Branden Wall
401 Bandon Dunes Loop Davenport,FL
Summary
Adaptable and fast learner who consistently exceeds expectations, leaving no employer disappointed. Dedication and determination fuel my continuous pursuit of valuable experience and skills to enhance my resume and unlock opportunities for success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Certified Correctional Officer (72+ Hours/Week)
Orange County Government(Non-Federal $49,224/year)
09.2019 - Current
- Supervises incarcerated persons to ensure the safety of the facility, corrections staff and other inmates or Youthful Offenders to include the prevention of altercations, intimidation and other undesirable or illegal acts
- Maintains accurate count and current location of all inmates or Youthful Offenders assigned
- Completes and maintains required records, logs and reports
- Handled emergency situations calmly under pressure, utilizing crisis intervention techniques to maintain order within the facility.
- Ensures safe, secure and orderly movement of inmates throughout the facility
- Performs security and safety checks and adheres to facility security procedures
- Coordinated with other law enforcement personnel to exchange information.
- Transported inmates to and from court hearings, medical appointments and other locations.
- Assisted in intake and release of inmates.
- Assisted with investigations of alleged inmate misconduct, gathering evidence and testimonies to determine appropriate disciplinary actions.
- Ensures, to the limit of authority possible, that inmate rights are observed-and that they are treated according to policy
- Supervises inmate or Youthful Offender work crews
- Acquires knowledge of all emergency plans and procedures and maintains emergency equipment
- Worked 12-16 hours and mandated extra days
Security Officer (40+ Hours/Week)
House of Blues (Non-Federal $34,000/year)
03.2018 - 09.2019
- Ensure guest safety through proactive personal interaction and removing hazards in the area of responsibility
- Prevent and resolve altercations among guests
- Lead guests and other employees in emergency evacuation procedures and provide assistance
- Maintain control by circulating through a work area throughout the shift
- Check identification of any guest who appears to be under 30 years of age who is drinking alcoholic beverages inside the venue
- Ensure that no weapons or harmful items enter the venue by inspecting every guest with a metal detector or pat-down search
- Enforce House policy regarding photos/videos/recording devices
- Safeguard against theft and property damage
- Communicate clearly using radios, hand signals and flashlights
- Remain in constant contact throughout the shift
- Set up area before opening (stanchions, table configuring, etc.)
- Keep interior and exterior of the venue clear and safe, cleaning spills and removing food, trash or other obstacles, before, during and after the shift
- Attend pre-shift meeting conducted by Manager on Duty prior to start of each shift
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
Security Officer (40+ Hours/Week)
Universal Orlando Resort(Non-Federal $34,000/year)
08.2017 - 09.2019
- Assures the security and safety of the guests and employees by observing and monitoring for unsafe or threatening conditions
- Escorts cash drops, money transfers, building checks and safe checks on property during and after hours
- Assists with crowd control during peak attendance periods and special events
- Responds to incidents such as traffic accidents, theft or property damage, disorderly conduct by a guest or employee, and follows up with a written report
- Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and Team Member involvement activities
- Patrolled and monitored premises in company vehicle and by foot.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Helped maintain compliance with OSHA regulations regarding fire safety measures onsite.
- Played an active role in maintaining site security by monitoring access points and verifying visitor credentials as needed during shifts
Car Salesperson (70+ Hours/Week)
Napleton Car Dealership (Non-Federal $56,000/year)
07.2017 - 08.2017
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
- Maintained open lines of communication with colleagues across departments to ensure a seamless experience for clients throughout the entire sales process.
- Completed registration paperwork and sales documentation.
- Conducted thorough follow-ups with customers after initial contact, ensuring satisfaction levels were met or exceeded.
- Achieved daily call quotas by diligently managing time and prioritizing tasks for maximum efficiency.
Assistant Store Manager (60+ Hour/Week)
Starbucks (Non-Federal $35,000/year)
08.2014 - 06.2017
- Addressing customer concerns and ensuring guests are as happy as possible
- Training new employees on how to work effectively in the store, including knowledge of products and equipment
- Ensuring that the store is well maintained, clean, and organized at all times
- Participating in meetings with other store managers to discuss challenges, performance issues, or opportunities for improvement
- Maintaining relationships with local businesses, community leaders, and other store managers to promote a positive image for Starbucks
- Implementing operational changes within their stores based on input from district managers or regional directors
- Managing employees' schedules, including hiring new employees or firing underperforming workers
- Ensuring that coffee quality is maintained by inspecting beans during roasting and brewing processes
- Monitoring inventory levels to ensure that the store does not run out of supplies
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Recreation Associate (40 Hours/Week) Summer Job
Orange Lake Resort (Non-Federal $24,000/year)
02.2014 - 08.2014
- Supervised daily operations at recreation facilities, maintaining cleanliness standards while providing excellent customer service to all patrons.
