Brandi Austin
Lakewood,CO
Summary
My objective is to contribute to the success of a company that recognizes employee dedication, promotes from within, and encourages regular training and skill growth to benefit both the employees and organization.
Overview
8
8
years of professional experience
Work History
Client Relations
LabCorp
02.2024 - Current
- Resolve routine customer requests with products or services via inbound, outbound calls, or the internet.
- Speak with customers in a courteous, friendly, and professional manner using protocol procedures inquire, clarify, and confirm customer requirements and understanding of the solution.
- Work in multiple databases to research complex issues and questions.
- Notify clients of test results in a timely and accurate manner.
- Review test forms for accuracy and report any discrepancies.
- Act as a liaison between LabCorp, the customer base, and patients.
Specimen Accessioner
LabCorp
09.2022 - 02.2024
- Responsible for specimen accessioning and data entry of patient information.
- Ensure all clinical data and information on patient is entered accurately into the system.
- Verify patient information matches the test requisition it comes with.
- Meet metrics and quality to ensure timely and error-free results.
- Resolve and document all problem specimens.
- Troubleshoot and resolve specimen problems to process them through for testing.
Customer Service Representative
Oxi Fresh Carpet Cleaning
01.2022 - 09.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recorded account information to open new customer accounts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Acted as first point of contact and set appointments for prospective clients.
Customer Service Representative
The UPS Store
08.2021 - 12.2021
- Deliver outstanding customer service through customer engagement and quality product delivery.
- Receive, sort, and place mail in mailboxes accurately.
- Record all sales transactions completely and accurately in Point of Sales System.
- Pack contents fo shipping using established procedures and products.
- Process and document damaged shipments, late, and lost pack claims.
- Assist in merchandising the store including: stocking shelves with product, ensuring clean and orderly appearance of product, informing appropriate personnel of inventory levels for re-ordering supplies.
- Perform end of day duties: Reconciliation of cash, checks, money orders, credit cards and all other transactions.
- Operate copiers, fax machines, binding equipment, and all other office machines in a safe, efficient, and productive manner.
Search and Rescue Coordinator
Garmin
09.2016 - 07.2021
- Monitor satellite emergency notification devices internationally.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Read system maps and caller information, and documented details in system.
Timeline
Client Relations
LabCorp
02.2024 - Current
Specimen Accessioner
LabCorp
09.2022 - 02.2024
Customer Service Representative
Oxi Fresh Carpet Cleaning
01.2022 - 09.2022
Customer Service Representative
The UPS Store
08.2021 - 12.2021
Search and Rescue Coordinator
Garmin
09.2016 - 07.2021