Branderlyn Barclay
Silver Spring,Maryland
Summary
I am a self-motivated individual who is honest, reliable, and can easily adapt to new and challenging environments. A leader who possesses excellent analytical time management abilities as well as the capability of being a loyal follower; a high achiever who is friendly and courteous with excellent communication skills.
Overview
12
12
years of professional experience
Work History
Showroom Manager
Avocado Green Brands
03.2022 - Current
- Provide timely and accurate sales quotes and set follow-up expectations
- Provide periodic and personalized follow-up on sales quotes
- Provide timely and accurate responses to customer inquiries
- Demonstrate professionalism when transferring customers to subject-matter experts in customer service or shipping
- Diffuse and de-escalate issues
- Provide solutions using established processes
- Set proper expectations concerning deliveries, installation, billing, warranty service, and product availability
- Work with other sales team members and management on initiatives to improve customer satisfaction
- Use our Customer Relationship Management (CRM) system to understand the customer history and log important notes
- Meet personal and team goals
- Attend training sessions to improve sales skills and product knowledge.
Assistant Manager
Rangoni Shoes
11.2017 - 02.2022
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Increased sales revenues by promoting complementary products and educating customers about store promotions
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals
- Supervised teams and provided feedback on performance
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget
- Developed a loyal and highly satisfied customer base through proactive management of team customer service strategies
- Coached and mentored employees by delivering training, guidance, and performance monitoring
- Enhanced sales by implementing merchandising and promotional improvements.
Assistant Manager
Le Chateau
05.2015 - 11.2016
- Trained team members in successful strategies to meet operational and sales targets
- Provided current employees options for additional training opportunities
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Maintained positive customer relationships by responding quickly to customer service inquiries
- Monitored employee performance and developed improvement plans.
Leasing Agent/Receptionist
University of Prince Edward Island
09.2011 - 12.2014
- Completed leasing packages for all rentals and maintained 85%+ occupancy rate; quickly processed denial letters to inform prospective applicants of application rejection
- Assisted in development of marketing plans, Internet and print advertisements, and marketing copy
- Performed administrative duties such as rent collection, communicating with tenants via written correspondence, maintaining property and facilities, and administering lease closings
- Used housing database systems to calculate annual rent totals and recommended rental pricing strategies to maximize profitability and revenue generation
- Addressed, investigated, and resolved tenant complaints and documented action taken; delivered emergency 24-hour on-call services to tenants.
Education
BBA in Business Administration And Management -
University of Prince Edward Island
Charlottetown, PE05.2016
High School Diploma -
John F Kennedy High School
Silver Spring, MD06.2011
Skills
- Distribution Management
- Vendor relations
- Inventory Oversight
- Analytical thinking
- Adaptability
- Interpersonal and Written Communication
- Client Rapport
- Employee Scheduling
- KPI Tracking
- Client Relationships
- Goal setting
- Conflict resolution
- Product knowledge
- Attention to detail
- Brand awareness
- Problem solving
- Marketing strategies
- Time management
- Sales expertise
- Customer service
Timeline
Showroom Manager
Avocado Green Brands
03.2022 - Current
Assistant Manager
Rangoni Shoes
11.2017 - 02.2022
Assistant Manager
Le Chateau
05.2015 - 11.2016
Leasing Agent/Receptionist
University of Prince Edward Island
09.2011 - 12.2014
BBA in Business Administration And Management -
University of Prince Edward Island
High School Diploma -
John F Kennedy High School
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