Brandi Alicea

• Determined customers' needs and provided brand awareness and recommendations to fulfill requirements.
• Strengthened outreach by coordinating events to maximize marketing initiatives.
• Achieved or surpassed monthly and yearly sales goals on consistent basis.
• Attended monthly meetings representing [Location] region for corporate management.
• Acquired, developed and frequently serviced over [Number] new accounts in [Timeframe].
• Prepared [Number] marketing reports weekly, by collecting and summarizing sales data.
• Monitored [Type] marketing effectiveness and suggested improvements, resulting in [Number]% increase in sales.
• Worked independently with minimal supervision.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Built relationships with customers and community to promote long term business growth.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Contributed to team objectives in fast-paced environment.
• Prioritized tasks and projects to meet tight deadlines.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Set and achieved company defined sales goals.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Informed customers of promotions to increase sales productivity and volume.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Exceptional computer skills
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Developed new business relationships and maintained existing through regular communications and effective account management.
• Prepared and deliver customer sales quotes.
• Trained new employees on customer service, money handling and organizing strategies.
• Met with customers to discuss and ascertain needs, tailor solutions, and close deals.
• Met or exceeded sales, customer service and loyalty program standards.
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
• Selected correct products based on customer needs, product specifications and applicable regulations.
• Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
• Attended monthly sales meetings and quarterly sales trainings.
• Met existing customers to review current services and expand sales opportunities.
• Kept detailed records of daily activities through online customer database.
• Presented information to customers, peers and management.
• Built and cultivated long-term quality relationships with over thousands of clients by addressing needs and providing superior customer service.
• Completed call reports, paperwork and on-going personal training by required deadlines.

• Accomplished multiple tasks within established timeframes.
• Onboarded new employees with training and new hire documentation.
• Cross-trained existing employees to maximize team agility and performance.
• Maximized performance by monitoring daily activities and mentoring team members.
• Evaluated employees' strengths and assigned tasks based upon experience and training.
• Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
• Developed and maintained relationships with customers and suppliers through account development.
• Established and updated work schedules to account for changing staff levels and expected workloads.
• Delivered feedback to decision-makers regarding employee performance and training needs.
• Applied customer feedback to develop process improvements and support long-term business needs.
• Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.

• Operated power jacks, forklifts and [Tool] to maneuver products on to load trailers and trucks.
• Visually inspected all pallets for deliveries to verify quality and accuracy of shipments.
• Lifted and slid packages weighing up to [Number] pounds on conveyor belts to transport items.
• Performed general support clean-up duties and maintained clean work area by using high-pressure water systems, backhoes and skid-steers.
• Secured products on delivery trucks by performing [Type] and [Type] tie-down methods.
• Interpreted hand signals and listened for verbal instruction to determine where materials were to be placed.
• Used wireless radio frequency systems and [Type] communication devices to communicate with colleagues.
• Increased storage space by [Number]% by devising [Type] inventive stacking methods.
• Completed daily inventory for all packages being delivered and received with [Software] and [Software].
• Operated equipment while observing standard safety procedures.
• Verified quantity and description of materials received by checking merchandise against packing list.
• Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
• Assembled orders and packed items for shipment, conveying orders to shipping personnel.
• Moved furniture and boxes using utility dolly and truck ramp.
• Arranged items at destination according to customer requests and instructions.
• Strapped items down over protective padding to secure throughout transportation.
• Shipped material and performed boxing, packing, labeling and preparation of related documents.
• Verified documentation and condition of freight to assure quality standards were achieved.
• Assembled and filled more than [Number] shipments per day and prepared all shipping documentation.

I have some college exper

• Awarded State champion with my basketball team my Highschool senior year.