Brandee N. Varner
Cleveland,Ohio
Summary
To become a senior customer service representative or team lead in your organization, where I can use my leadership, experience, and educational background to retain your clients, improve productivity, and resolve customer issues in their first interaction. Analytical problem-solver with excellent communication skills. Effective at interviewing claimants, compiling records and documenting findings. Well-versed in insurance policies, practices and standards.
Overview
16
16
years of professional experience
Work History
TaskRabbit. Level 3 Support Representative, Claims Representative
Medical Mutual
06.2021 - Current
- Assisted clients and workers via chat, email, and phone calls with disputes, getting registered, using our website or their application, damages, and their overall user experience
- Exceeded adherence and productivity goals and assisted with training and projects as directed
- Of Ohio
- Customer Care
- Located Account Takeover which stopped over $5 million in fraudulent transactions
Claims Representative
Medical Mutual Of Ohio And Its Family Of Companies
09.2019 - 06.2021
- Assisted customers, doctors offices, and facilities over the phone with claims, benefits, taking payments over the phone, and any other projects as assigned
- Met adherence and got calls resolved on a first call basis.
- Analyzed and addressed escalated claims to resolve issues quickly.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Developed in-depth understanding of insurance policies and procedures to give accurate recommendations to suit clients' needs.
- Followed up with customers on unresolved issues.
Social Security Disability Intake Representative
Human Arc
08.2018 - 09.2019
- Took social security applications over the phone for adults and children
- Verified they met income and disability guidelines
- I also followed up with customers to make sure they sent in required paperwork and went to interviews with social security.
Team Lead and Benefits Service Representative
Hyatt Legal Plans
05.2007 - 08.2018
- Started off assisting client's over the phone with benefits questions and open enrollment. Progressed to team lead and helped with training new representatives, performing quality assurance on interactions with clients, assisting high-touch clients, and when short-staffed helped out on phone lines taking as many as 85 calls per day during peak season.
Education
Bachelor of Science - Accounting
David N Myers University
Cleveland, OH06.2004
MBA - Organizational Management specialization Organizational Leadership
Ashford University
Iowa08.2015
Skills
- Customer Needs Assessments
- Training Material Development
- Production Support
- Analyzing customer data and determining if their is an issue
Timeline
TaskRabbit. Level 3 Support Representative, Claims Representative
Medical Mutual
06.2021 - Current
Claims Representative
Medical Mutual Of Ohio And Its Family Of Companies
09.2019 - 06.2021
Social Security Disability Intake Representative
Human Arc
08.2018 - 09.2019
Team Lead and Benefits Service Representative
Hyatt Legal Plans
05.2007 - 08.2018
Bachelor of Science - Accounting
David N Myers University
MBA - Organizational Management specialization Organizational Leadership
Ashford University
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