Hi, I’m
Brandi Abbott
Columbus,OH
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
28
years of professional experience
Work History
Advocate for Wells Fargo, Aetna, CVS Health CompanyColumbus , OH
A1A
08.2021 - Current
Job overview
- Explains member plan of benefits, member’s rights and responsibilities in accordance with contracted arrangements, claim status information, benefit coverage, plan eligibility, dental, vision, pharmacy, HSA, provider details, care management, on-boarding, tool usage and available programs/resources
- Managed over 50 calls per day during busiest time of year, Open Enrollment.
BUCKEYE DERMATOLOGYColumbus, Ohio
Medical Assistant
10.2019 - 05.2020
Job overview
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to 15 exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Taught patients about medications, procedures and care plan instructions.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Verified appropriate lab couriers picked up collected lab specimens.
Alum Creek Animal ShelterColumbus, OH
Volunteer Work
05.1998 - 01.2020
Job overview
- As volunteer at shelter provided basic daily care to animals as well as assisting with vaccinations and exams.
- Kept cages, kennels, play yards and grooming areas neat and clean.
- Followed specific food and water schedules for different animal species.
- Managed facility laundry, cleaning and restocking.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Handled administrative work such as answering telephones and scheduling appointments for visits.
- Monitored animal behavior and completed examinations to identify illnesses, injuries or potential diseases.
Allergy & Asthma ClinicDublin, OH
Medical Assistant
10.2017 - 11.2018
Job overview
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Developed and maintained courteous and effective working relationships.
- Directed and oversaw practice with 7 providers handling 150 weekly appointments.
- Monitored food challenges to test severity of suspected allergens and provide immediate medical assistance in case of adverse reactions.
Hilliard Pet SalonHilliard, OH
Dog Grooming Assistant
06.2016 - 09.2018
Job overview
- Groomer in training/ pet bather
- Hilliard pet, position at Hilliard pet salon included bathing clients and drying them to make sure were ready to be groomed
- Worked closely with owner learning basics of grooming
- This included nail trims, and shave downs.
- Trimmed nails using clippers and grinders.
- Bathed dogs and cats to remove fleas, ticks and other skin parasites.
- De matted dogs and trimmed hair in ears and between paw pads.
- Spoke to customers regarding lodging, grooming, daycare services and pricing and cross-sold additional items.
- Applied dip for mange and parasite control.
- Kept cages, kennels, play yards and grooming areas neat and clean.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
- Managed facility laundry, cleaning and restocking.
- Monitored animals for behavioral problems and signs of health issues.
- Washed, trimmed and brushed animals to maintain good grooming standards.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
- Maintained and updated daily log of time spent with dogs for calculating payments, itemizing activities and services provided.
Ohio State University, cancer clinicColumbus, OH
Patient Care Assistant
04.2015 - 03.2016
Job overview
- As patient care associate worked on surgical oncology floor
- Vital signs as well as measuring intake and output from surgical drains
- Assisted with end of life care by providing comfort to patient and their loved ones.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Gathered medical information, weight and height measurements and vital signs.
- Supported patient mobility needs with correct assistive devices and proper body mechanics to prevent injuries.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Transported food trays and aided with feeding.
- Updated documentation and reports detailing patient activities, care actions and hospital determinations.
- Collected and transported specimens to prepare for lab testing.
- Transported patients between rooms and appointments or testing locations.
- Checked supply availability and laid out instruments for multiple patient rooms.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
Education
Ohio Business CollegeHilmar, CA
No Degree from Medical assistant
University Overview
- Ranked in Top 10% of class
Hilliard Davidson High School
High
Skills
- Analytical and Critical Thinking
- Self-Motivated
- Flexible and Adaptable
- MS Office
- Problem-Solving
- Active Listening
- Call Documentation
- Data Entry and Maintenance
- Responding to Difficult Customers
- Efficient and Detail-Oriented
- Building Customer Trust and Loyalty
- Call Transfers
- Inquiry Requests
- Correcting Discrepancies
Timeline
A1A
Advocate for Wells Fargo, Aetna, CVS Health Company
08.2021 - Current
Medical Assistant
BUCKEYE DERMATOLOGY
10.2019 - 05.2020
Medical Assistant
Allergy & Asthma Clinic
10.2017 - 11.2018
Dog Grooming Assistant
Hilliard Pet Salon
06.2016 - 09.2018
Patient Care Assistant
Ohio State University, cancer clinic
04.2015 - 03.2016
Volunteer Work
Alum Creek Animal Shelter
05.1998 - 01.2020
Ohio Business College
No Degree from Medical assistant
Hilliard Davidson High School
High
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