Branden Johnson
Atlanta,GA
Summary
Quality Assurance professional with over five years of experience in technical support and troubleshooting, eager to leverage expertise in a QA role. Proficient in utilizing ticketing systems, including Zephyr, for efficient tracking and resolution of issues. Demonstrates strong analytical skills to identify and rectify discrepancies in processes and systems.
Overview
6
6
years of professional experience
Work History
Test Analyst
Fluidra Hybrid
05.2024 - 08.2024
- Performed extensive unit and regression testing, using automated testing tools to detect and document issues for prompt resolution.
- Collaborated closely with development teams to understand requirements, ensuring thorough test coverage and alignment with project objectives.
- Conduct thorough reviews of software documentation to verify technical accuracy, ensure compliance, confirm completeness, and mitigate potential risks.
Quality Assurance Specialist
NRTC Shyftoff Remote
12.2023 - 03.2024
- Led the rollout of a new ticketing system, cutting resolution time by 25% and boosting customer satisfaction by 15%.
- Diagnosed and resolved issues with hardware, operating systems, and software.
- Escalated complex problems to Tier 2 or specialized teams.
- Documented support interactions and solutions in the ticketing system.
QA Analyst
GingerUpJuice Remote
10.2021 - 06.2023
- Troubleshoot and resolve technical issues related to software installation, configuration, and usage.
- Escalated complex issues to Tier 2 support or product specialists as needed and maintained accurate records of customer interactions and support cases.
- Engineered and implemented a data-driven solution that optimized inventory management processes, leading to a 15% decrease in stockouts and a 10% increase in inventory turnover rate.
QA Technician
Computer Generated Solutions Remote
02.2019 - 10.2021
- Collaborated with and dispatched technicians to support locations by utilizing effective calendar management.
- Reported issues in a timely manner with accurate descriptions and steps to reproduce them.
- Monitored production environment performance metrics for anomalies that could indicate quality issues.
Education
High School Diploma -
Lancaster High School
01.2016
Some College (No Degree) - International Business
California Maritime Academy
Certificate of Completion - Comptia A+ NET+ SEC+
ATG Learning / Comptia A+ , SEC+, Net
01.2023
Skills
- Zephyr
- Test Rail
- Requirement Tracebility matrix
- Database Validation
- Defect/Bug Tracking
- Manual Testing
- Defect tracking
Timeline
Test Analyst
Fluidra Hybrid
05.2024 - 08.2024
Quality Assurance Specialist
NRTC Shyftoff Remote
12.2023 - 03.2024
QA Analyst
GingerUpJuice Remote
10.2021 - 06.2023
QA Technician
Computer Generated Solutions Remote
02.2019 - 10.2021
High School Diploma -
Lancaster High School
Some College (No Degree) - International Business
California Maritime Academy
Certificate of Completion - Comptia A+ NET+ SEC+
ATG Learning / Comptia A+ , SEC+, Net
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