Branden McDonald
Galveston,IN
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Has worked multiple jobs that involve assisting, speaking to, and informing potential customers and guests with what they want to hear. With experiences in customer finances and payments, is knowledgeable on the importance of cashier duties, especially those involving opening and closing duties, as well as keeping proper track of finances through the day.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Berry Creek Tennis Center
05.2023 - 08.2023
- Completed all tasks in compliance with company policies and procedures.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Kept the front office as well as outside patio area tidy and clean with thorough cleaning
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Ran the location snack bar and alcohol distribution in compliance with the law
- Saw to it the facilities were opened, stocked and prepared, and closed properly daily
Head Lifeguard
Berry Creek Tennis Center
05.2022 - 08.2023
- Took charge of filling in when lifeguards failed to be present or when they were unable to work busy days
- Created schedules for lifeguards and oversaw their performance on the job
- Monitored and assisted Aquatics Manager with maintenance checks and safety concerns regarding equipment, water quality, and quality of life
- Handles some Customer Service and complaints from pool tenants
- Saw to to and participated in daily nightly cleaning of equipment as well as making it presentable for the next day
- Ensured that the pool was locked up securely each closing shift
Front Desk Receptionist
McDonald's Self Stoage
09.2015 - 08.2017
- Maintained confidentiality of sensitive data to protect customer and business information.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Collected storage payments, processed transactions and updated relevant records.
- Routinely cleaned up designated storages for purchase
- Kept the area clean and tidy and did basic indoor chores
Education
No Degree - Marine Biology
Texas A&M University - Galveston
Galveston, TX05.2025
High School Diploma -
Georgetown High School
Georgetown, TX05.2021
Skills
- Computer Proficiency
- Meeting Scheduling
- Professional Demeanor
- Billing and Invoicing
- Visitor and Customer Relations
- Problem-Solving
- Guest Relations
- Telephone Etiquette
- Office Organization
- Scheduling
- Equipment Maintenance
- Marine Species Identification
Timeline
Front Desk Receptionist
Berry Creek Tennis Center
05.2023 - 08.2023
Head Lifeguard
Berry Creek Tennis Center
05.2022 - 08.2023
Front Desk Receptionist
McDonald's Self Stoage
09.2015 - 08.2017
No Degree - Marine Biology
Texas A&M University - Galveston
High School Diploma -
Georgetown High School
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