Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
OperationsManager

Brandee Rodriguez

Weyers Cave,VA

Summary

Skilled Operations Manager focused on successful team building, cost-cutting and operational improvements. Empowering leader with excellent communication and collaboration skills utilized to lead teams to meet objectives on stringent timelines. Determined to cut costs without impacting quality of products, services, and team morale.

Overview

12
12
years of professional experience

Work History

Operations Manager

Walmart Logistics
Mount Crawford, VA
04.2021 - Current
  • Advanced productivity KPIs to achieve key business goals and objectives.
  • Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.
  • Reviewed operations reports to understand numbers and trends.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Identified procedure or process changes required to improve performance and productivity.
  • Increased performance KPIs by streamlining operations.
  • Boosted staff morale by offering constructive feedback and specific direction.
  • Recruited, hired and trained two associates into management roles by providing direct supervision, ongoing staff development and continuing education to employees.
  • Collaborated with multiple Operations Managers and Process Engineers to drive continuous improvement and steadily increase shift performance.

Area Manager

Walmart
MT. CRAWFORD, VA
03.2019 - 04.2021
  • Reviewed established business practices and improved processes to increase efficiencies and reduce expenses without compromising customer service.
  • Managed over 50 employees' day-to-day activities.
  • Initiated programs that resulted in reduction of red lights and improved quality outcomes.
  • Applied performance data to evaluate and improve overall operations, target current business conditions, and forecast current and future needs.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Led Shipping through four separate realignments while ensuring all realignment procedures were followed across multiple shifts.
  • Successfully trained two new managers in shipping for both day and night shift.
  • Created tracking spreadsheets to control department assets. This resulted in improved inventory control, enhanced associate accountability, and a departmental expense reduction.

Loader

Walmart
MT. CRAWFORD, VA
07.2014 - 03.2019
  • Followed up with trainees to ensure confidence with safely performing their new responsibilities and have all necessary skills needed to be successful and increased individual performance
  • Ensured billing integrity for stores by properly scanning all non-conveyable freight and pallets to trailers
  • As Team Leader, I assigned lane sets, breaks, and performed follow-up for task compliance.
  • Constantly maintained open lines of communication with managers and regularly updated them of any situations that required intervening

Unloader

Walmart
Harrisonburg, VA
02.2010 - 07.2014
  • Communicated with management and team members to ensure proper division of responsibilities, expectations, and goals to each team member
  • Handled all customer and associate relation issues with professionalism in accordance with company policies
  • Resolved all customer and associate complaints with professionalism wile prioritizing customer satisfaction by determining their needs with relevant questions and listening actively to responses given
  • Fostered positive work environment by consistently treating all employees and customers with respect and consideration

Education

BBA - Business Administration

Purdue Global University
Ohio, IL
10.2023

Advanced Mathematics

Coastal Carolina University
Conway, SC

High School Diploma -

Turner Ashby High School
Bridgewater, VA
2009

Skills

  • Staff Management
  • Teamwork/Collaboration
  • Budgeting
  • Key Performance Indicators (KPIs)
  • Data collection and analysis
  • Critical/Creative Thinking
  • Competitive Performer

Accomplishments

  • Used Microsoft Excel to develop a lane mapping tool that realigned the shipping dock, balance the lane sets, and allow the shipping department to catch 20k hours with minimal red lights.
  • Tracked and charted top losses identified within the shipping department.
  • Collaborated with the engineering team in the development and implementation of a new realignment tactic that has increased lane and loader utilization.
  • Collaborated with the engineering team in the development of the Inbound Planning Tool that increased trailer unload prioritization, freight channeling, dock flow and effective production rates based on trailer grade.
  • Champions the Diversity and Inclusion Team for DC# 7045 that reports directly to Home Office about events held within the warehouse to build, educate, and promote a more inclusive workplace.

Timeline

Operations Manager

Walmart Logistics
04.2021 - Current

Area Manager

Walmart
03.2019 - 04.2021

Loader

Walmart
07.2014 - 03.2019

Unloader

Walmart
02.2010 - 07.2014

BBA - Business Administration

Purdue Global University

Advanced Mathematics

Coastal Carolina University

High School Diploma -

Turner Ashby High School

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Brandee Rodriguez