Brandi Armstrong
Spokane,WA
Summary
Dynamic and results-oriented professional with a proven track record at Therapeutic Associates Physical Therapy, specializing in efficient workflow and exceptional customer service. Leveraged critical thinking and organizational skills to enhance patient satisfaction and streamline operations. Demonstrated leadership in mentoring new staff and improving billing processes, contributing to a significant increase in operational efficiency.
Overview
10
10
years of professional experience
Work History
Administrative Supervisor
Therapeutic Associates Physical Therapy
Spokane, WA
01.2023 - Current
- Managed appointment setting, cancellations, and rescheduling for patients.
- Direct calls to the appropriate medical or administrative staff.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Monitored office, medical supplies, and placed orders when necessary.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Review and verify medical records to ensure the accuracy of the required information needed for pre-authorization requests.
- Entered data in EMR database to record payer, authorization requirements and coverage limitations.
- Resolved insurance-related issues and discrepancies to prevent claim denials.
- Retained strong medical terminology understanding in effort to better comprehend procedures.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed multiple tasks and priorities in a high-volume, fast-paced environment.
- Delegated work to staff, setting priorities and goals.
- Create and manage employees schedule such as approving time off requests or assigning shift swaps.
- Responded to emergency scheduling changes promptly, minimizing disruptions to operations.
- Ensured accuracy of payroll information by verifying employee hours worked against timesheets submitted at the end of each pay period.
Surgical Technologist
Northwest Surgery Center
Spokane, WA
03.2019 - 12.2022
- Used retractors, sponges and suctioning and irrigating equipment to create unobstructed operating fields.
- Inspected instruments post-operatively for proper function or damage before returning them to stock room.
- Assisted in the application of wound dressings, casts, and other medical devices.
- Organized operating room by setting up surgical trays with instruments according to surgeon preference.
- Observed aseptic technique and infection control protocols at all times.
- Gathered and took inventory of equipment to confirm adequate supplies for surgery.
- Provided support services such as stocking supplies in OR rooms or restocking carts between cases.
- Provided technical assistance to surgeons, surgical nurses or anesthesiologists.
- Monitored sterilization process for surgical instruments or equipment used during procedures.
- Cleansed and disinfected operating rooms after procedures were completed.
Medical Assistant
Spokane Foot Clinic
Spokane, WA
02.2017 - 12.2022
- Operated the x-ray machine.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Processed orders for medical supplies and lab equipment.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Changed dressings on wounds to prevent infection and check for healing.
- Administered medications under physician's supervision.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Apprentice Optician
Eye Glass World
Spokane, WA
08.2014 - 01.2017
- Processed payments for products or services rendered.
- Measured pupillary distance, ocular center, segment heights, and frame-specific distances in order to properly fill out eyeglass orders.
- Pretested patients prior to optometrist examination assessing pressures, visual acuities and autorefraction.
- Recommended specific lenses, coatings and frames to suit individual client needs.
- Pulled patient insurance information.
- Used hands, heat and tools to bend and shape frames to fit customer's face.
- Educated patients on vision insurance coverage and payment plans.
Education
Associate of Science - Business
Spokane Community College
Spokane, WA12-2024
High School Diploma -
Mt Spokane High School
Mead, WA06-2012
Skills
- Efficient workflow
- Goal setting
- Multitasking
- Customer service
- Organizational skills
- Attention to detail
- Documentation
- Critical thinking skills
References
References available upon request.
Timeline
Administrative Supervisor
Therapeutic Associates Physical Therapy
01.2023 - Current
Surgical Technologist
Northwest Surgery Center
03.2019 - 12.2022
Medical Assistant
Spokane Foot Clinic
02.2017 - 12.2022
Apprentice Optician
Eye Glass World
08.2014 - 01.2017
Associate of Science - Business
Spokane Community College
High School Diploma -
Mt Spokane High School
Similar Profiles
Fabian RepettoFabian Repetto
Exercise Specialist at Therapeutic Associates Physical TherapyExercise Specialist at Therapeutic Associates Physical Therapy
Caroline CreaseyCaroline Creasey
Physical Therapist Assistant at THERAPEUTIC ASSOCIATES PHYSICAL THERAPY -SE BOISEPhysical Therapist Assistant at THERAPEUTIC ASSOCIATES PHYSICAL THERAPY -SE BOISE
Ashlynn CaudillAshlynn Caudill
Exercise Specialist at Therapeutic Associates Sherwood Physical TherapyExercise Specialist at Therapeutic Associates Sherwood Physical Therapy