BRANDEN C MATTERN
Brick,NJ
Summary
Experienced professional with strong background in management and customer service in retail and service industries. Demonstrated dedication and commitment in various roles over four years. Open to starting in lower position and working way up. Seeking Assistant Manager position in rapidly expanding company to leverage skills and contribute to overall success of the organization.
Overview
14
14
years of professional experience
Work History
Home Health Caregiver
Medicaid Division
02.2021 - 03.2025
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with daily living activities, improving their overall quality of life.
- Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
- Managed smooth transit for patients attending events and commitments, promoting mobility outside residential premises.
Assistant Manager
Wendys Resturaunt
05.2018 - 02.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
First-Line Supervisors of Retail Sales Workers
Walmart
07.2013 - 02.2018
- Collaborate with other departments as necessary to meet customer requirements, to take advantage of sales opportunities or, in the case of shortages, to minimize negative impacts on a business.
- Direct team activities, establishing task priorities, scheduling and tracking work assignments, providing guidance, and ensuring the availability of resources.
- Report project plans, progress, and results.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
- Inventory stock and reorder when inventory drops to a specified level.
- Estimate consumer demand and determine the types and amounts of goods to be sold.
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
- Assign employees to specific duties.
- Enforce safety, health, and security rules.
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
- Review inventory and sales records to prepare reports for management and budget departments.
- Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays and advertising copy.
Food Service Managers
Subway
07.2011 - 08.2013
- Count money and make bank deposits.
- Investigate and resolve complaints regarding food quality, service, or accommodations.
- Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
- Schedule staff hours and assign duties.
- Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.
- Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.
Food Preparation and Serving Related Workers, All Other
Wendy's
02.2011 - 08.2011
Education
Rutgers-New Brunswick
New Brunswick, NJCertificate - IT Network Security
Corserra
Online12.2024
High School Diploma - General
Manasquan High School
Manasquan, NJ07.2009
Skills
- Customer and Personal Service
- Time Management
- Computers and Electronics
- Service Orientation
- Complex Problem Solving
- Education and Training
- Learning Strategies
- Persuasion
- Building and Construction
- Equipment Maintenance
- Meal preparation
- Personal hygiene assistance
- Emotional support
- Decision-making
Timeline
Home Health Caregiver
Medicaid Division
02.2021 - 03.2025
Assistant Manager
Wendys Resturaunt
05.2018 - 02.2021
First-Line Supervisors of Retail Sales Workers
Walmart
07.2013 - 02.2018
Food Service Managers
Subway
07.2011 - 08.2013
Food Preparation and Serving Related Workers, All Other
Wendy's
02.2011 - 08.2011
Rutgers-New Brunswick
High School Diploma - General
Manasquan High School
Certificate - IT Network Security
Corserra
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