Branden LeBlanc
Windsor Locks,CT
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and a positive attitude will make a difference.
Overview
8
8
years of professional experience
Work History
Working Service Manager
Day Garage Truck & Equipment Sales
South Windsor, CT
04.2020 - 10.2022
- Resolved customer complaints in a timely manner.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Motivated and supported employees to maintain low turnover.
- Hired and trained service department staff to drive performance.
- Managed inventory levels of parts necessary for servicing customers' needs.
- Collaborated with customers to offer solutions to service needs.
- Created written estimates and obtained customer consent to proceed.
Rebuild and Outservice Shop Supervisor/Manager
Ryder Truck Rental
Hartford, CT
09.2018 - 04.2020
- Directed daily operations of the shop, including scheduling personnel, assigning tasks, and monitoring performance.
- Provided training to other employees to promote awareness of safety procedures.
- Performed quality control checks on all incoming and outgoing goods.
- Enforced company policies and standards to ensure compliance with regulations.
- Coordinated with other departments regarding delivery times of finished products.
- Maintained inventory levels by ordering supplies as needed.
- Adhered to safety protocols while operating dangerous machinery.
- Received items and orders and checked items for quality and accuracy against documentation.
- Kept detailed track of inventories and supplies using computer software.
- Evaluated employee performance against established goals and objectives.
- Scheduled regular maintenance of tools, machinery, and other equipment.
- Monitored employee attendance and timekeeping records for accuracy.
- Developed strategies for improving efficiency and productivity within the shop environment.
- Investigated accidents or incidents occurring in the shop area.
A Level Technician
Central Chevrolet
West Springfield, MA
02.2017 - 02.2018
- Creating detailed reports of repairs, calibrations and installations performed.
- Developing test plans for new products or upgrades to existing products.
- Conducting preventative maintenance of laboratory and production equipment.
- Assisting other technicians with complex repairs or installations.
- Analyzing data collected from tests to identify potential problems with products or processes.
Driver
Electrical Contractors
Hartford, CT
09.2016 - 07.2017
- Delivered goods and services to customers on time and in excellent condition.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Documented daily mileage, gas, and other data.
Laborer
Chets Landscaping & Snow Plowing
Windsor Locks, CT
12.2014 - 08.2016
- Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
- Completed variety of physical labor tasks.
- Lifted objects weighing up to 50 pounds without assistance when necessary.
- Understood and followed oral and written directions.
- Worked with team members to ensure efficient workflow throughout the day.
- Cleaned work area after job completion ensuring all debris is properly disposed of.
- Operated and maintained a variety of equipment including hand and power tools.
- Collaborated with team members to complete assigned tasks and meet tight deadlines.
- Organized tools, supplies, and equipment needed for specific jobs according to instructions provided by supervisor.
- Used picks and shovels to dig, spread and level dirt and gravel.
- Operated various power tools such as drills and saws safely while following manufacturer's instructions.
Diesel Mechanic
Fleet masters
Windsor Locks, CT
06.2014 - 11.2014
- Installed new parts such as radiators, injectors, hoses, belts, alternators, starters .
- Performed preventative maintenance on diesel engines and equipment.
- Maintained accurate records of all services performed on diesel engines.
Education
Certificate of Completion in Diesel Technologies - Diesel Mechanics Technology
Lincoln Technical Institute - East Windsor
Broad Brook, CT06-2014
Skills
- Proficient in Service writing software
- Goal Setting
- Relationship Building
- Culture Development
- Schedule Management
- Budget Control
- Work Planning and Prioritization
- Customer Service Management
- Conflict Resolution
- Estimating and Quoting
- Customer Service
- Workplace Safety
- Strategic Business Planning
- Shift Scheduling
- Service Quality Management
- Performance Evaluations
- Multiple Priorities Management
- New Employee Hiring
- Inventory Management
- Staff Supervision
- Employee Training and Development
- Policy and Procedure Enforcement
- Project Planning
- Resource Allocation
- Service Documentation
- Mechanical Diagnostics
- Team Collaboration and Leadership
- Project Management
- Cost Estimates
- Revenue Generation
- Trustworthy and Honest
- Documentation and Reporting
- Service and Parts Teams Management
- Problem-Solving
- Service Scheduling
- Client Retention Strategies
- Program Follow-Up and Assessment
- Interpersonal Relationships
- Quality Assurance
- Technical Support
- Staff Motivation
- Business Development
- Data Management
- Regulations Compliance
- Workflow Management
- Upselling
- Coaching and Mentoring
- Critical Thinking
- Goal-Oriented
- Team Leadership
- Supply Ordering
- Leadership Development
- Service Order Flow
- Office Administration
- Task Delegation
- Time Management
- Operational Efficiency
- Crew Leadership
- Employee Relations
- Vendor Sourcing
Timeline
Working Service Manager
Day Garage Truck & Equipment Sales
04.2020 - 10.2022
Rebuild and Outservice Shop Supervisor/Manager
Ryder Truck Rental
09.2018 - 04.2020
A Level Technician
Central Chevrolet
02.2017 - 02.2018
Driver
Electrical Contractors
09.2016 - 07.2017
Laborer
Chets Landscaping & Snow Plowing
12.2014 - 08.2016
Diesel Mechanic
Fleet masters
06.2014 - 11.2014
Certificate of Completion in Diesel Technologies - Diesel Mechanics Technology
Lincoln Technical Institute - East Windsor