Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Brandi Ball

Tucson,AZ

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

VXI
03.2022 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Tracked customer service cases and updated service software with customer information.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Customer Service Representative

Customer Contact Channels
08.2019 - 02.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Tracked customer service cases and updated service software with customer information.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Receptionist

Culligan Water Conditioning Service
04.2019 - 07.2019
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Maintained confidentiality of information regarding clients and company.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.

Fast Food Manager

Mcdondals
12.2013 - 01.2015
  • Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
  • Led and directed team members on effective methods, operations, and procedures.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Calculated time cards to process employee payroll for [Number]-member team using [Software].
  • Reduced shortages [Number]% by holding staff accountable for excessive food waste and conducting shift inventories.
  • Communicated and negotiated with various vendors to obtain necessary inventory.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.

Cna

Traditions Of Owatonna
07.2012 - 08.2013
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Educated patients and family members on best home care practices for healing and recovery.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Documented patient information and care activities in electronic health record.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.

Education

High School Diploma -

Compass District High School
Tucson, AZ
05.2009

Skills

  • Report Generation
  • Data Collection
  • Appointment Scheduling
  • Data Entry
  • Complaint Resolution
  • Information Security
  • Call Management
  • Scheduling
  • Account Updating
  • Account Management
  • Reading Comprehension
  • Proofreading
  • Stock Management
  • Conflict Mediation
  • Service Upselling
  • Technical Support
  • Sales Closing
  • Team Development
  • Professional Telephone Demeanor
  • Customer Relationship Management (CRM)
  • Filing
  • Microsoft Outlook
  • Microsoft Excel
  • Product Sales
  • Prioritization
  • Key Holder Experience
  • Office Equipment Proficiency
  • Product and Service Solutions
  • Store Maintenance
  • Credit Adjustments
  • Receiving Support
  • Critical Thinking
  • Sales Expertise
  • Order Fulfillment
  • CRM Software
  • Customer Relations
  • Money Handling Abilities
  • Active Listening
  • Call Triaging
  • Report Transcription
  • Staff Education and Training
  • Customer Service
  • Quality Control
  • Multi-Line Phone Talent
  • Quality Assurance Controls
  • Minute Taking
  • Brand Representation
  • Coordination
  • Warranty Service
  • Documentation
  • Retail Store Support

Timeline

Customer Service Representative

VXI
03.2022 - Current

Customer Service Representative

Customer Contact Channels
08.2019 - 02.2022

Receptionist

Culligan Water Conditioning Service
04.2019 - 07.2019

Fast Food Manager

Mcdondals
12.2013 - 01.2015

Cna

Traditions Of Owatonna
07.2012 - 08.2013

High School Diploma -

Compass District High School

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Brandi Ball