Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
BusinessAnalyst
Brandee Rhodes

Brandee Rhodes

Eugene,OR

Summary

Personable Lead Sales Associate skilled in executing creative sales strategy and fostering customer satisfaction. Energetic and passionate

about building customer connections and maximizing sales. Looking to become part of a phenomenal merchandising company so that my creative yet detail oriented merchandising skills can help exceed the sales goal of all companies I assist.

Overview

10
10
years of professional experience

Work History

Apparel Sales Lead

Kohl's
06.2023 - 01.2024
  • Boosted sales performance by implementing strategic sales plans and effective team management.
  • Enhanced client relationships through consistent communication and personalized solutions.
  • Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
  • Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
  • Cultivated a high-performance culture within the team by setting clear expectations, providing regular feedback, and recognizing achievements.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.

Service Operations Manager

Albertsons LLC
05.2018 - 09.2021
  • Collaborated with cross-functional teams to develop strategies for improving overall business performance.
  • Achieved consistent on-time project completion by effectively managing schedules, resources, and budgets.
  • Delivered excellent customer service experiences through regular feedback collection, analysis, and action planning based on client needs.
  • Managed multiple projects concurrently while maintaining strict adherence to deadlines and quality standards.
  • Oversaw inventory control measures that minimized waste while ensuring adequate supplies remained available for all departments within the organization.
  • Optimized staff scheduling practices to balance workload distribution and minimize overtime expenses without compromising service quality or employee morale.
  • Analyzed service reports to identify areas of improvement.
  • Resolved customer complaints in professional and timely manner.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Monitored inventory levels and placed orders to replenish stock.
  • Implemented strategies to increase customer service satisfaction ratings.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.

Customer Service Supervisor

Albertsons LLC
Eugene, OR
04.2014 - 05.2018
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Enhanced team productivity through regular coaching, feedback, and performance evaluations.
  • Conducted regular quality assurance checks on team interactions with customers, ensuring adherence to company standards.
  • Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
  • Coached employees through day-to-day work and complex problems.
  • Created, prepared, and delivered reports to various departments.

Education

Bachelor Of Arts - Psychology

Southern New Hampshire University
Hooksett, NH
10.2026

Skills

  • Visual merchandising
  • Strong product knowledge
  • Problem-solving
  • Sales techniques
  • Organizational skills
  • Goal-oriented mindset
  • Attention to detail
  • Time management
  • Excellent communication
  • Marketing Strategies
  • Retail Merchandising
  • Retail Metrics and Goals
  • Sales Floor Organization
  • Team Leadership
  • Pricing Standards
  • Cleaning Procedures
  • Reading Comprehension
  • Damage Coding
  • Cash Management
  • Shrink Reduction
  • Social Perceptiveness
  • Planograms

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Apparel Sales Lead

Kohl's
06.2023 - 01.2024

Service Operations Manager

Albertsons LLC
05.2018 - 09.2021

Customer Service Supervisor

Albertsons LLC
04.2014 - 05.2018

Bachelor Of Arts - Psychology

Southern New Hampshire University

Similar Profiles

CREATE PROFILE
Brandee Rhodes