Branden Goodall
18318 Lewis Drive, Maple Heights,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet personal and team goals.
Overview
10
10
years of professional experience
Work History
Postal Police
United States Postal Inspection Service
01.2023 - Current
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Reduced criminal activity in assigned areas through proactive policing and community engagement.
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
- Patrolled assigned areas to prevent and detect crimes.
- Issued citations for violations of postal rules.
- Recorded facts to prepare reports documenting incidents and activities.
Postal Supervisor
United States Postal Service, USPS
01.2018 - 01.2023
- Improved mail delivery efficiency by implementing new routing strategies and optimizing scheduling.
- Reduced customer complaints by addressing issues promptly and providing effective solutions.
- Enhanced team performance by conducting regular training sessions and offering constructive feedback.
- Streamlined postal operations, utilizing organizational skills and attention to detail.
- Managed daily workload distribution, ensuring timely mail processing and delivery.
- Monitored staff productivity, identifying areas for improvement and implementing necessary changes.
- Maintained accurate records of employee attendance, time-off requests, and overtime hours.
- Increased customer satisfaction by addressing inquiries professionally and providing accurate information on postal services.
- Resolved conflicts among employees through mediation and fostering a supportive work environment.
- Utilized USPS tracking systems effectively to monitor package progress and ensure prompt service delivery times are met consistently throughout the year.
- Efficiently and kindly handled customer complaints and issues .
- Trained and evaluated performance of employees.
Mail Carrier
United States Postal Service, USPS
11.2014 - 01.2023
- Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
- Enhanced customer satisfaction with timely and accurate mail delivery to both residential and commercial addresses.
- Maintained a high level of safety by adhering to traffic laws, utilizing defensive driving techniques, and navigating various weather conditions.
- Assisted in reducing lost or misdelivered mail through diligent attention to detail when handling packages and letters.
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Collaborated with fellow carriers for seamless coverage during vacations, illnesses, or other absences to ensure uninterrupted mail delivery service.
- Participated in ongoing USPS training programs to stay current on postal service procedures, regulations, and best practices for efficient mail delivery.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Handled mail and packages with care to prevent damage during delivery.
- Observed traffic and safety regulations for safe transport and delivery of mail.
- Altered routes to accommodate changing conditions or road closures in delivery areas.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
Resident Supervisor
Oriana House Inc.
01.2014 - 11.2014
- Improved resident satisfaction by addressing concerns promptly and effectively.
- Maintained a safe environment by conducting routine inspections and coordinating maintenance efforts.
- Ensured compliance with company policies, resulting in fewer rule violations and a more harmonious community.
- Encouraged positive behavior among residents through role modeling appropriate conduct.
- Managed conflict resolution efforts, maintaining a peaceful living environment for all residents.
- Supported personal needs of residents dealing with diverse conditions.
- Promoted positive relations between residents and staff.
Education
Bachelor of Science - Integrative Studies With Focus A On Criminology
Kent State University
Kent, OH2019
Skills
- Professionalism
- Time Management
- Self-Motivation
- Conflict Resolution
- Accountability
- Reliability
- Customer Service
- Attention to Detail
- Decision Making
- Problem Solving
- Teamwork Abilities
- Geographical Knowledge
- Stress Management
Affiliations
- Iota Phi Theta Fraternity Inc. (2010- Present)
- Youth Track Coach
Timeline
Postal Police
United States Postal Inspection Service
01.2023 - Current
Postal Supervisor
United States Postal Service, USPS
01.2018 - 01.2023
Mail Carrier
United States Postal Service, USPS
11.2014 - 01.2023
Resident Supervisor
Oriana House Inc.
01.2014 - 11.2014
Bachelor of Science - Integrative Studies With Focus A On Criminology
Kent State University
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