Branden Loera
Staunton,VA
Summary
Encouraging brand manager and analytical problem-solver offering 10+ years of experience, with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Field Manager
More Than Models
Washington, DC
10.2018 - Current
- Monitored personnel performance to identify opportunities for improvement and develop solutions to productivity issues.
- Facilitated field operations through supervision and direction of field personnel.
- Coordinated and scheduled field personnel to cover operations throughout assigned regional area.
- Collaborated with multiple departments to meet operational deadlines.
- Developed and implemented processes and strategies to achieve operational goals.
- Prepared operational budget and directed proper utilization of company resources to meet objectives.
- Predicted and resolved operational bottlenecks, supply and tool shortages.
- Directed training and retraining of employees to boost performance and enhance business results.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Supervised site investigations, reported issues and escalated those that required further assistance.
- Evaluated employee performance on daily basis and conveyed constructive feedback to improve skills.
- Coordinated all companies, business executives and site leadership teams by interacting effectively and establishing communication best practices.
Senior Product Specialist
Productions Plus
Detroit, MI
09.2012 - 10.2021
- Researched product's technical specifications and accurately communicated information.
- Assisted with demonstrations of vehicle technology to showcase functionality.
- Studied demographic data to determine optimal targets, competitor offerings and tactics for persuasion.
- Collaborated with product development team to effectively modernize and update promotions.
- Forecasted marketing trends based on previous data to adjust campaigns and maximize sales.
- Created documentation outlining research findings for use by project managers, customers and other marketing staff to make accurate decisions about future plans.
IT Support Specialist
Sage Group
Staunton, VA
06.2018 - 08.2021
- Created help desk tickets, troubleshot and resolved desktop issues.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Answered questions and provided information to customers about new software or hardware.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Collaborated with HR department to design standardized onboarding processes and training assets.
- Used ticketing systems to manage and process support actions and requests.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Translated complex technical issues into digestible language for non-technical users.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
- Provided replacement files to customers missing data, media files, and software components.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
Hospitality Worker
Wingteam Event Staffing
Dallas, TX
06.2017 - 03.2020
- Collaborated with various team members to meet guests' requests.
- Collaborated with maintenance, housekeeping and security teams to resolve requests and issues efficiently.
- Established unique service goals to each venue to provide constant and excellent service.
- Increased customer service ratings significantly through personable service.
Brand Ambassador Team Lead
AT&T
Grapevine, TX
09.2019 - 10.2019
- Communicated product information with confidence and educated consumers about company.
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
- Engaged, educated and befriended customers to deliver amazing shopping experience.
- Assisted with daily opening and closing tasks to maintain clean, neat and professional store.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Completed floorsets, filled floor and rang up customers.
- Achieved and exceeded sales goals in line with prescribed selling strategy.
- Communicated successes, competition trends, deals, product introductions, potential accounts, resets and demo opportunities via recaps.
- Collaborated with local field sales to drive visibility and sales results.
- Acted as face of brand at retail events and sampling opportunities at multiple locations.
Audio Visual Technician
Geeks Who Drink
Dallas, TX
05.2016 - 09.2018
- Monitored and repaired audio, video, control systems and video conferencing equipment.
- Provided troubleshooting techniques in integrating professional audio/video systems.
- Performed tasks by using proper tools, materials, methods and safe practices in accordance with best industry practices.
- Read and evaluated diagrams to determine specifications.
- Commended by management for continuous punctuality and superior performance.
- Installed CCTV systems, background/foreground music systems and drive-through intercom systems to industry standard.
- Verified the completed work was documented accurately and resolved discrepancies.
- Interfaced with customers to explain operation and instill confidence in installed systems.
- Hosted trivia as emcee and kept score of dozens of groups while handling audio technology simultaneously.
Catalog Specialist
Hardin-Simmons University
Abilene, TX
05.2011 - 05.2015
- Researched and recorded origins, provenance, and historical significance of archival materials.
- Streamlined usage by creating organizational systems for newly digitized records and documents.
- Developed classification systems to facilitate public access to archived materials.
- Evaluated records and artifacts for accuracy, value and status of preservation.
- Authenticated and appraised historical documents and archival materials on daily basis.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Retained extensive log of imperfections and performed corrections on daily basis.
- Proofread and recorded incoming digital assets to ensure authenticity and historical accuracy.
Education
High School Diploma -
Red Oak High School
Red Oak, TXBachelor of Fine Arts - Musical Theater
Hardin-Simmons University
Abilene, TX05.2015
Skills
- Client Satisfaction
- Critical Thinking
- Reading Comprehension
- Preventative Maintenance
- Performance Tracking and Evaluations
- Employee Coaching and Motivation
- Scheduling and Coordinating
- Technical Proficiency
- Creative Solutions
- Communications Expertise
- Safety Protocols Awareness
Hobbies
- Baseball
- Ultimate Frisbee
- Disc Golf
- Soccer
- Cartography
- Tabletop Games
Timeline
Brand Ambassador Team Lead
AT&T
09.2019 - 10.2019
Field Manager
More Than Models
10.2018 - Current
IT Support Specialist
Sage Group
06.2018 - 08.2021
Hospitality Worker
Wingteam Event Staffing
06.2017 - 03.2020
Audio Visual Technician
Geeks Who Drink
05.2016 - 09.2018
Senior Product Specialist
Productions Plus
09.2012 - 10.2021
Catalog Specialist
Hardin-Simmons University
05.2011 - 05.2015
High School Diploma -
Red Oak High School
Bachelor of Fine Arts - Musical Theater
Hardin-Simmons University
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