Summary
Overview
Work History
Education
Skills
Timeline
Generic

Branden Miller

Fort Worth,TX

Summary

Competitive Sales Service Representative prioritizes organizational expansion objectives and customer service quality. Identifies and capitalizes on sales opportunities to generate lasting relationships with clients. Adept communicator of product and service utilities with adaptive messaging techniques. Hardworking Automotive Technician with 6 years of experience in field. Positive and upbeat individual with enthusiasm for work and understanding of good customer service. Motivated to go above and beyond job requirements to satisfy customer needs, help team and meet business objectives.

Overview

5
5
years of professional experience

Work History

Sales and Service Specialist

Firestone Complete Auto Care, BRO
08.2020 - Current
  • Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
  • Answered in-depth questions about company offerings, service policies and benefits of each plan.
  • Navigated multiple computer systems expertly to handle customers' sales and service needs.
  • Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
  • I specialize in a wide range of automotive services, encompassing everything from routine maintenance tasks like fluid changes and filter replacements, to more complex projects such as brake jobs, drive belt replacements, alternator repairs, A/C compressor servicing, rack and pinion work, and my ongoing involvement in an engine replacement project. At Firestone, I hold the designation of a B tech, but I possess a unique skill set that extends beyond mechanical work—I'm also adept at selling automotive parts and services when the need arises.
  • Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs.
  • Analyzed customer feedback to identify areas of improvement and implemented actionable solutions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Service Advisor

Discount Tire
07.2018 - 07.2020
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Examined service history and provided initial inspection of vehicle to identify issues.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Supervised two bays ensuring satisfaction services to be completed on customers vehicles.
  • Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.

Education

High School Diploma -

Chisholm Trail High School
Fort Worth, TX
06.2017

Student ASE's - Automotive Technology

Holenstein Career Center
Fort Worth, TX
06.2017

Skills

  • Information Updates
  • Inquiry Response
  • Service Promotions
  • Competitor Analysis
  • Safety Procedures
  • Managing Parts
  • Drivability Issues
  • Replacing Parts
  • Brake Repairs
  • Time Management
  • Prepare Estimates
  • Coolant Flushes

Timeline

Sales and Service Specialist

Firestone Complete Auto Care, BRO
08.2020 - Current

Service Advisor

Discount Tire
07.2018 - 07.2020

High School Diploma -

Chisholm Trail High School

Student ASE's - Automotive Technology

Holenstein Career Center

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Branden Miller