Brandey Maddox

Results-driven leader in workforce supervision with expertise in team leadership and operational workflow optimization. Skilled in conflict resolution and communication, fostering team cohesion and enhancing productivity. Dedicated to improving workplace standards through proactive management and employee engagement.

• Logistics Supervisor, Schneider National, Charlotte, NC, 04/01/13, Present, Supervise and lead 90 operators, Primary point of contact for daily tracking load related issues, Collaborate with internal staff to update empty trailer moves to ensure daily goals are met, Monitor daily reviews of each load to ensure they are compliance with DOT regulations, Renew truck operators medical cards and physicals into the employee database, Execute random drug testing for employees, Manage and resolve pay issues
• Administrative Associate, Five Star Express Inc., Charlotte, NC, 01/01/12, 04/01/13, Recorded and documented all transactions and purchases, Scheduled loads for drivers, Performed follow-up routines with complaint issues, Organized and resolved Broker inquiries
• Assistant Manager, Family Dollar, Charlotte, NC, 05/01/11, 12/01/11, Delegated work tasks for employees, Completed and organized a record of inventory, Lead training sessions for new employees, Supervised 6 employees and provided them with recommendations for improvement
• Assistant Manager, Cathy’s Fashions, Charlotte, NC, 04/01/09, 03/01/11, Provided reliable support to managers regarding the store’s daily operations, Acted as Store Manager in the event that the store manager was not present, Kept daily record of the store’s transactions and inventory, Developed merchandise displays or directed store employees to maintain displays ensuring the merchandise was stocked properly and replaced when needed, Created work schedules for 8 store employees
• Customer Service Representative, Sprint, Inc., Charlotte, NC, 06/01/07, 02/01/09, Inbound sales and service with 100% accuracy and compliance, Resolved customer issues in a timely manner, Managed all Billing issues
• Administrative Assistant, Five Start Express Inc., Charlotte, NC, 01/01/06, 03/01/07, Scheduled loads for 40-50 truck operators, Answered phone calls and scheduled pick-up/deliveries, Organized Broker inquiries, Demonstrated follow-up responses with complaints issues
• Senior Customer Service Representative, Coffee Distributing, Garden City, NY, 07/01/99, 06/01/05, Provided customers the solutions of inquiries and requests with efficiency, Managed high-volume inbound calls within the Tri-State area, Issued and executed large work orders and credits for privileged clients
• Property Sales/Receptionist, Park-Lake Housing, South Hempstead, NY, 05/01/96, 06/01/99, Scheduled and organized appointments for the Vice President of the company, Answered questions and provided work order requests for residents, Dispatched work orders to maintenance staff, and process rent payments
• Sales Associate, Cablevision, Woodbury, NY, 06/01/98, 06/01/99, Performed inbound sales and service with 100% accuracy and compliance, Managed approximately 110 calls each day, Sold and serviced company’s provided products to different customers throughout the region
• Customer Service Advisor, Chase Manhattan Bank, Hicksville, NY, 06/01/97, 05/01/98, Provided customers the solution of inquiries on all personal, business, and commercial accounts while improving their banking relationship by opening accounts and processing payments, Maintained customer satisfaction and provided professional customer support, Organized records of customer interactions, processed customer accounts and filed documents