Branden Boyd
Mount Vernon,NY
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated individual with the desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Professional Mover
Ron's Trucking
Yonkers, NY
06.2017 - 12.2017
- Checked cargo before transportation and determined if items adhered to proper regulation standards.
- Loaded and unloaded company trucks with tools, equipment and furniture.
- Transported materials and pallets between areas.
- Carefully loaded furniture and boxes onto moving trucks using dollies, ramps, and other equipment as necessary.
- Managed proper transportation of dangerous goods with no incidents.
- Unloaded furniture from trucks at destination sites ensuring that each item was in the correct room according to customer instructions.
- Walked through customer sites with checklists to verify job completion.
- Cleaned work area after completion of move ensuring that no debris was left behind in customer home or on property grounds.
- Provided excellent customer service throughout the entire moving process from start to finish.
- Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
- Planned safe and practical routes based on traffic patterns, weather conditions and company policies.
- Maintained safe driving habits to protect property and general public on roadways.
- Braced, padded and supported items in packages to prevent shifting and damages.
Furniture Mover
Ron's Trucking
Yonkers, NY
06.2017 - 12.2017
- Placed bracing, straps and other protective devices onto items in transit to prevent damage.
- Cleaned and maintained all company-owned moving equipment according to established guidelines.
- Maintained an organized inventory list of all items moved throughout the day for accuracy in billing purposes.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Used digital database to keep records of units and stock moved.
- Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
- Organized and secured items in truck beds with moving blankets, straps, and shrink wrap.
- Used scanners to track parcel information, condition or receipt.
- Juggled shift duties, prioritizing immediate tasks to streamline operations.
- Collaborated with other movers when loading large equipment to prevent potential accidents.
- Tagged and wrote identifying information on containers, boxes and cargo.
- Assisted in unloading deliveries from vendors at warehouse location as needed.
Crew Member
Trader Joe's
Scarsdale, NY
11.2017 - Current
- Interacted pleasantly with guests to deliver quality customer service.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Educated customers on menu items, product ingredients and nutritional values.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Directed patrons to restrooms and other amenities within facility.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Understood and followed oral and written directions.
Manager
Home Depot
Port Chester, NY
03.2018 - 11.2019
- Monitored staff performance and addressed issues.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Provided leadership during times of organizational change or crisis situations.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Coached, mentored and trained team members in order to improve their job performance.
- Recruited and trained new employees to meet job requirements.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
PSE Clerk
USPS, United States Postal Service
White Plains, NY
06.2018 - 10.2019
- Cleaned equipment regularly for proper functioning of machines used in the facility.
- Operated mail processing equipment and manually sorted mail.
- Obtained receipts for registered and certain insured mail.
- Utilized factors such as package shape and final destination to sort into correct bins for delivery.
- Supported shipping and receiving needs by loading and unloading transportation vehicles and containers.
- Operated forklifts and other heavy equipment to move large items and containers.
- Weighed parcels, calculating costs based on type, total weight and final destination.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained schedule of class assignments to meet deadlines.
- Collaborated with others to discuss new opportunities.
- Modified existing software systems to enhance performance and add new features.
- Worked with cross-functional teams to achieve goals.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Completed day-to-day duties accurately and efficiently.
Mail Carrier
USPS, United States Postal Service
Mount Vernon, NY
02.2017 - 11.2017
- Handled undeliverable mail in accordance with established procedures.
- Scanned packages for delivery tracking.
- Routed all classes of mail in sequence of delivery along established route.
- Conducted regular check-ins with supervisors throughout the day.
- Provided assistance in sorting large volumes of mail at post office facility.
- Operated a vehicle in accordance with safety regulations.
- Delivered various types of mail on routes according to strict timelines.
- Organized parcels into appropriate size containers for transport.
- Assisted customers by lifting heavy packages and placing parcels by front door or garage.
- Reported any damaged or missing mail items to supervisor immediately.
- Maintained records of all deliveries made during the day.
- Collected outgoing mail from homes and businesses to deliver to post office for processing.
- Assisted other carriers with their routes as needed during peak periods.
- Inspected delivery vehicle prior to shift, immediately reporting problems and safety hazards to supervisors.
- Delivered mail to residents and business within assigned area.
- Delivered packages and letters to residential customers.
Housekeeper
Clay Health Care Center
Port Chester, NY
09.2016 - 03.2017
- Maintained and organized cleaning supplies stock.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Reported any maintenance issues or damage to supervisors immediately.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Communicated with customers about requests for additional supplies or cleaning services.
