Brandelyne Markusic
Shorewood,IL
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
20
20
years of professional experience
Work History
Front Desk Supervisor
Little Company Of Mary Hospital
Oak Lawn, IL
03.2008 - 12.2011
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Monitored front areas so that questions could be promptly addressed.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Interceded between employees during arguments and diffused tense situations.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Completed bi-weekly payroll for Number employees.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Procedure Scheduler
GIA Alliance
Oak Lawn, IL
12.2011 - Current
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Followed up with patients to reschedule missed appointments.
- Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Coordinated with other departments to facilitate seamless operation and excellent patient care.
- Maintained accurate patient records for proper tracking of patient history and treatment.
- Managed patient flow and triage calls to prioritize patient needs and put efficient use of clinic resources.
Group Fitness Coordinator
XSport Fitness
Lyons, IL
05.2007 - 04.2008
- Developed creative and fun fitness classes to keep participants engaged and motivated.
- Planned and executed group fitness sessions with warm-ups and cool-downs.
- Demonstrated modified routines with regressions and progressions to meet diverse fitness levels.
- Educated members on proper movement techniques and safe equipment use to reduce risk of injury.
- Encouraged and motivated participants to persevere through challenges to achieve new goals.
- Taught diverse group fitness classes designed to improve cardiovascular health, strength and mobility.
- Enhanced client experience by maintaining motivational and supportive culture.
- Monitored participant progress and provided positive reinforcement to support goal achievement.
- Established classes to effectively match skill and learning levels of all participants.
- Collaborated with other instructors to create effective class designs focused on participant feedback.
- Led weekly classes for up to 35 individuals with consistent participation and positive feedback.
- Performed regular assessments of participant fitness levels and progress toward performance goals.
- Developed and implemented various high-energy and motivating fitness programs to meet diverse needs.
- Coordinated marketing efforts to promote fitness and wellness programs.
- Met or exceeded monthly revenue and training goals.
Office Manager
Devros Millworks
Summit, IL
07.2003 - 08.2007
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Reported to senior management on organizational performance and progress toward goals.
- Evaluated employee records and productivity and submitted evaluation reports.
- Delivered performance reviews, recommending additional training or advancements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
Associate Of Business Administration - Business Administration And Management
Moraine Valley Community College
Palos Hills, ILSkills
- Taking Client Histories
- Timely Processing
- Behavioral Health Electronic Health Records
- Preparing Treatment Rooms
- Regulatory Documentation
- Accounts Payable and Accounts Receivable
- Schedule Management
- Computer Proficiency
- Medical Histories and Vital Statistics
- Patient Health Information Access
- Active Learning
- Medical Terminology Knowledge
- Managing Medical Practices
- Patient Interviews
- Teamwork and Collaboration
- Call Transfers
- Organization and Time Management
- Collecting Intake Information
- Office Coordination
- Adaptable and Flexible
Timeline
Procedure Scheduler
GIA Alliance
12.2011 - Current
Front Desk Supervisor
Little Company Of Mary Hospital
03.2008 - 12.2011
Group Fitness Coordinator
XSport Fitness
05.2007 - 04.2008
Office Manager
Devros Millworks
07.2003 - 08.2007
Associate Of Business Administration - Business Administration And Management
Moraine Valley Community College