Branden Bernal
Denver,CO
Summary
Dynamic leader with proven expertise in restaurant operations, notably with Wahoo's Fish Taco, where I enhanced customer experience and streamlined logistics. Skilled in training and staff motivation, I excel in implementing cost-saving strategies and maintaining high quality standards. My approach has consistently driven employee satisfaction and operational efficiency, showcasing a blend of strategic oversight and interpersonal acumen.
Overview
3
3
years of professional experience
Work History
Front of House Supervisor
Wahoo's Fish Taco
Highlands Ranch, CO
04.2023 - Current
- Conducted weekly training sessions for new hires on restaurant policies and procedures.
- Provided feedback to employees regarding performance and customer satisfaction.
- Resolved customer complaints in a professional manner.
- Implemented cost saving measures to reduce operating expenses while maintaining quality standards.
- Enforced safety regulations and maintained cleanliness throughout the restaurant.
- Developed strategies to improve the efficiency of front-of-house operations.
- Served as a liaison between management and employees to ensure effective communication.
- Ensured compliance with all local health codes by regularly inspecting kitchen areas and equipment.
- Managed financial transactions at the end of each shift ensuring accuracy in cash handling procedures.
- Coordinated catering orders for special events ensuring timely delivery of food items.
- Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
- Maximized profit and revenue through upselling and cross-selling techniques.
- Coached and developed team members to support employee growth and development.
Mid Level Manager
Mongolian Concepts Restaurant Group
08.2021 - 04.2023
- Management of the front and back of house
- Delegation of tasks to all employees
- Inventory and Stocking
- Training of all new employees (hosts, servers, and back end staff)
- Conduct Interviews and hire worthy candidates
- Uphold and enforce company policy
- Cash and Vault handling
- Daily book/record keeping of sales and overall health of the establishment
- Strong knowledge of POS systems such as: Micros POS, and Aloha
Education
High School Diploma - Regular/General High School/Secondary Diploma Program
North High School
08.2020
Skills
- Customer Experience
- Logistics Management
- Hosting
- Servers
- Training
- Inventory Management
- Upselling strategies
- Food costs
- Food safety compliance
- Guest relations
- Task delegation
- Workplace safety
- Staff supervision
- Health department inspections
- Staff motivation
- Restaurant operations
- Quality standards
Awards
Citywide Honor Choir, Denver Public Schools, 07/20, I earned the Citywide Honor Choir award for being the most friendly and sociable person in the choir
Timeline
Front of House Supervisor
Wahoo's Fish Taco
04.2023 - Current
Mid Level Manager
Mongolian Concepts Restaurant Group
08.2021 - 04.2023
High School Diploma - Regular/General High School/Secondary Diploma Program
North High School
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