Branden Jackson
Villa Rica,GA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Customer Support Specialist
CareTrack Health
01.2022 - 05.2024
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Responded to customer calls and emails to answer questions about products and services.
Builder
Complete Cabinet Source
01.2021 - 01.2022
- Built cabinets for commercial and residential customers.
- Installed cabinet doors and drawers according to plans.
- Inspected finished products for quality assurance purposes.
- Trained new staff on proper building techniques, site regulations, and safety protocols.
- Interpreted blueprints accurately, building structures to exact specifications.
Superintendent
MCRO Pressure Washing
01.2016 - 12.2020
- Oversaw employee productivity to enforce efficient use of materials and equipment.
- Managed projects by coordinating materials, inspections, and contractor tasks.
- Created and executed project plans and schedules, complying with budget and quality measures.
- Performed pressure washing for commercial and residential customers.
- Drove crew to and from each job site along with the proper tools and machinery needed for each job.
Sanitation Specialist
Trident Seafoods Corporation
05.2015 - 01.2016
- Demonstrated proper use of PPE and understood procedures necessary to minimize exposure to chemicals while performing daily tasks.
- Handled cleaning and sanitation equipment by following safety precautions.
- Sanitized walls, floors, and work stations to protect workers.
- Operated heavy equipment for cleaning machinery and production rooms.
- Complied with company policies regarding safe storage of chemicals and equipment.
Education
High School Diploma -
Central High School
Carrollton, GA05.2015
Skills
- Complaint Handling
- Customer Relationship Management (CRM)
- Call center experience
- Attention to Detail
- Customer Service
- Teamwork and Collaboration
- Team Oversight
- Negotiation
- Relationship Building
- Verbal and written communication
- Strategic Planning
- Marketing
Timeline
Customer Support Specialist
CareTrack Health
01.2022 - 05.2024
Builder
Complete Cabinet Source
01.2021 - 01.2022
Superintendent
MCRO Pressure Washing
01.2016 - 12.2020
Sanitation Specialist
Trident Seafoods Corporation
05.2015 - 01.2016
High School Diploma -
Central High School
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