Brandi Harrison
Charlotte,NC
Summary
Instagram: beeee.jas
Overview
6
6
years of professional experience
Work History
VIP Bottle Server
Tattooz And Booz
Charlotte, NC
04.2021 - Current
- Collaborated with team members to deliver seamless service during high-volume events.
- Enhanced customer experience by providing personalized bottle service and maintaining a welcoming atmosphere.
- Created memorable experiences for guests through personalized attention and genuine enthusiasm for their celebrations.
- Developed rapport with regular patrons, resulting in repeat business and positive word-of-mouth referrals.
- Continuously monitored guest consumption levels to ensure responsible alcohol service consistent with legal requirements.
- Supported venue marketing initiatives by promoting upcoming events during interactions with patrons.
- Assisted in event planning efforts, coordinating special requests and accommodations for VIP groups.
- Increased overall efficiency by training new staff members on proper bottle service techniques and protocols.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
VIP Bottle Server/Server
SportsONEClt
Charlotte, NC
09.2020 - 04.2021
- Collaborated with team members to deliver seamless service during high-volume events.
- Enhanced customer experience by providing personalized bottle service and maintaining a welcoming atmosphere.
- Created memorable experiences for guests through personalized attention and genuine enthusiasm for their celebrations.
- Developed rapport with regular patrons, resulting in repeat business and positive word-of-mouth referrals.
- Handled cash transactions accurately while consistently following venue policies regarding payment processing procedures.
- Participated in pre-shift meetings to stay informed about venue promotions, updates, or changes impacting the VIP section or bottle service offerings.
- Ensured guest satisfaction, addressing concerns promptly and professionally.
- Delivered exceptional service by attentively engaging with VIP clients and anticipating their needs.
- Maintained clean and organized table areas, adhering to strict hygiene standards for optimal presentation.
- Managed the reservation process for prime VIP tables, ensuring maximum revenue generation on peak nights.
- Increased overall efficiency by training new staff members on proper bottle service techniques and protocols.
Server/Bartender
TGI Fridays
Greensboro, NC
06.2018 - 08.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Host
Kickback Jack's
Greensboro, NC
04.2018 - 07.2018
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Education
Bachelor of Science - Sports Management
Johnson C. Smith University
Charlotte, NCSkills
- Strong Work Ethic
- Venue Promotion
- Exceptional customer service
- VIP Clientele Handling
- Tableside Etiquette
- Efficient multitasking
Timeline
VIP Bottle Server
Tattooz And Booz
04.2021 - Current
VIP Bottle Server/Server
SportsONEClt
09.2020 - 04.2021
Server/Bartender
TGI Fridays
06.2018 - 08.2020
Host
Kickback Jack's
04.2018 - 07.2018
Bachelor of Science - Sports Management
Johnson C. Smith University