Summary
Overview
Work History
Education
Skills
Timeline
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Brandi Harrison

Charlotte,NC

Summary

Instagram: beeee.jas

Overview

6
6
years of professional experience

Work History

VIP Bottle Server

Tattooz And Booz
04.2021 - Current
  • Collaborated with team members to deliver seamless service during high-volume events.
  • Enhanced customer experience by providing personalized bottle service and maintaining a welcoming atmosphere.
  • Created memorable experiences for guests through personalized attention and genuine enthusiasm for their celebrations.
  • Developed rapport with regular patrons, resulting in repeat business and positive word-of-mouth referrals.
  • Continuously monitored guest consumption levels to ensure responsible alcohol service consistent with legal requirements.
  • Supported venue marketing initiatives by promoting upcoming events during interactions with patrons.
  • Assisted in event planning efforts, coordinating special requests and accommodations for VIP groups.
  • Increased overall efficiency by training new staff members on proper bottle service techniques and protocols.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

VIP Bottle Server/Server

SportsONEClt
09.2020 - 04.2021
  • Collaborated with team members to deliver seamless service during high-volume events.
  • Enhanced customer experience by providing personalized bottle service and maintaining a welcoming atmosphere.
  • Created memorable experiences for guests through personalized attention and genuine enthusiasm for their celebrations.
  • Developed rapport with regular patrons, resulting in repeat business and positive word-of-mouth referrals.
  • Handled cash transactions accurately while consistently following venue policies regarding payment processing procedures.
  • Participated in pre-shift meetings to stay informed about venue promotions, updates, or changes impacting the VIP section or bottle service offerings.
  • Ensured guest satisfaction, addressing concerns promptly and professionally.
  • Delivered exceptional service by attentively engaging with VIP clients and anticipating their needs.
  • Maintained clean and organized table areas, adhering to strict hygiene standards for optimal presentation.
  • Managed the reservation process for prime VIP tables, ensuring maximum revenue generation on peak nights.
  • Increased overall efficiency by training new staff members on proper bottle service techniques and protocols.

Server/Bartender

TGI Fridays
06.2018 - 08.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Host

Kickback Jack's
04.2018 - 07.2018
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Education

Bachelor of Science - Sports Management

Johnson C. Smith University
Charlotte, NC

Skills

  • Strong Work Ethic
  • Venue Promotion
  • Exceptional customer service
  • VIP Clientele Handling
  • Tableside Etiquette
  • Efficient multitasking

Timeline

VIP Bottle Server

Tattooz And Booz
04.2021 - Current

VIP Bottle Server/Server

SportsONEClt
09.2020 - 04.2021

Server/Bartender

TGI Fridays
06.2018 - 08.2020

Host

Kickback Jack's
04.2018 - 07.2018

Bachelor of Science - Sports Management

Johnson C. Smith University

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Brandi Harrison