Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Branden Whitehurst

Charlotte,NC

Summary

Knowledgeable Project Analyst with background in project analysis, contributing to successful execution of multiple high-impact projects. Proven ability to streamline processes and enhance efficiency through strategic planning and data-driven insights. Demonstrated proficiency in project coordination and stakeholder communication.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Project Analyst

LPL Financial
06.2023 - Current
  • Spearheaded user acceptance testing (UAT), training sessions, and implementation protocols, reducing onboarding time by 25% and achieving a 95% user adoption rate within the first quarter post-launch
  • Managed defect intake, tracking, and resolution through JIRA; collaborated on UAT and supported qTest, leading to a 98% defect-free product launch
  • Enhanced process efficiency by 30% through targeted project coordination and resource allocation, aligning project deliverables with organizational standards

Paralegal

U.S. Army, JAG
11.2016 - Current
  • Developed and executed comprehensive project plans across scope, schedule, budget, quality, and risk management areas, ensuring full compliance with military protocols
  • Tracked project milestones, monitored progress, and provided regular status reports to stakeholders, enhancing transparency and alignment on project objectives
  • Led cross-functional teams, achieving measurable improvements in team performance and successful project outcomes
  • Conducted risk assessments and implemented mitigation strategies, reducing project risks by 20% and ensuring continuity throughout project lifecycles
  • Maintained communication channels with clients, vendors, and subcontractors, fostering strong relationships and facilitating seamless project execution

Service Support Specialist

LPL Financial
07.2019 - 06.2023
  • Delivered high-quality customer service across phone and email channels, resolving inquiries 20% faster than the team average and achieving a 98% customer satisfaction rating
  • Organized and led employee focus groups, gathering actionable feedback that drove a 15% improvement in team morale and a 10% boost in operational efficiency through management decisions
  • Leveraged prospecting and relationship-building techniques to generate leads, increasing client engagement by 25% and consistently exceeding quarterly team goals by an average of 15%

Education

Bachelor of Arts - Public Relations

University of North Carolina at Charlotte
Charlotte, NC

Skills

  • Project Management (Agile & Waterfall)
  • User Acceptance Testing (UAT) & qTest Support
  • JIRA for Defect Tracking
  • Risk Assessment & Mitigation
  • Cross-functional Team Leadership
  • Data Analysis for Customer Relations
  • Communication & Stakeholder Engagement
  • Process Improvement & Efficiency Gains
  • Project management
  • Project analysis
  • Scope definition
  • Quality assurance management

Certification

  • Customer Relationship Manager
  • Scrum Fundamentals Certified (SFC)
  • Six Sigma Yellow Belt
  • Project Management Essentials Certified (PMEC)
  • Six Sigma Green Belt (Pending)
  • Certified Associate in Project Management (CAPM) (Pending)

Languages

English
Full Professional

Timeline

Project Analyst

LPL Financial
06.2023 - Current

Service Support Specialist

LPL Financial
07.2019 - 06.2023

Paralegal

U.S. Army, JAG
11.2016 - Current

Bachelor of Arts - Public Relations

University of North Carolina at Charlotte

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Branden Whitehurst