Summary
Overview
Work History
Skills
Timeline
Generic

Branden Skarbic

Administrative Retail Specialist
Sacramento,California

Summary

Approachable and diligent professional with a background in public-facing roles. Demonstrates a variety of general office skills and a reputation for being friendly and supportive. Looking to bring a commitment to serving others and making a positive impact in a challenging and rewarding new role.

Overview

26
26
years of professional experience

Work History

Sales Associate

Harbor Freight Tools USA
01.2022 - Current
  • Provided expert product knowledge to customers, guiding them towards suitable purchases that met their needs.
  • Managed returns and exchanges, resolving customer issues promptly and professionally.
  • Promoted store loyalty program to customers, resulting in increased membership sign-ups and repeat business.
  • Built rapport with customers through active listening skills, leading to strong relationships and return visits.
  • Upheld store appearance standards by restocking merchandise quickly and neatly organizing shelves/displays while also performing routine cleaning duties.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.

Floor Supervisor

Van Heusen
01.2019 - 09.2019
  • Assisted in visual merchandising to create appealing displays that attracted customers and drove sales.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Processed refunds and exchanges in accordance with company policy.
  • Performed cash, card and check transactions to complete customer purchases.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Client Supervisor / Assistant Site Supervisor

Lincoln Training Center
07.2017 - 06.2018
  • Inspect work performed to ensure that it meets specifications and established standards
  • Investigate complaints about service and equipment, and take corrective action
  • Instruct staff in work policies and procedures, and use and maintenance of equipment
  • Plan and prepare work schedules, and assign employees to specific duties
  • Check and maintain equipment to ensure that it is in working order
  • Perform or assist with cleaning duties as necessary
  • Issue supplies and equipment to workers.

Walking Attendant / Noon Duty

Sequoia Elementary School (SCUSD)
11.2016 - 06.2017
  • Control traffic to ensure safety of students, parents and staff using crosswalk.
  • Proactively watch for unsafe conditions before and after school when children are present.
  • Ensure cafeteria was clean and safe for students during lunch.
  • Help students with any requests relating to lunch program.
  • Ensure safety of students in yard during free time.
  • Respond accordingly with student inquiries or injuries.
  • Work with office staff regarding any safety concerns.

Checker / Courtesy Clerk

Safeway
09.2014 - 08.2016
  • Streamlined checkout process by accurately scanning items and applying appropriate discounts or promotions.
  • Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Collected shopping carts from parking lot and returned to stand to keep lot organized.
  • Stocked shelves and organized merchandise displays for easy retrieval.
  • Learned duties for various positions and provided backup at key times.

Associate

Orchard Supply Hardware
03.2009 - 09.2014
  • Answer customers' questions about merchandise and advise customers on merchandise selection.
  • Subject matter expert - landscaping materials, information and sales.
  • Deliver or route materials to departments, using work devices, such as handtruck, conveyor, or sorting bins.
  • Examine contents and compare with records, such as manifests, invoices, or orders, to verify accuracy of incoming or outgoing shipment.
  • Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.
  • Assist management and team with operational work flow
  • Establish and maintain successful relationships with all management levels.
  • Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.
  • Transport packages to customers' vehicles.

Server / Host / Busser

Fultons Underground
02.2007 - 02.2008
  • Present menus to patrons and answer questions about menu items, making recommendations upon request.
  • Take orders from patrons for food or beverages.
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
  • Prepare checks that itemize and total meal costs and sales taxes.
  • Processed various methods of payment.
  • Clean tables or counters after patrons have finished dining.
  • Ensured workstations were cleaned and sanitized.
  • Trained new employees and explained protocols clearly and efficiently.
  • Screened telephone calls and inquiries and directed them as appropriate.

Underwriter / Agency Service Representative

HDR Insurance
09.2001 - 09.2004
  • Underwriter for accounts under $10,000.
  • Assist Senior Underwriter - prepared and reconciled quotes over my authority.
  • Endorsed/implemented policies with information provided by agent.
  • Properly routed agreements, quotes through the signature process.
  • Perform administrative tasks, such as maintaining records and handling policy renewals.
  • Eliminate outdated or unnecessary materials, destroying them or transferring them to inactive storage, according to file maintenance guidelines or legal requirements.
  • Find and retrieve information from files in response to requests from authorized users.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
  • Perform general office duties such as typing, operating office machines, and sorting mail.
  • Managed daily office operations and maintenance of equipment.

Underwriting Assistant / Licensing Clerk

CalComp / Superior National Insurance
10.1997 - 08.2001
  • Correspond with insured or agent to obtain information or inform them account status or changes.
  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • Find and retrieve information from files in response to requests from authorized users.
  • Perform general office duties such as typing, operating office machines, and sorting mail.
  • Sort and route incoming mail, and collect outgoing mail, using carts as necessary.
  • Affix postage to packages or letters by hand, or stamp materials, using postage meters.
  • Stamp dates and times of receipt of incoming mail.
  • Provide clerical support to other departments.

Skills

    Customer Service

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Timeline

Sales Associate

Harbor Freight Tools USA
01.2022 - Current

Floor Supervisor

Van Heusen
01.2019 - 09.2019

Client Supervisor / Assistant Site Supervisor

Lincoln Training Center
07.2017 - 06.2018

Walking Attendant / Noon Duty

Sequoia Elementary School (SCUSD)
11.2016 - 06.2017

Checker / Courtesy Clerk

Safeway
09.2014 - 08.2016

Associate

Orchard Supply Hardware
03.2009 - 09.2014

Server / Host / Busser

Fultons Underground
02.2007 - 02.2008

Underwriter / Agency Service Representative

HDR Insurance
09.2001 - 09.2004

Underwriting Assistant / Licensing Clerk

CalComp / Superior National Insurance
10.1997 - 08.2001

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Branden SkarbicAdministrative Retail Specialist