Brandi Ballard
Summary
Highly skilled with an impressive background specializing in administrative work and office support. Known for utilizing strong communicative skills to communicate with other staff members and employees. Dedicated to creating environments conducive to optimal workflow and success. Bringing forth the ability to support and stimulate office stability and growth. Specialties in areas of Front Desk, Clinical, Provider, and Billing; installing, configuring, and troubleshooting software products. A professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
5
5
years of professional experience
Work History
Ancillary Support /Supply Chain Associate
Cross-Country Healthcare
10.2023 - Current
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Kept clients engaged in social networks and communities for personal health and growth.
- Tracked and monitored purchase orders, deliveries and invoicing to verify accuracy and compliance.
- Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
Assessment Scorer (Seasonal)
Cognia Testing
02.2022 - Current
- Read, evaluate, and assign scores to computer-imaged student responses to standardized test questions related to English/ELA, Mathematics, Science, Social Studies, etc.:
- Attending and completing training sessions related to content area being scored that is conducted by scoring leadership.
- Demonstrate comprehension of training by passing qualifying tests containing pre-scored student responses via computer for each item trained.
- Accept and apply performance feedback regarding scoring accuracy and production.
- Maintain established accuracy and productivity standards
Go Live Support Epic Ambulatory Support/ Billing HB SBO
Medasource
07.2023 - 08.2023
- Assisted Front desk
- Supported Billing Team in various areas: charge corrections, insurance verification, PB,HB,SBO
Go Live Support Epic Ambulatory Support
Medasource
05.2023 - 05.2023
- Assisted Infusion and Oncology with Clinical Support as well as Authorization Personnel place Documents and maneuver around the Epic System.
- Assisted with inputting information for patients into the system.
Go Live Support for the Inpatient Front Desk
Medasource
03.2023 - 04.2023
- Help Front Desk associates and MAs with the day-to-day task of checking in and out, processing payments, inputting medical information, and rooming patients.
MEDITECH Ambulatory Support
MedSR
04.2023 - 04.2023
- Assisted with clinical support for Nurses and MA’s
- Assisted with charting and patient search
Go Live Support for Epic Ambulatory for Oncology and Hematology Clinic Using Epic
Medasource
03.2023 - 03.2023
- Assist Front Desk associates and MAs with the day-to-day task of checking in and out, processing payments, inputting medical information, and rooming patients.
Go Live Support for Inpatient Pre-Registration and Clinical Nursing Staff, and Provider Support Using Epic
Medasource
08.2022 - 10.2022
- Assisted Providers, Nurses, and MAs in placing Documents and maneuvering around the Epic System.
- Assisted with Rover inputting information for patients into the system.
- Patient lookup and taking pictures to place in patient charts
Go Live Support for Cerner Ambulatory
Medasource
09.2022 - 09.2022
- Assisted with billing team in charges and insurance verification
- Assisted with front desk staff
Go Live Support for OBGYN and Bariatrics Clinic Using Epic
Medasource
07.2022 - 08.2022
- Helping Nurses Place Documents and Orders on their Patients.
- Working and assisting with inputting medical information for patients.
- Support at the Front Desk assisting MAs and Receptionists with the check-in process and sending out MyChart information.
- Helping Office Manager and Authorization personnel with tasks.
Go Live Support for Ortho/Imaging Clinic Using Epic
Medasource
10.2022 - 03.2023
- Help Front Desk associates and MAs with the day-to-day tasks of checking in and out, processing payments, inputting medical information, and rooming patients.
Go Live Support for Front Desk /ADT and Clinical
Medasource
03.2022 - 03.2022
- Supported check process for incoming patients
- Assisted office Manager with delegating tasks to staff
Healthcare Recruiter
Girl Friday Inc
11.2022
- Served as an enthusiastic and effective recruiter for active openings
- Posting job advertisements, screening applicants interviewing candidates, setting interview schedules with hiring managers
A/R Patient Financial Services Rep
Piedmont Healthcare
12.2019 - 07.2021
- Searching each financial statement for any payment inconsistencies or errors
- Collaborating with patients or customers, third-party institutions, and other team members to resolve billing inconsistencies and errors
- Creating invoices and billing materials to be sent directly to a customer or patient
- Inputting payment history, upcoming payment information, or other financial data into an individual account
- Finding financial solutions for patients or customers who may need payment assistance
- Informing patients or customers of any missed or upcoming payment deadlines
- Calculating and tracking various company financial statements
- Translating medical code if working in a medical setting
Patient Account Representative
Emory Medical Care Foundation/ Emory University
01.2019 - 09.2019
- Responsible for collection and follow up of all accounts assigned prior to, during or after admission and discharge.
- Verifies, researches and completes all paperwork and forms to bill all types of claims for reimbursement
- Contact insurance companies regarding claims, update account information, and provide basic administrative tasks on accounts.
- Completed applications for state and federal programs (including medical, county medical assistance program, medi-care, state disability insurance).
Education
Bachelor of Science -
Savannah State University
Savannah, GA05.2013
Skills
- Cold Calling
- Interviewing Clients
- Medical Terminology
- Personnel Recruitment
- Employee Relations
- Applicant Tracking Systems
- Labor Agreements
- HIPAA Expert
- Networking and Partnership Development
- Training and Mentoring
- Documentation and Recordkeeping
Timeline
Ancillary Support /Supply Chain Associate
Cross-Country Healthcare
10.2023 - Current
Go Live Support Epic Ambulatory Support/ Billing HB SBO
Medasource
07.2023 - 08.2023
Go Live Support Epic Ambulatory Support
Medasource
05.2023 - 05.2023
MEDITECH Ambulatory Support
MedSR
04.2023 - 04.2023
Go Live Support for the Inpatient Front Desk
Medasource
03.2023 - 04.2023
Go Live Support for Epic Ambulatory for Oncology and Hematology Clinic Using Epic
Medasource
03.2023 - 03.2023
Healthcare Recruiter
Girl Friday Inc
11.2022
Go Live Support for Ortho/Imaging Clinic Using Epic
Medasource
10.2022 - 03.2023
Go Live Support for Cerner Ambulatory
Medasource
09.2022 - 09.2022
Go Live Support for Inpatient Pre-Registration and Clinical Nursing Staff, and Provider Support Using Epic
Medasource
08.2022 - 10.2022
Go Live Support for OBGYN and Bariatrics Clinic Using Epic
Medasource
07.2022 - 08.2022
Go Live Support for Front Desk /ADT and Clinical
Medasource
03.2022 - 03.2022
Assessment Scorer (Seasonal)
Cognia Testing
02.2022 - Current
A/R Patient Financial Services Rep
Piedmont Healthcare
12.2019 - 07.2021
Patient Account Representative
Emory Medical Care Foundation/ Emory University
01.2019 - 09.2019
Bachelor of Science -
Savannah State University
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