Brandee Pullen
San Antonio,TX
Summary
Experienced Nursing Director with a strong track record of leading high-performing teams and driving organizational growth through strategic initiatives. Skilled in management, supervision, and administration, with a focus on benefiting patients, staff, and the corporation. Committed to advancing education through a graduate program leading to a Master's degree in Nursing Administration. Proven ability to successfully direct cross-functional projects, resulting in substantial process improvements and operational efficiencies. Recognized for exceptional leadership and communication skills, fostering collaborative environments and delivering impactful results.
Overview
12
12
years of professional experience
Work History
Director of Telemetry
Baptist Medical Center
01.2020 - Current
- Direct supervision of 50 nursing staff of a 30-bed medical unit, specializing in telemetry
- Transformed and facilitated the unit during the pandemic
- Participates in Performance Improvement needs and BHS Quality Initiatives
- Direct’s daily department operations and the performance of staff
- Implementation of staff accountability and adherence to the Hospital’s cultural beliefs, policies and procedures as well as patient satisfaction initiatives for the unit.
- Performs daily rounding on the unit to assess performance of the nursing staff and monitor the quality of care provided to the patient.
- Collaborate with department directors to correct problems and improve patient satisfaction
- Budget review, monitoring of productivity and staff development
- Responsible for recruiting, hiring, training and retention
- Serves on committees to create new policies and update existing policies to help improve patient satisfaction, patient safety and staff development.
- Serves as Chair for the HAPU committee
- Serves as a TJC Champion
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Transformed organizational culture to embrace continuous improvement, leading by example and mentoring teams.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Ensured regulatory compliance by staying current on industry standards and updating policies accordingly.
- Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.
- Built and maintained positive working relationships with physicians and staff to support seamless healthcare operations.
- Performed rounds to observe care and interview staff, residents, and families.
- Streamlined nursing operations by optimizing staffing schedules, resource allocation, and workflow processes.
- Developed positive employee relations, incentives, and recognition programs to promote teamwork and mutual respect.
- Collaborated with interdisciplinary teams to develop comprehensive care plans for patients with complex needs.
- Worked closely administration to develop and implement best practices to improve patient outcomes.
- Established and monitored infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection.
- Facilitated continuing education and training programs to drive staff competency and professional development.
- Enhanced staff performance by conducting regular evaluations, providing constructive feedback, and offering tailored professional development opportunities.
- Promoted a culture of safety by enforcing compliance with infection control policies and procedures.
- Managed budgets effectively, identifying cost-saving measures while maintaining high-quality patient care standards.
- Implemented interdisciplinary rounding practices to streamline communication among healthcare providers involved in patient care.
- Championed a culture of continuous learning by promoting professional development opportunities for nursing staff, including in-house training programs, conferences, workshops, and online resources.
- Contributed to organizational strategic planning efforts by providing insights on nursing best practices, workforce development issues, and healthcare trends affecting service delivery models.
- Increased patient satisfaction scores by fostering a compassionate and supportive environment within the nursing department.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Director of The Joint Club
Baptist Medical Center
01.2019 - 01.2020
- Direct supervision of 30 nursing staff of an 18-bed surgical unit, specializing in orthopedics
- Implementation of staff accountability and adherence to the Hospital’s cultural beliefs and patient satisfaction initiatives for the unit.
- Performs daily rounding on the unit to assess performance of the nursing staff and monitor the quality of care provided to the patient.
- Collaborate with department directors to correct problems and improve patient satisfaction
- Budget review, monitoring of productivity and staff development
- Serves on committees to create new policies and update existing policies to help improve patient satisfaction, patient safety and staff development.
- Responsible for recruiting, hiring and training
- Coordinates the flow of pertinent information to the nursing staff
- Created and have maintained a supportive working environment for all staff
Interim Director of The Joint Club
Baptist Medical Center
01.2018 - 01.2019
- Direct supervision of 30 nursing staff of an 18-bed surgical unit, specializing in orthopedics
- Implementation of staff accountability and adherence to the Hospital’s cultural beliefs and patient satisfaction initiatives for the unit.
- Performs daily rounding on the unit to assess performance of the nursing staff and monitor the quality of care provided to the patient.
- Collaborate with department directors to correct problems and improve patient satisfaction
- Budget review, monitoring of productivity and staff development
- Serves on committees to create new policies and update existing policies to help improve patient satisfaction, patient safety and staff development.
- Responsible for recruiting, hiring and training
- Coordinates the flow of pertinent information to the nursing staff
- Created and have maintained a supportive working environment for all staff
RN Shift Supervisor
Baptist Medical Center
01.2015 - 01.2018
- Supervise nursing staff and delegate duties directly related to patient care
- Participate in continuous quality assurance initiatives
- Precept and mentor new nurses
- Responsible for staff scheduling
- Provide necessary medical treatment as directed by physician
- Recognized emergency situations and addressed them per protocol, in an efficient and calm manner
- Serve as a liaison between management, clinical staff and the community
- Performed daily patient rounding on the unit to assess patient satisfaction
- Created and maintained a supportive working environment for all staff and students
- Oversaw a unit of 18 beds and 30 employees during the directors leave of absence
- Assisted in the implementation and monitoring of compliance with policies, procedures and standards of care
- Participated in peer interviews to assist in hiring the best qualified applicants
- Participated in the implementation and teaching of PCA bootcamp
- Featured in a patient satisfaction video related to bedside shift report
Registered Nurse
Baptist Medical Center
01.2013 - 01.2015
- Assigned to provide patient care for 7 patients
- Admit and discharge of patients
- Perform clinical tasks according to hospital policies
- Assess patient conditions and advise of changes in status
- Write, implement, and revise the Plan of Care for each patient
- Administer medications (IM, IV, Subq, PO, Peg tube, PCA) and treatments (blood and blood products)
- Perform wound care, insert and manage urinary catheters, NG tubes, and IV’s
- Perform admission and daily assessments
- Operate medical equipment (Doppler, IV machines, PCA pumps, SCD machines, Wound Vac, Bladder Scanner)
- Assist patients and family members in the education of health care needs
- Supervise other nurses as a charge nurse
- Interact with departments regarding patient care
- Maintain patient charts and confidential files
- Ensure compliance with established nursing standards of practice
Education
Bachelor of Science in Nursing -
The University of Texas Arlington
Arlington, TX05.2017
Associates of Applied Science in Nursing -
Baptist School of Health Professions
San Antonio, TX05.2013
Skills
- Strategic Planning
- Verbal and written communication
- Team Management
- Staff Management
- Strategies and goals
- Issues Resolution
- Hiring and Retention
- Rules and regulations
- Teamwork and Collaboration
- Team Leadership
- Effective leader
- Decision-Making
- Process Improvements
- Employee Development
- Performance Evaluation and Monitoring
- Performance Improvement
Degree
BSN, RN
Licensurecertificationawards
- Texas Licensed Registered Nurse
- Basic Cardiac Life Support-American Heart Association
- The Daisy Award for Extraordinary Nurses
- Nominated for the BMC Exceptional Leadership Award for Shift Supervisors
- Nurse Leadership Award
Timeline
Director of Telemetry
Baptist Medical Center
01.2020 - Current
Director of The Joint Club
Baptist Medical Center
01.2019 - 01.2020
Interim Director of The Joint Club
Baptist Medical Center
01.2018 - 01.2019
RN Shift Supervisor
Baptist Medical Center
01.2015 - 01.2018
Registered Nurse
Baptist Medical Center
01.2013 - 01.2015
Associates of Applied Science in Nursing -
Baptist School of Health Professions
Bachelor of Science in Nursing -
The University of Texas Arlington
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