- Observed proper use of chemicals when cleaning various surfaces.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
Teller
Chase Bank
Mamaroneck, NY
01.2016 - 09.2016
- Explained account information to customers in detail as needed.
- Researched discrepancies between actual cash amounts and records of transactions for accuracy.
- Trained employees on cash drawer operation.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Performed daily reconciliation of teller drawer within established limits.
- Processed term deposits, retirement savings plan contributions and mail deposits within processing time limits.
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
Ticketer
Bjs Wholesales Club
Pelham, NY
06.2015 - 12.2015
- Organized warehouse space for efficient storage of products.
- Assembled orders according to customer requests.
- Used scanners to track parcel information, condition or receipt.
- Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.
- Established and maintained good relations with customers, vendors and transport companies.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Placed bracing, straps and other protective devices onto items in transit to prevent damage.
- Received and tracked incoming inventory shipments.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
- Secured items in truck by strapping over protective padding.
- Preserved safe work environment by maintaining clean workstations and pallet area.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
Valet Parking Supervisor
Carcierge Valet
Mamaroneck, NY
02.2015 - 06.2015
- Returned guests' vehicles while following safe driving practices and obeying traffic laws.
- Developed strategies to maximize efficiency of the valet operation while minimizing costs associated with labor and materials.
- Motivated team to exceed performance targets with fast, accurate service in handling diverse materials.
- Positioned and removed barricades to open or close parking areas.
- Provided support and guidance to new hires during the onboarding process.
- Collaborated with other departments within the organization on projects that involved valet services.
- Resolved guests' problems with valet service to maintain brand loyalty and minimize disruptions.
- Notated damages to vehicles to reduce exposure to risk and lawsuits.
- Greeted guests, explained valet procedures and answered questions to drive satisfaction and repeat business.
- Coached team members to consistently exceed superior customer service standards.
- Assisted in developing marketing campaigns designed to increase awareness of the company's services among potential customers.
Driver's Assistant
UPS
The Bronx, NY
11.2014 - 02.2015
- Ensured that all safety protocols were followed during transport.
- Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
- Adhered strictly to company policies related to safety, security, and transportation regulations.
- Planned most efficient route to destinations to speed up deliveries.
- Placed bracing, straps and other protective devices onto items in transit to prevent damage.
- Mapped routes and specific locations using local road knowledge and GPS software.
- Secured items in truck by strapping over protective padding.
- Helped driver move loads as heavy as 40 pounds and install items at customer locations.
- Requested customer signatures for deliveries.
- Recorded numbers of units handled and moved on daily production sheets or work tickets.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Attended training and safety meetings for updated rules and procedures.
Server
Applebee's
New Rochelle, NY
03.2014 - 12.2014
- Ensured that each guest was served courteously, quickly, and efficiently.
- Presented menus and answered questions regarding items.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Addressed complaints to kitchen staff and served replacement items.
- Prepared drinks according to standard recipes.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Monitored dining room for cleanliness and proper set-up at all times.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Cleaned tables and chairs to prepare dining area for next customers.
- Prepared checks, itemizing total meal costs and taxes.
- Assisted in training new servers.
- Stayed informed about daily specials, new menu items, promotions.
Education
Associate of Applied Science - Business Administration And Management
Westchester Community College
Valhalla, NY05-2016
High School Diploma -
Mount Vernon High School
Mount Vernon, NY06-2013
Skills
- Cash Handling
- Safety
- Cleaning
- Housekeeping
- Safe Vehicle Operation
- Supplies Monitoring and Restocking
- Inventory Restocking
- Customer Service
- Drive-Thru Operations
- Problem-Solving
- Performance Improvement
- Equipment Maintenance
- Team Contributions
- Crew Leadership
- Clear Communication
Timeline
PSE Clerk
USPS, United States Postal Service
06.2018 - 10.2019
Manager
Home Depot
03.2018 - 11.2019
Crew Member
Trader Joe's
11.2017 - Current
Professional Mover
Ron's Trucking
06.2017 - 12.2017
Furniture Mover
Ron's Trucking
06.2017 - 12.2017
Mail Carrier
USPS, United States Postal Service
02.2017 - 11.2017
Housekeeper
Clay Health Care Center
09.2016 - 03.2017
Teller
Chase Bank
01.2016 - 09.2016
Ticketer
Bjs Wholesales Club
06.2015 - 12.2015
Valet Parking Supervisor
Carcierge Valet
02.2015 - 06.2015
Driver's Assistant
UPS
11.2014 - 02.2015
Server
Applebee's
03.2014 - 12.2014
Associate of Applied Science - Business Administration And Management
Westchester Community College
High School Diploma -
Mount Vernon High School
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