Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Languages
Timeline
Generic

BRANDI BAILEY

Raleigh,NC

Summary

Professional with strong background in Care Coordination. Skilled in restaurant Management. Known for effective team collaboration and achieving measurable results. Adaptable to changing needs with robust communication and organizational skills. Reliable and focused on delivering high-quality care outcomes. I want to utilize my experience but also the experience and knowledge that I do have to promote profit and growth

Overview

28
28
years of professional experience
1
1
Certification

Work History

Care Coordinator

TrialCard
08.2022 - Current
  • Facilitated communication between pharmacy staff, healthcare providers, insurance companies, and patients for seamless care coordination experiences.
  • Communicated with patients, ensuring that medical information was kept private.
  • Collaborated with healthcare providers to optimize drug therapies, ensuring safe and effective medication use for patients.
  • Maintained detailed documentation of all pharmacy interventions performed while adhering strictly to organizational policies concerning record keeping.
  • Increased pharmacy efficiency by implementing new technologies and software systems to enhance patient care processes.

Front Desk Agent

Hilton Garden Inn Hotel
09.2019 - Current
  • Maintain complete cleanliness over entire Hotels
  • Order cleaning supplies, maintaining order over stockroom
  • Ensure all daily paperwork is done and turned in
  • Give support to staff when needed
  • LP, Schedule staff, Stay within Budget guidelines
  • Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Coordinated group bookings successfully, handling all logistics from reservation confirmation to departure arrangements.

Hotel Line Cook

Courtyard by Marriott
08.2018 - 03.2022
  • Trained new kitchen staff on food safety, preparation and cooking techniques.
  • Grilled meats and seafood to customer specifications.
  • Assisted in inventory management by accurately tracking supplies and placing orders as needed.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
  • Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
  • Boosted employee morale through positive attitude, willingness to assist others when needed.
  • Prepared and cooked full course meals based on restaurant recipes and specifications.

Dispatcher

NEWREST
01.2018 - 01.2020
  • Monitoring routes, provide Customer Service updating call logs
  • Maintain Customer Solutions
  • Recording call information and give call backs
  • Create daily trips tickets and distribute out info to drivers
  • Log gas card and keep accurate log of receipts
  • Ensure drivers leave in a timely manner to service Aircraft on time

Assistant-Store Manager

Starbucks Corp
01.2011 - 01.2018
  • Meet daily, monthly, and quarterly sales
  • Make weekly schedule for sale associates
  • Monitor P&L watch FC, PC
  • Maintain Company and State standards for Cleanliness and Safety
  • Promote great customer service
  • Train and coach new associates

Co-Store Manager

Wendy's
08.2004 - 01.2008
  • Maintained loss prevention, weekly targets and yearly budgets
  • Set crew and management schedules
  • Doubled quarterly sales, make sure registers are accurate for cash room
  • Made sure things went smoothly on Concourse C and Atrium to ensure great and timely service for customers catching flights

Sales Manager

Rainbow
01.2000 - 01.2004
  • Open and closed store
  • Performed daily markdowns on merchandise
  • Created weekly schedules, entered payroll hours, made daily bank deposits
  • Ensured profit growth of store and great Customer Service

Crew/ Shift Manager/ Assistant Manager

Wendy's
01.1997 - 01.2000
  • Greeted customers and ran cash register
  • Supervised daily shift operations
  • Entered and processed daily figures into system
  • Maintained food costs and processed store food orders

Education

B.A. - Music and Forensic Science

Clark Atlanta University
Atlanta, GA
01.1997

High school diploma -

Douglas Byrd Senior High
Fayetteville, NC
01.1996

Skills

  • Loss Prevention
  • Management
  • Profit & Loss
  • Recruiting
  • Retail Management
  • Store Management
  • Sales Management
  • Housekeeping Management
  • Payroll
  • Merchandising
  • Pricing
  • Cleaning
  • Supervising
  • Retail Sales

Personal Information

Willing To Relocate: Anywhere

Certification

  • ServSafe Food Handler Certification - National Restaurant Association.
  • Salesforce Administrator Certification – Salesforce.com, Inc.

Languages

German
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Care Coordinator

TrialCard
08.2022 - Current

Front Desk Agent

Hilton Garden Inn Hotel
09.2019 - Current

Hotel Line Cook

Courtyard by Marriott
08.2018 - 03.2022

Dispatcher

NEWREST
01.2018 - 01.2020

Assistant-Store Manager

Starbucks Corp
01.2011 - 01.2018

Co-Store Manager

Wendy's
08.2004 - 01.2008

Sales Manager

Rainbow
01.2000 - 01.2004

Crew/ Shift Manager/ Assistant Manager

Wendy's
01.1997 - 01.2000

High school diploma -

Douglas Byrd Senior High

B.A. - Music and Forensic Science

Clark Atlanta University

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