Journaling
Branden Mexicano
Assistant Store Manager
Tulare,CA
Summary
Recent graduate proficient in interpersonal relations. Accomplished Sales Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work History
Hospice Volunteer
Gentiva
Visalia, CA
04.2024 - Current
- Provided respite care for family members, allowing them time for self-care and personal errands.
- Improved overall patient experience by facilitating recreational activities and engaging conversations.
- Developed strong relationships with patients'' extended support networks, such as friends and community members, to encourage positive end-of-life experience.
- Ensured timely communication with hospice staff regarding patient needs or concerns, promoting optimal care coordination.
- Participated in regular volunteer meetings, sharing insights and best practices with fellow hospice volunteers to continually improve quality of care.
Assistant Store Manager
Vans
Visalia, CA
4 2019 - 10.2023
- Led, coached, mentored and managed individuals and team to obtain top performance from team members
- Managed day-to-day sales as well as strategized to meet weekly/monthly targets
- Tracked sales through use of store metrics consisting of conversion, units per transaction, average dollar spent, and traffic
- Directly participated in increasing store sales by 20% compared to previous fiscal year
- Create and manage employee schedules in accordance to labor and business requirements
- Reviewed resumes and employment applications; interviewed applicants to evaluate work history and other qualifications
- Hosted weekly conference call containing stores in district as well district manager
- Well versed in different departments of business such as Brand, Stock, Customer Experience, and Operations
- Spearheaded Customer Experience for business through use of external program Foresee to track survey results/assess areas of opportunity
- Led monthly store competitions between associates to drive results
- Ensured all associates are knowledgeable in product, store performance, and survey
- Maintained and managed Stock including receiving and shipping of all products, strengthening of inventory processes, and proper storage of all products
- Decreased store shrinkage by 30%
- Set up displays of merchandise to market new products to customers
- Received payments via cash, check, credit cards, vouchers and automatic debits and issued receipts, refunds, credits or change due to customers.
Pro Services Specialist, Sales/Freight Team Associate
Home Depot
Tulare, CA
11.2016 - 08.2021
- Loaded and unloaded trucks
- Scanned items on arrival and departure to create accurate tracking records
- Operated pallet jacks and forklifts to move freight and load trucks
- Developed estimates for contractors by costing materials, supplies, and labor
- Maintained high customer satisfaction standards to meet or exceed targets
- Maintained clean and organized work area to improve efficiency and comply with regulations
- Used forklifts, hand trucks, scissor lifts, and other equipment to move materials around work sites and organized according to need
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers
- Engaged with customers to effectively build rapport and lasting relationships
- Implemented sales strategies to generate leads and maximize profit margins.
Education
Bachelor of Arts - Sociology
Southern New Hampshire University
Hooksett, NH 04.2022 - Current
Transfer (No Degree) - Sociology
College of The Sequoias
Visalia, CA 01.2017 - 05.2021
Skills
Staff Management
Shipping and Receiving
Teamwork and Collaboration
Policies and Procedures
Sales and Marketing
Operations Management
Sales Expertise
Training and Development
Decision-Making
Project Coordination
Multitasking Abilities
POS systems
Merchandising
Product Marketing
Patient Relations
Excellent Communication
References
- Krystal Talingo, 559-667-2176
- Isaac Quinonez, 559-300-6039
- Brandon Garcia, 559-827-0349
- Chris Martinez, 559-679-4069
Interests
Gardening
Book Clubs
Elderly Support
Habitat Restoration
Team Sports
Hiking
Community Involvement
Timeline
Hospice Volunteer
Gentiva
04.2024 - Current
Bachelor of Arts - Sociology
Southern New Hampshire University
04.2022 - Current
Transfer (No Degree) - Sociology
College of The Sequoias
01.2017 - 05.2021
Pro Services Specialist, Sales/Freight Team Associate
Home Depot
11.2016 - 08.2021
Assistant Store Manager
Vans
4 2019 - 10.2023
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