting
Western Texas College
SnyderHigh School Diploma -
Ira Independent School
Ira05-2012
Skills
- Attention to detail
- Professionalism and courtesy
- Money handling
- Deposit and withdrawal management
- Cash counting
- Customer relationship development
- Patience and empathy
- Listening and comprehension
- Relationship building
- Cash handling expertise
- Data entry efficiency
- Decision-making
- Customer needs assessment
- Stress tolerance
- Customer relationship management
- Signature verification
Timeline
Bank Teller
Community Bank of Snyder
06.2015 - 05.2019
Front End Supervisor
Walmart
08.2012 - 06.2015
No Degree - Accounting
Western Texas College
High School Diploma -
Ira Independent School