Summary
Overview
Work History
Education
Skills
Timeline
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BRANDEN KINCADE

Oklahoma City,Oklahoma

Summary

Dynamic Senior Support Specialist with a proven track record at Footlocker Distribution Center, excelling in operations management and team building. Recognized for enhancing communication and mentoring staff, leading to improved problem-solving capabilities. Adept at training and fostering collaboration, driving continuous improvement initiatives that significantly reduced discrepancies in inventory management.

Knowledgeable in Logistics with solid background in providing high-level support and resolving complex issues efficiently. Demonstrated success in enhancing customer satisfaction and improving operational processes. Proven abilities in problem-solving and effective communication.

Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.

Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.

Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.

Overview

15
15
years of professional experience

Work History

Senior Support Specialist

Footlocker Distribution Center
08.2023 - 02.2025
  • Conducted regular performance reviews, setting goals, and providing constructive feedback to drive continuous improvement.
  • Enhanced communication within the support team through regular meetings, status updates, and collaborative tools usage.
  • Collaborated with cross-functional teams to identify root causes of recurring issues and develop solutions.
  • Served as a subject matter expert for the support team, providing guidance on escalated cases.
  • Mentored junior team members, fostering professional growth and enhanced problem-solving abilities.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Trained new employees on proper inventory procedures, ensuring consistency in processes across the team.
  • Resolved discrepancies between physical counts and electronic records through thorough investigation and reconciliation efforts.
  • Collaborated with cross-functional teams to align production plans with customer requirements.
  • Tracked KPIs and created continuous improvement plans.

Supervisor of Daily Operations

`UPS
10.2014 - 02.2023
  • Collaborated cross-functionally to identify opportunities for process improvement and increased efficiency.
  • Trained new hires in company procedures, fostering a smooth onboarding experience and promoting long-term retention.
  • Reduced downtime by proactively identifying potential issues and addressing them before they escalated.
  • Streamlined communication channels between departments, facilitating smoother collaboration efforts across the organization.
  • Enhanced employee satisfaction through regular team-building activities and transparent communication.
  • Resolved operational bottlenecks promptly, ensuring minimal impact on business continuity.
  • Oversaw facility maintenance, ensuring a safe and efficient working environment for all employees.
  • Mentored junior staff members, fostering their professional development and equipping them with the skills needed for future leadership roles.
  • Managed team performance by setting clear objectives and providing constructive feedback.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Ensured that safety protocols were followed consistently, resulting in a significant decrease in workplace accidents.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Analyzed and reported on key performance metrics to senior management.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.

Foreman

Agriculture Waterproofing Systems
04.2010 - 06.2011
  • Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
  • Maintained a safe working environment through adherence to safety protocols and regular site inspections.
  • Ensured timely completion of projects with effective time management and prioritization of tasks.
  • Checked equipment to determine if maintenance was required.
  • Addressed issues proactively, resolving problems quickly to minimize delays in project timelines.
  • Enhanced team productivity by providing clear direction, setting expectations, and offering constructive feedback.
  • Reviewed project details to specify correct materials and equipment for job sites.
  • Monitored progress against established benchmarks, adjusting strategies as necessary to meet targets consistently.
  • Raised overall crew proficiency with ongoing skill development initiatives targeting areas identified for improvement.
  • Provided comprehensive training for new employees, ensuring their rapid integration into the team dynamic.
  • Enhanced team productivity by coordinating daily tasks and optimizing workflows.
  • Supervised field crews to maximize quality and work efficiency.
  • Interacted with employees to demonstrate high standards and mitigate issues effectively.

Education

No Degree - Business Management

Fort Scott Community College
Fort Scott, KS

High School Diploma -

Wichita North High School
Wichita, KS
05-2006

Skills

  • Operating systems
  • Training and mentoring
  • Team building
  • Operations management
  • Quality control guidelines
  • Staff training
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Verbal and written communication
  • Decision-making
  • Interpersonal skills
  • Analytical thinking
  • Professionalism
  • Collaborative team player

Timeline

Senior Support Specialist

Footlocker Distribution Center
08.2023 - 02.2025

Supervisor of Daily Operations

`UPS
10.2014 - 02.2023

Foreman

Agriculture Waterproofing Systems
04.2010 - 06.2011

No Degree - Business Management

Fort Scott Community College

High School Diploma -

Wichita North High School

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BRANDEN KINCADE