Brandee Rankins
Atlanta,GA
Summary
Property management professional with over 15 years of substantial experience in leasing, and financial administration. Superior multitasking ability with keen attention to detail, who consistently maintains a professional demeanor, highly articulate, exercises sensible judgment, vastly organized, and well versed in providing exceptional work on all levels. Driven Maintenance Coordinator with 2 years of experience in maintaining clean, safe and operational facilities and grounds. Successful in performing high-quality repair work to fulfill maintenance requests.
Overview
23
23
years of professional experience
Work History
Assistant Property Manager
Atlantic Pacific Management
04.2019 - 08.2023
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
- Organized community events to foster positive relationships between tenants and build a sense of community within the property.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
- Streamlined rent collection process for improved cash flow and reduced delinquencies.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Followed up on delinquent tenants and coordinated collection procedures.
- Processed security deposit refunds.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Collected and maintained careful records of rental payments and payment dates.
Renewals Coordinator
FIRSTKEY HOMES
10.2018 - 03.2019
- Reviewed past contracts and prepare renewal quotations for customers
- Worked closely with Property Managers to present renewal quote and close renewal opportunities for the clients
- Supported small to large clients and work effectively
- Worked with Housing Assistance Programs to maintain compliance with company guidelines
- Used standard tools and processes to renew service agreements on time (before they expire)
- Assisted with invoice and contract cancellations.
- Developed strong relationships with clients, ensuring timely renewals and maintaining revenue streams.
- Worked closely with finance and billing departments to resolve any discrepancies or issues related to client renewals.
Maintenance Coordinator/Customer Service
INVITATION HOMES
01.2018
- Supervised a group of personnel to delegate task and ensure the team completes a high quality of work and provides exceptional customer service
- Evaluated maintenance request, set priorities and process work assignments
- Established and delegate a reliable network of outside vendors and suppliers to insure cost effective and timely support of the maintenance function
- Responded to tenant questions and complaints in a timely manner
- Processed concessions in a timely manner to be applied toward resident ledgers
- Delegated completion of work orders to be dispatched to contractors
- Scheduled work orders with In House technicians and residents
- Scheduled, planned and executed smart home instructions to be sent to resident for set up
- Established rapport with resident that have escalated concerns and issues within the home
- Researched complicated work orders that require contact daily to residents, insuring completion is of high priority.
Assistant Property Manager
RELATED MANAGEMENT
01.2017
- Greeted prospective tenants when they arrive and introduce them to the types of units available as well as the property's amenities
- Executed leases with new and returning tenants to ensure all parties understand the terms and conditions of the contract
- Responded to tenant questions and complaints in a timely manner
- Contacted tenants to collect overdue rent or to discuss other issues that require immediate attention
- Managed the maintenance and custodial staff at the property
- Scheduled and oversee maintenance calls to apartment units
- Scheduled and executed resident functions on the property, such as weddings and parties
- Established rapport with tenants so they always feel valued and appreciated.
Assistant Community/Leasing Manager & Marketing Specialist
VENTRON PROPERTY MANAGEMENT COMPANY
01.2012 - 01.2017
- Responsible for effectively computing, classifying and recording numerical data to keep financial records complete while assisting with the leasing, marketing and resident retention for the community
- Responsible for implementing marketing initiatives to achieve occupancy goals, maintaining relationships with corporate contacts, as well as sub-market industries to offer beneficial employee programs to their staff
- Advertised and maintain tenant referrals, process applications, and follow up with applicants
- Promoted and show properties to prospective tenants, prepare and insure the premises is ready for new occupants, maintain updated availability reports, prepare daily spread sheet regarding progressive leasing and occupancy goals, keep optimum capacity, in depth knowledge of market conditions, negotiate, prepare, and enforce lease rent options, collect security deposits and fees, run screening and background reports
- Ensured compliance with all Fair Housing laws and regulations
- Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals to include training staff on operating procedures and company services
- Managed workflow to exceed quality service goals while maintaining accurate records of past due customer account activity.
Commercial Banking Client Service Officer
Wells Fargo
01.2010 - 01.2012
- Hired to assist with the merger of Wachovia Bank wholesale accounts to Wells Fargo Bank
- Provided problem resolution to designated group of commercial bankers
- Managed ongoing issues with online technical support for the Wells Fargo portal
- Professionally assisted tellers providing high volume check verification
- Provided User Support to bank merchants while conveying critical account information for commercial accounts regarding changes, system upgrades, revised policies and procedures
- Responsible for managing problems through successful resolution
- Maintained up-to-date knowledge of product and service changes
- Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals.
Telephone Banking/Call Center Representative
UNION BANK
01.2007 - 01.2010
- Professionally handled an average of 75 inbound calls per day
- Provided information regarding personal and business accounts; obtained advanced product knowledge which resulted in exceeding department goals; opened/closed accounts
- Provided overdrawn account resolutions
- Provided follow up with various business partners/departments to ensure successful resolution through completion
- Obtained a training certificate for 8-week Banking Customer Relations course
- Facilitated inter-departmental communication to effectively provide consistent customer support.
Senior Customer Service Representative
BANK OF AMERICA
01.2001 - 01.2006
- Processed various types of consumer applications
- Delivered superior customer service by handling inquires and requests via telephone and correspondence
- Handled approximately 100-160 calls per day
- Over exceeded in monthly performances
- Earned recognition for superior customer service via customer correspondence to manager
- Received five monetary awards for generating customers into balance transfer accounts
- Earned bank certificate of completion for 6-week Customer Relations Training Module course.
Education
No Degree - Media Production
American InterContinental University
Los Angeles, United StatesCompletion of 8 Week Course - Real Estate
Barney Fletcher
Atlanta, GA09.2023
Skills
- Administrative Scheduling
- Asset Management
- Budget Preparation
- Client Communication
- Confidential Correspondence
- Contract Administration
- Data Entry
- Executive Liaison Affairs
- Expense Reporting
- Leasing Consultation
- Microsoft Office
- Problem Solving
- Maintenance Planning
- Facility Repairs
- Scheduling Coordination
- Technical knowledge
- Corrective Action Implementation
- Personnel Management
- Team Collaboration
- Safety Compliance
- Decision-Making
- Job Prioritizing
- Schedule Preparation
Timeline
Assistant Property Manager
Atlantic Pacific Management
04.2019 - 08.2023
Renewals Coordinator
FIRSTKEY HOMES
10.2018 - 03.2019
Maintenance Coordinator/Customer Service
INVITATION HOMES
01.2018
Assistant Property Manager
RELATED MANAGEMENT
01.2017
Assistant Community/Leasing Manager & Marketing Specialist
VENTRON PROPERTY MANAGEMENT COMPANY
01.2012 - 01.2017
Commercial Banking Client Service Officer
Wells Fargo
01.2010 - 01.2012
Telephone Banking/Call Center Representative
UNION BANK
01.2007 - 01.2010
Senior Customer Service Representative
BANK OF AMERICA
01.2001 - 01.2006
No Degree - Media Production
American InterContinental University
Completion of 8 Week Course - Real Estate
Barney Fletcher
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