Brandell Auguste
Miami,FL
Summary
Dynamic professional with a proven track record at Modani Furniture, excelling in efficient multitasking and problem-solving. Recognized for enhancing customer retention through active listening and conflict resolution. Adept at maintaining cleanliness and fostering teamwork in fast-paced environments, ensuring seamless operations and high-quality service delivery.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Warehouse Worker
Modani Furniture
Aventura, FL
03.2022 - Current
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
Barback
NYSW Jazz Lounge
Davie, FL
01.2020 - 07.2022
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Refined multitasking abilities under high-pressure situations during peak business hours, contributing to seamless operation flow.
- Proactively communicated with bartenders and other staff members about low inventory or equipment issues, leading to timely resolution of potential problems.
Customer Service Representative
SG Contact Center
Fort Lauderdale, FL
03.2018 - 12.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Commercial Electrician - Electricity
Lindsey Hopkins Technical College
Miami, FLHigh School Diploma -
Blanche Ely High School
Pompano Beach, FL06.2018
Skills
- Efficient multitasking
- Cleanliness maintenance
- Flexible schedule
- Fast-paced environment
- Teamwork and collaboration
- Problem-solving
Certification
Fork Lift Driver
Languages
Haitian Creole
Timeline
Warehouse Worker
Modani Furniture
03.2022 - Current
Barback
NYSW Jazz Lounge
01.2020 - 07.2022
Customer Service Representative
SG Contact Center
03.2018 - 12.2019
Commercial Electrician - Electricity
Lindsey Hopkins Technical College
High School Diploma -
Blanche Ely High School