Brandelyne Markusic
Shorewood,IL
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
20
20
years of professional experience
Work History
Front Desk Supervisor
Little Company Of Mary Hospital
03.2008 - 12.2011
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Monitored front areas so that questions could be promptly addressed.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Interceded between employees during arguments and diffused tense situations.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Completed bi-weekly payroll for Number employees.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Procedure Scheduler
GIA Alliance
12.2011 - Current
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Followed up with patients to reschedule missed appointments.
- Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Coordinated with other departments to facilitate seamless operation and excellent patient care.
- Maintained accurate patient records for proper tracking of patient history and treatment.
- Managed patient flow and triage calls to prioritize patient needs and put efficient use of clinic resources.
Group Fitness Coordinator
XSport Fitness
05.2007 - 04.2008
- Developed creative and fun fitness classes to keep participants engaged and motivated.
- Planned and executed group fitness sessions with warm-ups and cool-downs.
- Demonstrated modified routines with regressions and progressions to meet diverse fitness levels.
- Educated members on proper movement techniques and safe equipment use to reduce risk of injury.
- Encouraged and motivated participants to persevere through challenges to achieve new goals.
- Taught diverse group fitness classes designed to improve cardiovascular health, strength and mobility.
- Enhanced client experience by maintaining motivational and supportive culture.
- Monitored participant progress and provided positive reinforcement to support goal achievement.
- Established classes to effectively match skill and learning levels of all participants.
- Collaborated with other instructors to create effective class designs focused on participant feedback.
- Led weekly classes for up to 35 individuals with consistent participation and positive feedback.
- Performed regular assessments of participant fitness levels and progress toward performance goals.
- Developed and implemented various high-energy and motivating fitness programs to meet diverse needs.
- Coordinated marketing efforts to promote fitness and wellness programs.
- Met or exceeded monthly revenue and training goals.
Office Manager
Devros Millworks
07.2003 - 08.2007
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Reported to senior management on organizational performance and progress toward goals.
- Evaluated employee records and productivity and submitted evaluation reports.
- Delivered performance reviews, recommending additional training or advancements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
Associate Of Business Administration - Business Administration And Management
Moraine Valley Community College
Palos Hills, ILSkills
- Taking Client Histories
- Timely Processing
- Behavioral Health Electronic Health Records
- Preparing Treatment Rooms
- Regulatory Documentation
- Accounts Payable and Accounts Receivable
- Schedule Management
- Computer Proficiency
- Medical Histories and Vital Statistics
- Patient Health Information Access
- Active Learning
- Medical Terminology Knowledge
- Managing Medical Practices
- Patient Interviews
- Teamwork and Collaboration
- Call Transfers
- Organization and Time Management
- Collecting Intake Information
- Office Coordination
- Adaptable and Flexible
Timeline
Procedure Scheduler
GIA Alliance
12.2011 - Current
Front Desk Supervisor
Little Company Of Mary Hospital
03.2008 - 12.2011
Group Fitness Coordinator
XSport Fitness
05.2007 - 04.2008
Office Manager
Devros Millworks
07.2003 - 08.2007
Associate Of Business Administration - Business Administration And Management
Moraine Valley Community College
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