Brandi Andrews

• Completed data entry tasks with accuracy and efficiency.
• Followed established procedures to enter and process data correctly.
• Organized, sorted, and checked input data against original documents.
• Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
• Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
• Streamlined workflow with automation techniques, reducing manual input time and minimizing potential for human error.

• Provided backup to 3 other deposit operations specialists.
• Processed foreign items and returned mail.
• Ensured smooth coordination between branch offices and centralized deposit operations team for seamless service delivery.
• Coordinated with IT department to identify, troubleshoot and resolve any system-related issues impacting deposit operations.
• Managed daily deposit operations tasks, ensuring accurate and timely completion of all transactions.
• Immediately reported discrepancies and assisted in clearing discrepancies.
• Leveraged technology solutions to automate routine tasks, increasing productivity while minimizing manual errors within the department.
• Maintained confidentiality of bank's customers and adhered to all regulatory requirements.
• Ensured timely resolution of customer inquiries by working closely with customer service representatives and other departments as needed.
• Maintained friendly and professional customer interactions.
• Assisted customers with banking needs and inquiries.
• Executed wire transfers, stop payments and account transfers.
• Performed account maintenance by closing out accounts and changing customer addresses.
• Scanned documents into customer accounts
• Handled automated ACH files and Check files

• Collected on delinquent accounts to reduce overdue balances.
• Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
• Developed strong relationships with customers to foster timely payments and account resolution.
• Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
• Implemented customized payment plans based on debtor''s financial situation, increasing likelihood of full repayments over time.
• Documented customer payment interactions and account statuses for future reference.
• Identified and contacted customers with overdue accounts to address payment status.
• Negotiated payment plans with customers to prevent accounts from entering collections.
• Collaborated with other departments to verify customer compliance with payment plans.

Member

• Choir Member