Branden Crosson
Loveland
Summary
Results-driven Customer Service Specialist with strong analytical skills, exceptional communication, and proven client relations. Adept at managing workflows and ensuring compliance, ready to contribute to operational efficiency and enhance customer needs.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Prior Authorization Specialist
Cigna Express Scripts
Fairfield, OH
10.2020 - 10.2024
- Build prior authorization cases for prescribed medications received via phone and/or fax
- Evaluated prior authorization requests to ensure compliance with clinical guidelines
- Notify healthcare providers and patients of Insurance prior authorization decision
- Utilized internal systems to track and manage authorization workflows
Team Leader, Customer Service, Sales
RDI Corporation
Blue Ash, OH
08.2016 - 10.2020
- Led cross-functional teams to enhance project delivery and operational efficiency.
- Coached phone representatives to elevate team performance and skill levels.
- Run reports to evaluate call volume needs, and staffing shrinkage
- Performed Customer Service and Sales duties to assist with call hold times.
Pension Customer Service Representative
Fidelity Investments
Raleigh, NC
09.2009 - 12.2012
- Provided client's employees with and understanding of their pension benefit calculation
- Processed an/or assisted with online retirement,dental vision and health insurance enrollment
- Developed a long term relationship with over 100 retirees in a 6 month window as their on point of contact throughout the retirement process
401K Specialist
Fidelity Investments
Convington, KY
09.2007 - 08.2009
- Analyzed 401(k) plan compliance and regulatory requirements to ensure adherence with industry standards.
- Provide client's employees with and understanding of their 401k benefits
- Processed and/or assisted with online profile updates, enrollment, and loan requests
- Reviewed investments performance history, and process exchanges
- Handled benefit concerns and escalations, while providing professional, empathetic assistance
Education
Ohio Center For Broadcasting
Fairfax, OH03-2000
No Degree - Electromechanical Engineering
Cincinnati State Technical And Community College
Cincinnati, OH08-1995
Skills
- Creative problem solver
- Exceptional communication skills
- Strong client relations
- Attentive listener
- Excel spread sheet
- Touch typing , QWERTY keybord
Accomplishments
RDI Corporation
- Promoted to team lead to help launch a new client program for Rise Broadband, then continued to help launch a Great Call cell phones activation and technical support program
Fidelity Investments
- Passed series 6 and 63 license permitting me to discuss and exchange stocks, bonds, and mutual fund to residents in all 50 states
- Nominated by manager to attend The Presidents Circle Luncheon, due to excellent performance and outstanding customer service
Certification
Certifications are no longer active
Timeline
Prior Authorization Specialist
Cigna Express Scripts
10.2020 - 10.2024
Team Leader, Customer Service, Sales
RDI Corporation
08.2016 - 10.2020
Pension Customer Service Representative
Fidelity Investments
09.2009 - 12.2012
401K Specialist
Fidelity Investments
09.2007 - 08.2009
Ohio Center For Broadcasting
No Degree - Electromechanical Engineering
Cincinnati State Technical And Community College