- Ensured safety and satisfaction with regular equipment maintenance and inspection procedures.
- Implemented risk management protocols to minimize accidents during activities both on-site and off-site locations.
- Monitored inventory levels for supplies such as sports equipment or arts/crafts materials; ordered additional items when necessary to ensure consistent availability for programming needs.
- Developed and monitored safety policies and procedures to facilitate safety of participants.
- Provided exceptional customer service to patrons, addressing concerns and answering inquiries promptly.
- Opened, closed and secured facilities at prescribed times to accommodate scheduled activities.
- Monitored participant behavior during activities closely while enforcing rules consistently when necessary.
- Participated in regular staff meetings to discuss ways of improving team performance and overall guest experience.
- Developed positive and productive relationships with kids, parents and staff.
Head Waiter/Sous Chef (40+ Hours/Week) Summer Job
Le Crème Bakery Café (Non-Federal $24,000/year)
02.2013 - 08.2013
- Responsible for greeting all incoming and/or outgoing guests
- Responsible for receiving and distributing cash while maintaining an accurate cash drawer
- Assisted the head chef in preparing daily meals by prepping food before open of business day
- Responsible for taking and/or bringing of food orders
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
- Improved communication between front-of-house and back-of-house teams, resulting in smoother operations during peak hours.
- Ensured compliance with health department regulations through consistent monitoring of cleanliness standards throughout the dining area.
- Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
- Managed inventory levels effectively, resulting in reduced food waste and cost savings for the establishment.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Education
No Degree - Criminal Justice
Valencia College
Clermont, FL08-2026
High School Diploma -
Ridge Community High School
Davenport, FL06.2014
Skills
- People Skills
- Customer Service
- Cash Handling
- Organizational Skills
- Excel
- Word
- Typing
- Verbal De-escalation
- Firearms proficiency
- First Aid Training
- Complex Problem-Solving
- Verbal and written communication
- Self-defense techniques
- Computer Assembly
- Computer Troubleshooting
- Time Management
- Report Writing
- Work Ethic and Integrity
- Reliability and punctuality
- Mentoring abilities
Certification
- CPR/AED Certification
- Basic Life Support Certification (BLS)
- Certified Food Safety Manager, 01/01/18, 01/01/23 (EXP)
- TIPS Participant Certification, 05/01/19, 05/01/22, #5103607 (EXP)
- Florida Certified General Instructor
- Taser Certified
- Critical Incident Stress Management (CISM) Certificate – International Critical Incident Stress Foundation.
- Firearms Proficiency Certificate
- Prison Rape Elimination Act (PREA) Standards Training Certificate.
- Chemical Agents Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Certified Correctional Officer (72+ Hours/Week)
Orange County Government(Non-Federal $49,224/year)
09.2019 - Current
Security Officer (40+ Hours/Week)
House of Blues (Non-Federal $34,000/year)
03.2018 - 09.2019
Security Officer (40+ Hours/Week)
Universal Orlando Resort(Non-Federal $34,000/year)
08.2017 - 09.2019
Car Salesperson (70+ Hours/Week)
Napleton Car Dealership (Non-Federal $56,000/year)
07.2017 - 08.2017
Assistant Store Manager (60+ Hour/Week)
Starbucks (Non-Federal $35,000/year)
08.2014 - 06.2017
Recreation Associate (40 Hours/Week) Summer Job
Orange Lake Resort (Non-Federal $24,000/year)
02.2014 - 08.2014
Head Waiter/Sous Chef (40+ Hours/Week) Summer Job
Le Crème Bakery Café (Non-Federal $24,000/year)
02.2013 - 08.2013
- CPR/AED Certification
- Basic Life Support Certification (BLS)
- Certified Food Safety Manager, 01/01/18, 01/01/23 (EXP)
- TIPS Participant Certification, 05/01/19, 05/01/22, #5103607 (EXP)
- Florida Certified General Instructor
- Taser Certified
- Critical Incident Stress Management (CISM) Certificate – International Critical Incident Stress Foundation.
- Firearms Proficiency Certificate
- Prison Rape Elimination Act (PREA) Standards Training Certificate.
- Chemical Agents Certification
No Degree - Criminal Justice
Valencia College
High School Diploma -
Ridge Community High School
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