Brandi Baldwin
Atlantic City,NJ
Summary
Dynamic and reliable professional with a strong background in guest service and environmental management. Proven ability to enhance guest satisfaction through effective communication and timely issue resolution. Skilled in cleaning and sanitizing, while maintaining a calm and organized atmosphere under pressure.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Usher
Rsp Command
01.2023 - 08.2023
- Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Worked with other staff members to facilitate smooth flow of operations.
- Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
- Directed ticket holders to seats and facility locations.
- Assisted patrons with seating by giving directions and lighting paths.
- Enhanced audience experience by guiding them efficiently to their seats.
- Supported special guests with personalized assistance, enhancing their event experience.
Housekeeping Room Attendant
Ocean Casino And Resort
10.2019 - 01.2020
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
Housekeeping Room Attendant
Harrah's Casino
09.2017 - 02.2018
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Contributed to high guest satisfaction by promptly responding to requests for additional supplies or services.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
Custodian
Supported Works
02.2012 - 04.2012
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Collaborated with other custodial staff to complete larger projects efficiently and effectively.
Housekeeping Dispatcher
Resorts Casino
12.2007 - 02.2009
- Enhanced guest satisfaction by promptly addressing special requests and concerns through effective dispatching of housekeeping staff.
- Streamlined communication between departments for better guest services and timely issue resolution.
- Maintained accurate records of completed tasks and room statuses, resulting in a well-organized workflow.
- Managed work schedules and task assignments for housekeeping personnel, ensuring optimal coverage and productivity.
- Improved room turnover efficiency by coordinating housekeeping staff and delegating tasks appropriately.
- Assisted in resolving customer complaints and grievances.
- Communicated with customers to provide delivery updates and resolution.
- Provided customers with information on products and services.
Teacher's Aide
Oceanside Charter School
09.2005 - 06.2006
- Helped students with daily assignments.
- Helped teachers with class instructions.
- Helped students with projects.
- Helped students line up in a timely manner to switch classes.
- Kept the classroom clean.
- Helped the students to the bathroom, gym, computer etc.
- Helped the teacher keep the classroom at a calm atmosphere making sure everything flowed right.
Custodian
Oceanside Charter School
06.2004 - 08.2004
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Moved furniture for cleaning and set up for special events.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Upheld high standards of cleanliness in outdoor spaces through regular trash removal, sweeping, and landscaping duties.
- Supported event setup and tear-down, contributing to successful school functions.
- Enhanced building safety by conducting regular security checks and reporting potential hazards.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
- Collaborated with other custodial staff to complete larger projects efficiently and effectively.
Education
Certification in Administrative Assistant -
Ideal Institution
Absecon, NJ01-2017
Education
Atlantic City High School
Atlantic City, NJ06-2007
Skills
- Patience and composure
- Reliability and punctuality
- Working under pressure
- Safety awareness
- Guest service
- Environmental management
- Guest and client satisfaction
- Customer requests
- Cleaning and sanitizing
- Work independently
- Responsible and dependable
- Strong organization
- Software knowledge
- Workload management
Certification
- Certification in Administrative Assistant , Ideal Institution - 2016-2017
Timeline
Usher
Rsp Command
01.2023 - 08.2023
Housekeeping Room Attendant
Ocean Casino And Resort
10.2019 - 01.2020
Housekeeping Room Attendant
Harrah's Casino
09.2017 - 02.2018
Custodian
Supported Works
02.2012 - 04.2012
Housekeeping Dispatcher
Resorts Casino
12.2007 - 02.2009
Teacher's Aide
Oceanside Charter School
09.2005 - 06.2006
Custodian
Oceanside Charter School
06.2004 - 08.2004
Certification in Administrative Assistant -
Ideal Institution
Education
Atlantic City High School
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